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Home Security System reviews in Garland

  • A
    HD Security Cameras
    I hired a previous security camera company by the name of Folks Surveillance "Quincy Folks" owner and he did a disaster job on my house. Drill holes left and right, installed my DVR and monitor in the attic, after an entire month I realize that Mr. Folks was not going to return to do the job correctly and not to mention he took four days and worked only at night to install 8 cameras outside my house. I contacted HD Security Cameras to come out and fix and complete what Folks Surveillance had abandoned and robbed me of. HD Security Cameras came out the same day and completed the work the same day and was very professional and I'm very satisfied.
    - Shanetta J.
  • A
    Smith Thompson Home Security
    Very professional, prompt, and courteous. Very affordable when it comes to monthly service fees - but you do have to purchase each piece of the system on an a la carte basis...which is understandable when you're paying so little for wireless monthly monitoring. So far, I'm very pleased with the company.
    - James N.
  • B
    Hawk Security Services
    I use them currently and they did an upgrade for us on or around December 18th, 2016.  The upgrade was free but monthly is $54.99.  They offer monitoring with your cell phone with remote setting of alarm and setting of the smoke detectors.  The initial time that they came out to do the upgrade the technician wasn't qualified to do the smoke detectors, I had to call them to set it up and they should have called me. 
    - Jeremy P.
  • A
    7PiXL Multimedia Group
    Wow! The system he recommended is fantastic! Justin came out showed me the quality of the cameras and demonstrated the remote access. He listened to my needs and he was able to use existing wiring which saved us a lot of money. Our facility is several acres and 34000 sq ft inside. He is honest, professional and he does what he says he will do. I waited a few weeks to review the company in the event of unforeseen problems that can come later. Justin called me to check up on everything and make sure I was happy with the system. I had a concern about one camera that seemed shaky. He came out the next day and dealt with it. I'm certain that I can contact him for technical support or questions about my system. We are very satisfied with the quality of work and the product.
    - Cathie M.
  • A
    Smith Thompson Home Security
    We've had our current home monitored by Smith Thompson for the last decade.  When we first moved in, we had them go through the home and verify all the contacts, add a keypad and set up a wireless communicator for reporting, install garage door contacts with a wireless transmitter and ever since, they have been monitoring our home.
    Today however, I called them to help us with our move to a new home and wanted them to basically do the same service as before but was greatly disappointed to learn they can't help us.  Apparently they don't do installations, they no longer secure garages and before they can even help us, they need to evaluate the home and determine if they're even interested in monitoring it.
    So basically I interpret their sales rep's stance that they will pick and choose who they will monitor and only monitor because thy have no installation services available.
    Here's the catch... if you go to their website, they talk about new installations, new systems, and even have a tab on their page for existing systems that do come with some limitations but never the less, they state they will have licensed technicians help with the installation.
    Suffice it to say, I'm EXTREMELY disappointed in Smith Thompson at this point and now have to search for a suitable company to help provide service.

    I hadn't seen the response from Smith Thompson when I started this update but wanted to add the following update:

    I called Smith Thompson back the next day and asked to speak to someone in billing because I needed to cancel our service.  I don't recall who I spoke with but she was very nice and I explained to her what happened and what I needed to do.  She suggested that I speak to someone else in the sales department and that if I still wanted to cancel I could so she forwarded me to someone in sales and I spoke to Josh.  Without going into any details of my previous call, I explained to Josh on the phone what I needed at our new home and that we needed to move out from our current home.  Josh was very professional and understood my needs very well and said he'd be happy to assist and that Smith Thompson will be able to meet my requirements for my new home and meet my hectic move schedule as well.  I was elated - and relieved because frankly, I'm not sure I can trust anyone else out there.

    Response to Smith Thompson's response:
    I appreciate the response you provided, it reinforces basically what Josh told me and that again is a relief.  I stated to the first person I spoke to that I wasn't expecting anything for free and also told him that my 30-year career in IT started out installing residential and commercial security systems so I'm somewhat familiar with whats involved.  When he told me Smith Thompson couldn't help me, he didn't even bother to ask a manager or supervisor so I should have thought then to request to speak to someone else but didn't.

    I don't recall who I spoke with the first time but can say that Josh was outstanding and I'm grateful that I called back and got him.  Your billing/accounting department deserves credit too for saving a customer relationship and directing me to speak to someone else.  Thanks again, looking forward to our new home being secured by Smith Thompson!

    UPDATE July 13, 2015

    I wanted to provide a final update regarding our project and the support provided by Gene at Smith Thompson.  Gene was terrific, punctual, knowledgeable and did a great job.  Gene exceeded my expectations but was what I had hoped for from Smith Thompson based on past experiences.  I'm very pleased with the final outcome of our project and elated with the support received.  Thank you!!
    - Jim N.
  • A
    Smith Thompson Home Security
    They installed a controller free of charge, as long as we signed up for monthly service, but there is no obligation. We can cancell at any time. The service is half the price of the big name services, which rip you off in my view. They came as scheduled and installed the new system with no issues. We had a problem week later due to some of our original wiring and they sent someone out to diagnose the issue. No charge even though it was not their fault, just an intermittent connection from the original installation 25 years ago. I highly recommend them and can see why they don't require an obligation for service. They just work at keeping you as a customer.
    - Raymond P.
  • A
    Vivint Inc
    A Vivint salesman came to my door and asked about my security system.  I was not happy with the one I had and so I let him tell me about his offering.  He was knowledgeable, friendly, and did not give me any false information.  I really liked what he had to offer so I signed on for  a 2 year contract.  The cost was comparable to my other systems so I upgraded to Vivint.  I guess I have been truly blessed because they have been fantastic.  They have been courteous every time I have called them, they arrived on time for the installations, cleaned up after themselves, and taught me how to use the system and all it offers.  The alarm has gone off at my home twice, both for a sensor that fell off a very old window frame (circa 1955) and Vivint had a technician there the next day to correct the problem.  They have been prompt, courteous, and helpful every time I have dealt with them.  I forgot to cancel my old service and it took the old provider EIGHT MONTHS to contact me and tell me they could not connect to my alarm system (removed 8 months before).  Wonder how much "monitoring" I had been getting from my old provider when they didn't even know that the equipment had been disconnected???  I have been extremely pleased with Vivint and have recommended them to many friends and family members.,  I really like the extra services they provide on their alarm panels ... my old provider never upgraded my system nor contacted me in the 15 years I had service with them ... I feel I can rely on Vivint for my security needs and that is very important to me.

    - CECILE K.
  • A
    Smith Thompson Home Security
    Smith Thompson could not have been better.  We had just purchased a new home and they came out and installed/replaced our existing security system (was not compatible) and installed new key pads.  They arrived on time, installed the equipment & thoroughly explained to my wife how to use the alarm system.  You have to pay quarterly, but you can't beat the monthly price.
    - Brad C.
  • A
    Smith Thompson Home Security
    My appointment was scheduled between 3:00 and 5:00 pm. When the technician, Brian, called to confirm that I was at home we agreed that he could come earlier. He arrived within 30 minutes. The change over went very smoothly. Brian answered all my questions and explained/demonstrated the use of the keypad (which was configured very differently from the old one). I am extremely pleased with the entire procedure.
    - SANDY K.
  • A
    Dallas CCTV Security Cameras

    The installation was timely and professional .

    They were friendly and  professional  .

    All  of my questions were answered and my problems solved

    they finished with a feeling of friendship

    - Linda R.
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Home Security Companies in Garland

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