Window World of Dallas-Fort Worth

B160 REVIEWS

Founded 1995 • Angie's List since April 2005

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Service Categories

Hours

Monday
08:00 - 17:00
Tuesday
08:00 - 17:00
Wednesday
08:00 - 17:00
Thursday
08:00 - 17:00
Friday
08:00 - 17:00

Company Contact

2520 N Great Southwest Pkwy Ste 100

Grand Prairie, TX, 75050

Description

Having window showroom locations in Dallas and Grand Prairie to better serve residents throughout Texas, Window World of Dallas Fort Worth is the state's leading window replacement company. Offering a wide variety of replacement window styles, the superior windows and doors...

Verified Reviews

160 Total Reviews
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Windows (157)Doors (18)Siding (6)
Showing 11-20 of 160 reviews
A

RATED

08/16/2017

They did a fantastic job. We have been very happy with it. They manufacture their own product and the quality has been extremely good.

DESCRIPTION OF WORK
I used Window World of Dallas-Fort Worth  to replace all of our windows.

CATEGORY replacement windows

COST $4,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/26/2015

C

RATED

08/07/2017

We had an issue with the door. They treat the doors/windows separate. We had to wait 2 weeks and the door was just particle board - still a solid door, fine. We also specified silver hardware; it came with brass. They are now claiming silver is not an option! They were supposed to be here at 9am; someone called the night before to see if they could come at 7am, so I got up early for them and then ...

DESCRIPTION OF WORK
New windows, new front door

CATEGORY replacement windows, doors

SERVICES PERFORMED? Yes

WORK COMPLETED ON 08/07/2017

Service Provider Response

Hello, and thank you for your feedback. We do apologize for any inconveniences that you encountered, and would be happy to discuss this matter further with you. Please feel free to give us a call at (866) 946-3189 and our service manager will be happy to assist you. Again, we thank you for bringing this to our attention and we appreciate you for choosing Window World.
A

RATED

07/30/2017

Could not have been better. 4 man crew did the work in 3 1/2 hours. Very well organized. Worked steady the entire time. Very neat.

DESCRIPTION OF WORK
Replaced 11 single hung windows and 5 picture windows

CATEGORY replacement windows

COST $6,450

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/14/2017

Service Provider Response

That's what we like to hear! Thank you for your business, and please let us know if there is anything else we can do for you!
A

RATED

07/28/2017

It went well from the beginning to end. The windows are good, affordable and attractive. The salesrep, Clayton Huff was the best, from his presentation, to his measure, to the time schedule of everything. He made this a pain free and exciting project for me. He can be reached at 972 877-0116. I hesitated because I had read a few negative reviews and I expressed that to Clayton. He assured me, I we...

DESCRIPTION OF WORK
We replaced all of our windows

CATEGORY replacement windows

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/24/2017

Service Provider Response

Thank you so much for the review! We're pleased to know you found comfort in working with Clayton as he is one of the best in the business. Please let us know if there is anything else we can do for you, and thank you for choosing Window World!
F

RATED

06/05/2017

Had to reorder 3 times Broken & or incorrect windows The windows that were installed were installed poorly Response from their office was slow if respond at all. Unprofessional & poor quality Had to hire another company to corect, replace and finish Window World horrible job

DESCRIPTION OF WORK
Replace windows

CATEGORY replacement windows

Service Provider Response

Hello [Member Name Removed], thank you for taking the time to share your feedback and voice your concerns. Customer satisfaction is our number one priority and your experiences thus far certainly do not meet our standards. We happily invite you to contact our service manager, Robert, at (866) 946-3189, and he will be happy to discuss this matter further with you. Again we thank you for bringing th...
A

RATED

03/20/2017

Everything was great! Price was the best!

DESCRIPTION OF WORK
All Windows replaced on house

CATEGORY replacement windows

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 03/20/2017

Service Provider Response

Thank you for the review! Please let us know if there is anything else we can do for you and thank you for choosing Window World!
F

RATED

10/31/2016

1st order was completed without any major issue. The only problem was having to wait 6 weeks for delivery after the windows are ordered and then they let you schedule an appointment for installation which was another 3 weeks out (9 weeks to wait is a bit ridiculous). Installation went well, all done in 1 day. 2nd order is a complete disaster and makes me realize why so many people have problems wi...

DESCRIPTION OF WORK
Multiple orders. 1st order: 11 various windows around house. 2nd order: 2 small double hung windows, 1 obscure glass, 1 clear.

CATEGORY replacement windows

SERVICES PERFORMED? Yes

WORK COMPLETED ON 10/31/2016

Service Provider Response

Hello, first and foremost we want to thank you for choosing Window World. We are sincerely sorry for the inconvenience we may have caused. Please know that customer satisfaction is very important to us, and it is our goal to ensure we make this right. For further assistance, please give our Service Manager, Jason a call at 866-946-3189. Thank you!
A

RATED

10/10/2016

some mistake - i did not use this company

DESCRIPTION OF WORK
some mistake - i did not use this company

CATEGORY siding

WORK COMPLETED ON 10/10/2016

A

RATED

09/20/2016

It went "extremely well". First, these were one of the few people open on Saturday. Also, because of the nature of the problem and the criticality, they were willing to get the job done in a few days; rather than coming out in a few days to assess the situation and do the job two weeks later. That was very important as we could not properly secure the front door to the house. In addition, they had...

DESCRIPTION OF WORK
Replaced the front door after an attempted burglary. The entire door and frame needed to be replaced as there was no replacement door after 25 years.

CATEGORY doors

COST $1,600

HIRE AGAIN? Yes

WORK COMPLETED ON 09/20/2016

Service Provider Response

Hello, thank you for your kind words! With customer satisfaction being our number one priority, we are thrilled to hear that we were able to exceed your expectations. Thank you for acknowledging the professionalism within our team, these are two characteristics in which Window World strives to show continuously. Please let us know if there is anything else we can do for you, and as always, thank y...
F

RATED

08/15/2016

The sales rep came was on schedule in late April. He provided alternatives to lower the cost. He was not familiar with code requirements. I had to inform him after doing the research myself. (WW: train your staff.) The timeline for ordering, manufacture, and installation is way off. He said the process is 4 to 6 weeks. I ordered in late April. I had to call to get a status in late May. The windows...

DESCRIPTION OF WORK
Overall this is an awful experience. Do yourself a favor, pick a company with local customer service and local crews. 4 months and the job is not complete.

CATEGORY replacement windows

COST $10,500

SERVICES PERFORMED? Yes

WORK COMPLETED ON 06/24/2016