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Wallpaper Removal reviews in Flower Mound

Real People ~ Real Reviews ~ Real Results

  • This was the final job for Robert, Lenny and Mary at our house. We could be the New Bath Technologies showroom, because they have remodeled every bathroom in our house. The first job was a bathtub to shower remodel for Jack and Jill bathroom. This was done in Onyx over 5 years ago and has been the best shower ever. Next they did a complete master bath remodel. This included custom tile corner tub, Onyx shower with frame-less glass and cabinets with Onyx vanities. Lenny also built frames around the mirrors and added cabinets/shelves above 2 toilets. I have written reviews for these prior jobs and have been 100% happy with the quality of the work. No corners are cut and I always feel like the quality is superb. For this final job (I don't have any more bathrooms for them to remodel) they did a complete remodel of guest bathroom and replaced cabinets/vanities of Jack and Jill. Lenny also framed the mirrors in Jack and Jill, adding cabinet/shelves above 2 toilets. For the guest bath they removed wallpaper/textured and painted. They tiled the floor with porcelain tile and did Onyx tub to shower replacement with heavy glass. New cabinets and Onyx vanities were installed. Mary has guided us thru these remodels providing expert suggestions and color recommendations. Robert is a pro that I can't express how impressed I am with everything he does. Lenny is an artist that can build anything out of wood. I have and will continue to recommend New Bath to everyone. They are easy to work with and can be trusted to deliver a quality product at price quoted.
    - lena s.
  • Dealing with Vicki and her sister was a nightmare resulting in many substantial losses. I got her name off of Angie's list to finish wall papering our master bathroom. I had purchased expensive Darrow & Ball designer paper. The price she quoted was shockingly high. But my husband and I were so eager to just get the job done that we agreed to give her the job. Huge mistake. She started the job doing it piece mill. I've consulted with several professional paper hangers since then and they all told me it makes no sense to do the job piece by piece. The usual procedure is to float or put mud compound on all surfaces to be papered and let it dry. Then sanding is done to smooth out the surface preparing it for paper. Vicki and her sister started the job. She quoted me about $4900.00. Soon after she started she asked for $1500.00 which I gave her. I noticed that the women had closed our bathroom doors although having them open did not interfere in any way with the positioning of their ladders or to getting to the work surfaces. I went in to check on the project. For some reason they had opened my closet doors where I keep items of value. There was absolutely no reason for these women to open my closet doors as having them closed did not interfere with accessibility to the wall surface or positioning their ladders. I closed them back because my closet is private. I returned to my home office/computer desk which is separated from my closet by a wall. As I was seated at my computer, I heard a loud "thud" in my closet as if something had fallen off a shelf. At that time I noticed Vicki's sister hurrying to my front door with a big wad of plastic drop cloth. Her sister came back from putting that in their car. Again, I had to open our bathroom doors to get to my closet to see what had fallen down. My closet doors had been opened again. I closed them again. Suddenly, Vicki and her sister announced that they had to run to Walmart to pick up something. She said they would be back in about an hour. But on their way out the door they both wadded up large strips of wallpaper which they had put up but then taken it down. I asked them if that was wasted paper. They both said, oh, no, it's not. ? More than 5 hours later they returned. At that time Vicki announced that they may not be able to finish my job in time because she was leaving for a 3 week vacation in Florida. By this time I noticed that the design in the wallpaper was not matched on the wall area she had papered. She insisted it was ok. It was late in the day so they left. My retired sister supported her children by hanging wallpaper in Greenville, TX. for about 15 years. All the builders wanted her because she did such quality work. I sent her a picture of the unmatched pattern on the wall and she said the design has a "drop match" and allowances in measuring have to be calculated to match the pattern. I called Vicki and she argued that the mismatched pattern she did was perfectly fine and that she was not going to redo it. She and her sister left mud compound all over our cherry wood cabinets and the floor. She had sanded an area before she left for "Walmart" but did not clean it up. She used a small fan of mine without asking to dry mud compound on the wall. I had special ordered that fan because it was small, powerful and quiet. We used it at night. The fan was ruined because it had taken in so much of the loose powder that the motor was shot. I pointed that out to her as I plugged it in and watched sparks come from inside the motor. She acted as if she did not care except to say, "I know better than to do that. I don't know why I did that." She and her sister had thrown away almost three double rolls of paper they had ruined due to their mistakes. She got $1500.00 toward the $4900.00 because I trusted she was a professional experienced paper hanger as she had said. She left a huge mess and ruined designer paper that cost me $800.00 to replace. She ruined a special order $200.00 fan. But that is not all she and her sister got away with. I noticed the next day that two designer handbags I had purchased from Neiman Marcus were gone. I kept them high on a closet shelf. This explained the loud thud I heard from my desk on the other side of the wall. While I cannot officially accuse them of stealing the handbags because I did not see them stealing, I can say that these two women were the only ones who had been in my home and had full access to valuables kept in my closet and they were GONE. I am older and have worked 32 years to afford to purchase quality handbags. One was a dark purple leather Prada purse which I had paid $2650.00 retail. I had not had that one very long. The other one was a leather and multi-colored canvas handbag which had all my favorite spring colors in it. I paid close to $700.00 for that one over 8 years ago at Neiman Marcus. I loved it. It went with everything. It can't be replaced. I have since put a lock on my closet door. I can't afford to replace the lost purses. I had no choice in replacing $800.00 worth of wall paper Vicki and her sister ruined. Total losses: $1500.00 check to Vicki, $800.00 replacing Darrow & Ball designer paper, $200.00 fan she ruined, $2650.00 dark purple leather Prada purse, $700.00 leather and canvas handbag from Neiman's, plus time and labor to clean up their mess and wash glue and mud compound off cherry wood cabinets. $5,850.00
    - Darlene P.
