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Find Top-Rated Gladewater Pet Care Providers

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Pet Care & Health reviews in Gladewater

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  • Let me start with a little info first. My dog is a Golden Retriever. He's a certified AAT (animal assisted therapy) dog. We have three years of school and training to certify us to work in closely in the ICU and rehab hospitals. I say all this because it's relevant to what I'm about to explain.
    My husband took Houston in for me. As soon as they walked in the owner jumped my husband about having Houston on a choke chain. She said it's inhumane and should never be used. Then she proceeded with her hateful attitude and demanded to know what we wanted done with and quot;this dogand quot;. My husband told her I wold be calling her with instructions.
    I called immediately and and quot;schooledand quot; her on the proper use of a choke chain. When used right there is NO harm to the dog. For crying out loud I spent three years training with this dog on one!! I'm not an idiot! The owner then told me using a pinch collar is much better. WRONG!! they actually hurt the dog to get their attention. Chokers are used for the sound. That's what gets the dogs attention. Anyway enough of that. After her lesson (and please know I was a nice as I could be with her awful attitude) she gave to phone to the woman that would actually be grooming Housty. I told her everything that needed to be done for working purposes and then told her NOT to shave his feathering or pantaloons!! She ask if I wanted to clean up around the sani area (butt hole) I said yes but DO NOT shave his pantaloons!! So when I pick him up and his whole butt is shaved I'm NOT happy. I tell the owner and the man who brought me Houston that I very plainly said DO NOT SHAVE him. They do not care. The man said I shouldn't come back and I totally agreed! I paid for the grooming (btw the do not take credit cards) and left. I called my husband and he said he would call them. So he did. I talked to the man and said I would be turning around to get half my money back. The man said no she (I) can have the whole amount back. For us not to return. I get there and he will not even let me in. I cracks the door and tells me to wait outside (it's 100 degrees out). After a while he cracks to door again and hands me my money then shuts it again.
    I have NEVER been so disrespected. We own our own business and I'll say right now if we treated our customers that way, we would be out of business in no time! I can't expect anyone reading this to believe my husband and I were as nice as we could be with these people, but I hope you will take this review to heart. These people were so far out of line.
    Houston's hair will grow back in time (about a year to get them long and pretty like they were). In the mean time he looks odd. Nurses may want to know why he has been shaved (thinking he's been sick). We may not be able to work for several months now :(
    - bobby t.
  • Excellent. They are wonderful in there. It's a lady doctor. She is awesome. (Rambo) He growls. Rambo is not friendly and they are just real gentle with him. He is not a happy camper.
    - Dianne T.
  • Great
    - Darla W.
  • Wonderful I love Tonya and Allison. They love my pets too
    - Darla W.
  • Awesome experience!! Took very good care of my Boston terrier!!! Very friendly, polite and has very clean establishment!!
    - Diane P.
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Pet Care Providers in Gladewater

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