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Auto Shop reviews in Granbury

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  • We took our van to #MikeBrownDodge for the service work, which required them replace half of the engine and a wiring harness, all covered by #Dodge. When we got the van back, we began to have issues starting the vehicle. These issues led to a very specific indication: the transmission light was stuck in 'reverse', so the car would not start because it thought it was in gear. I located this exact issue on the Dodge forum here [*** Link removed ***] Our mechanic advised us to return the van to the dealer, as he thought their previous work could have caused this issue and we did, showing them this article. Initially, we were told the battery was dead. Our mechanic had to go to the dealership and prove to their mechanic that the battery was good. We were then told the PCM was burned out and were "promised" that replacing this module would resolve the problem...but it did not. We were then told the starter had a "grounding issue" and had to be replaced. We were told the dealership would 'cover' the starter. That didn't resolve the issue....and so the part-swapping game went on. We were then told the alternator was bad. When they replaced the alternator, it resolved the issue until 3 days later, when we drove to Missouri and had to stop to have the new alternator re-replaced. Please note, the original alternator was removed (per AllData) as part of the earlier service work that was done and if it was not reinstalled properly (like the dodge forum indicated) could have caused the battery to fail while burning up the pcm, etc.-all of which mike brown refuses to acknowledge. They prefer to believe all 3/4 components failed while the van was sitting in their garage. Conveniently, their test results on the original parts were lost and unrecorded, the replaced parts were not able to be re-tested. We had to open a case (32754210) with #Chrysler . We have 5 pages of typed notes detailing the numerous times calls were not returned or promises which were made and later recanted. We gave them every possible opportunity to provide us with good customer service. Unfortunately, they chose instead to put us off and bill us. They had the van for over a month. Even the service manager, Keith Speaks, and an escalation manager, Kevin Fluoropolis (sp?) repeatedly forgot to return our calls and #MikeBrown NEVER returned our calls. There were several specific methods they engaged to intentionally obscure accountability for their mistakes made in this 6-WEEK process. We initially felt they took advantage of us because we were moving, but having discussed this issue with numerous people, we've learned this behavior is very consistent with @MikeBrownDodge . In the end, we paid for the parts but not the labor. At this point, they have trained their technician at our expense and seem very embolden by the experience.
    - Carmen M.
  • He is just an independent garage in Tolar, TX. He is really good. We found him in the Yellow Pages, I think. We also had recommendations from friends over there. We have been there with two or three cars. They did an excellent job of diagnosing it because I think some people would have looked and looked and never have found it. They found that, took care of it and it took care of the problem. It ended up being free because it turned out to be part of the accident we had recently had repaired The other people hadn't caught that part, but it would have been about $800. He was the one that mentioned, instead of just saying it was bad, he said it would have taken a lot. He said it was not something that wears out and he showed me the damage where the little thing had broken out. He emailed it to the claims person and everything and finally got it through because it definitely had been part of the same accident. It happened right after it and nobody realized it for a long (time). I would have given them an A-plus if I could. What I liked was their honesty, They were real careful not to do anything that doesn't need doing and to do what does need doing and to give a fair price. The work turned out just right.

    - Sue W.
  • While other operators had advised the window must be replaced, the owner, Danny Wilson, took the interest and time to, personally, correct the defect with his considerable skill in approximately 30 minutes. Not only were the employees professional, but delightful to work with. Mr. Wilson made no false promises, only that he would do his best. This businessman is a man of integrity and should we ever need ANY kind of glass work-he will be our man. The "picture" portion of theses reviews are new since we last reviewed...and wish we had taken pictures since the outcome was outstanding and picture worthy.
    - CHERYL S.
  • The service technician whom I dealt with was very friendly. However, they are totally unorganized and when confronted about their lack of organization, they were very confrontational and the rest of the staff is not very friendly at all. I will never go back. They told me it was going to take three hours tops and I was there for four and a half hours with my baby. They did offered me a shuttle, but with a baby it gave me shivers down my spine knowing I had to get the car seat in and out of the car and shuttle. I decided to wait, but didn't realize I was going to be waiting four and a half hours. They did do what I asked them to do.
    - Rebecca W.
  • The sale of the vehicle went fine (a used SUV), however they were supposed to fix a broken switch that controlled the side mirrors. This was never done. I even went so far as to find the switch online so that they could order it (for a mere $18) and they still never returned my calls or emails.
    - Chris D.
  • We dealt with them for somewhere between ten to fifteen years. Richard, the owner, is a fine mechanic. We used their services regularly for many years. Our experience with them was fine. He has since become a smaller business with fewer employees. They were excellent and I was very pleased with then. We now use the dealership that we purchased our new cars from.
    - Charlotte T.
  • They have done fine and I have been with them for about one year. They seem to be fair and honest. The scheduling has been appropriate and they get it done on time. Bob the owner and Ron the service manager are very good. They have also worked don my son’s and daughter’s cars as well.
    - Gene R.
  • I made a request for a repair estimate and the Glass Doctor representative called and came out a few days later.  All windows were checked for internal leaks and seven fogged windows were found.  The representative looked at the broken screen door track, and said that existing track was obsolete but that they would find a way to repair it.  Two other businesses had told me that they could not repair the door.

    A week later they called to make an appointment to do the repairs.  Two men arrived as scheduled and surveyed the work to be done.  The found that only six windows had been ordered and that they would have to order an additional window.  They also found that the part they brought to repair the door track would not fit.  They had installed four windows when it began to rain in earnest.  It stopped raining long enough for them to install two more windows.

    Another week passed before they were able to get the parts needed to complete my repairs.  They quickly installed the last window and devised a replacement for the door track which is better than the original.

    Everyone I dealt with at Granbury Glass and Mirror was pleasant and friendly.  They performed my repairs efficiently and skillfully.  They arrived punctually.  They left my home as clean (or cleaner) than it was before they started.  I am completely satisfied with their work.

    - Terry K.
  • After parking my new BMW M3 vehicle far from other parked cars in a strip mall, I returned to find someone had carelessly backed into the rear bumper with a trailer hitch completely destroying the carbon fiber rear bumper, punching a large hole in it and damaging underlying equipment.  Since this is a rather expensive, German engineered, customized, and somewhat rare vehicle (not many were made) , I  really feared that it would take a very long time for repair, and wondered if my beautiful vehicle would ever be the same.
    I'm VERY pleased to say that Caliber Collision and their staff, mechanics, and particularly Craig Liscombe, the Service Advisor, were amazing!  They were all polite, efficient, knowledgeable, and caring, working with the rental car company directly,  to minimize the inconvenience to me.  Most impressive of all, I delivered my vehicle to them on Wednesday morning, and it was repaired, washed, and ready for me to pick up, in perfect condition,  on Thursday evening of the same week!!  I was astonished at how quick and painless the process was.  
    Based on previous experience with collision centers, I was dreading a long, drawn out procedure with uncaring employees.  That was definitely NOT the case here.  I was VERY impressed with their attitude, work and efficiency.  I would definitely recommend this collision center to anyone who needs body work done.
    - Janice S.
  • While having the oil changed at a local national auto shop they said my lower front ball joints needed replacement and gave me an estimate of $530.00. I got 2 other estimates: another one from a local shop also at $530.00, and then one from Myers at $320.00 . After Myers completed the work I went to pick it up and they said that only one needed to be replaced and the cost was $152.00. While I'm not sure of what the other local shop would have done I'm sure that the national chain would have replaced both joints at the $550.00. I now have trust of Myers Automotive and will have any future work done by them.
    - Asa H.
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Auto Shops in Granbury

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