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Floor Cleaning reviews in Galveston

  • F
    Mike arrived promptly and began working. I was somewhat taken aback when I was provided the estimate AFTER he began working. I feel he should have told me there would be additional cost with the $74.00 payment. Then when the cost blew up, I was really surprised and initially felt like I was a victim of a scam. BUT, I did have mildew and the beginning of a mold problem, which was the reason I scheduled the clean-up in the first place. Mike explained that the initial cost was if there was no problem in the ducts. I just feel this should have been explained up front prior to beginning work because some people may not be in a position to pay the higher fee, but would feel obligated to pay the fee because the work had already been started. My overall assessment of the work accomplished is that they did a great job, and as stated, I was very satisfied with the final results. After the initial stumble, Mike explained everything as he went along. Both he and Carlos were courteous and professional in there ability to get the job done. I had no problem with their performance of there duties in regards to the duct cleaning. They thoroughly cleaned up behind themselves and my home was left with a very pleasant scent. As stated, initially I was unhappy with the final bill and because I thought I was a victim of a scam - I even began procedures to withhold payment until the situation was discussed. Even with the problem of determining if the final cost of the work was fair or that I was overcharged, the service representative from both Angie's list and Service Express were very polite and eager to get the situation resolved. After speaking with a representative from Express Services, Mike the person who perform the service, and having it all explained fully, I was satisfied with the results. I was even offered an incentive due to the misunderstanding. Finally,I give this service my highest recommendation and will recommend them to anyone who needs duct cleaning. I certainly will use them for any future follow-up visits required.
    - Erma C.
  • A
    They were very good. Before they started their work they gave an exact estimate of how much it was going to cost, they said specifically what they were going to do and how, then, once they started their work, they showed me how they were working and cleaning. They moved all the furniture with no problem, and they were very neat and clean about everything.
    - Nancy J.
  • F
    My husband made an appointment with the owner, Greg, in March 2010 to look at our saltillo tile flooring which is in our kitchen, living room, hallways, bathrooms and laundry room.  The color/sealant was coming off of the tile and we wanted a proposal for correcting the problem - whether by refinishing, restaining, resealing or whatever needed to be done.  My husband gave him a small jar of the stain that was used on the flooring by the general contractor who laid the tile.  Greg said he would do some checking and get back to us.  We never heard from him again (and he never returned the jar of stain, which was all we had).  
    - Diana P.
  • A
    They were wonderful. I needed the house cleaned to put it on the market. They did a fantastic job. I would definitely use them again.
    - Becky V.
  • A
    He did a good job.
    - Nicole M.
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Floor Cleaners in Galveston

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