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Basement Waterproofing reviews in Frisco

  • F
    Dalworth Restoration
    I didn’t like anything about them.  The entire experience was very negative.  The appointed manager was rude and condescending to my wife.  He didn’t talk to me that way because I am a man and I pretty much let him know upfront that he couldn’t do that to me.  He promised my wife over and over that they will have all the work done by Christmas and she had a family come in from England for a holiday and it was not complete.  It was several days of work from being complete.  The communication was extremely poor.  There was entire week one time where they were supposed to show up to perform work and nobody showed up for an entire week.  There were several others days where we were told we will have people first thing in the morning but nobody showed up.  They did very poor work.  What they did do was things that they were getting ready to finish up and if I tried not to stop them and ask questions about things then they would have closed the wall between the bathroom and the garage without actually putting the insulation in.  We asked towards the end for the names and brands of all the paints that we have used, that way if we needed to touch up in the future we could find the paint and do the touch up.  They lost the list or couldn’t remember it, their record keeping was poor.  If you do something in a place you should keep a list of everything you have used that way in the future if you need to do anything or if there are any questions you can go back to it.  They used about six different paints throughout the downstairs of the house.  They repainted all the walls, they couldn’t provide us with a single brand or paint color for any of the walls.  The painting job was very poor.  They never cleaned up after themselves.  They rarely cleaned up themselves and when they did clean up after themselves they used our equipments and my things were used repeatedly; there is paint splash on it.  There are paint drops on counters, baseboards and wall trim.  Doors weren’t hung properly, now there is an issue with them closing.  There was a massive pile of garbage as far as carpet that was removed and toilet and the vanity that was removed from downstairs, they were left in the driveway and I had to call them repeatedly to take it up and they said that wasn’t a part of it and I said it says in the estimate about trash removal and haul away and that includes everything.  It was so bad that I started getting phone calls from the billing department wanting to go ahead and settle up on the final payment and I said the work is not completed yet.  I said there is a list of things that needed to be done and she said she will look into it.  I would call the project manager and he wouldn’t get back to me for days and I would never get hold of his boss who I guess is the owner of the company and he would never return the call.  There was no direct line to get to him and I had to leave messages that were never returned.  Then they call about a month later wanting to settle up and I said nobody has got back to me and nobody has taken care of it.  There was a toilet that they were supposed to replace and that wasn’t replaced and I had to go and purchase one and put it in myself and then told them and I said we need to discuss as far as this final bill and there is a lot that I had to do that you didn’t do and we need to take it off the bill and they started questioning me that they need to see the receipts and I was fine.  I told them they promised my wife over and over that this is going to be done and my wife and I took off several days of work to be there when the guys were supposed to be working and breached the contract by just promising my wife that it will be done by Christmas and the amount of days that I took off  and what I make per hour and what my wife makes per hour I asked them to take the $2700 that we still owe them and call it off because we are not getting it done and we never heard back from them again.  I would never recommend them.  If I find the project manager outside somewhere, he and I would have a verbal conversation that could become physical.  I did not find them through Angie’s List.
    - Jonathan G.
  • A
    Nova Basement Systems
    See above
    - Terry F.
  • F
    Duraplex LLC
    Story is above.  No work performed.
    - Grant E.
  • A
    American Foundation Specialists
    - ROYAL E.
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Waterproofing Contractors in Frisco

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