  • We chose New Bath Technologies to accomplish our much needed master bath remodel. Josh Nye was the company contact and was very prompt, friendly and professional from our very first visit. We told him about the many changes we were wanting and he assessed the job while making notes about our decisions and also providing input for those issues we were unsure about. Our remodel did not involve relocating the tub, toilet or cabinets, but did involve removing a closet to enlarge the shower and removing wall partitions that extended to the ceiling. The remodel also included a new floor, new custom cabinets, new lighting including recessed lights, adding a ceiling fan, new cabinet tops and tub surround, a much larger shower with dual controls and a built-in bench, grab bars, new paint and new mirror trim. To accomplish this they had to do a lot of demolition which included the closet, several layers of wall paper, natural slate on the old floor and shower walls, mirror trim, and moving the existing shower drain and plumbing. Josh helped to advise us on the material selections that included floor tile, shower tile, faucets, cabinet top material, shower door options, and electrical matters. His excellent team, including Robert (the main foreman), Mike, Adam, and Cruz were so professional, friendly and easy to work with. Each day as the job progressed they would update us on the accomplishments, any issues that had arisen, and what would be next. Anytime you remodel an existing space there are matters to be dealt with and they were great with providing options and informing us of any limitations concerning a particular matter. As for the materials, the Onyx product that New Bath uses is beautiful. The small sample you see does not do it justice. Their custom cabinet maker did an incredible job reproducing the cabinets needed out of maple and even added a custom storage cabinet over the toilet. The workmanship of the construction and finish was great. Josh also recommended the faucets that their company prefers to use, and I have to say they are top quality. Their tile man, Adam, was also very accomplished and did a great job with the ceramic plank flooring we chose and in installing the glass tile for the shower. Cruz, the painter for the team, took care of removing the wall paper, resurfaced the sheetrock and painted everything in a way that you could not even tell walls had been removed. He did excellent with the trim and wall paint as well. The resulting master bath is just what we wanted. None of it would have been possible without the skillful renovation that has to take place before the shiny surfaces are installed. Robert headed up the electrical, the plumbing, the demolition, and structural matters that make this bathroom a quality job. He and Mike worked tirelessly and with great attention to detail. You can't put a price tag on the kind of experience they bring to the renovation job, especially when unexpected issues arise. They got the necessary permits and worked with Flower Mound inspectors to be sure everything was up to code. We are so appreciative of the work they do!
    - Rick R.
  • From the initial visit to discuss scope and determine estimate to the final day of touch ups, Ryan and his team were an absolute pleasure to work with. And, the work is impressive - we are very happy. Ryan's team was very open to ongoing communication and discussion about progress and direction. I don't hover, and in this case, I had absolute no need to. My comfort level remained at an all time high as compared to other experiences with contractors. This team is clearly professional, personable, talented, and they truly have the client's interest as priority. I was particularly impressed with how well received my requests for touch ups were, which defined their true intent to only finish when the client is happy. Also, it's important to note that the care they took to protect my house while working was very detailed. They place a lot of focus on taping off the kitchen, covering the floors throughout the living area, covering the counters, etc. I realize now how important this process is and know not all contractors include this process in their scope of work. We look forward to working with this team again when we tackle another room.
    - Austin F.
  • Platinum was the only one that would give me a quote.  The other companies I tried didn't even come out.  It's hard to find anybody to do any kind of painting.  I mean you're really at their mercy for a couple of things they did.  I was just really shocked, I called 6 or 8 places to ask them to come out to get a quote, and I only had three people come out including Platinum.  One of them belonged to a friend that had raved and raved and raved about the work he did and what not and he came over and told us he wasn't too sure about his painter, he thought he had gone back on drugs again and he didn't know if he was going to be able to get a hold of him and I was like he's telling me his painters back on drugs again, but he said I think there is someone else I can get out and he's pretty good and we'll get him out here in a week and I called him six or seven times over the last few months and finally gave up on him.  I have no idea if it was a fair price, my wife was nagging the shi* out of me and I was tired of being nagged.  I was overall happy with what they did but she was not happy but she is awful picky.  I think they over sold a little bit about what they could do, I have had people out to change the molding before and I had a lot of paint runs where they did a really poor job putting the enamel on, I asked them, I said that looks like runs on that enamel, wouldn't it be better to rip that out and replace it with new molding, he goes, oh we can sand that, you'll never see those runs.  It wasn't the case at all.  I didn't see them do any sanding at all on that molding whatsoever.  It needed to be repaired and replaced.  They could have painted it outside and they had nail downs and painted it outside and it might have cost a thousand dollars but it would have looked perfect.  I got down there and got most of the paint runs, come back out and painted again, you know, they weren't happy about that, but they did so.  The guy that sold it, I never saw him again.  A guy come out and told me it was sold to a new owner and that they guy that sold the job was telling people stuff wasn't true.  I was just happy that the wife wasn't around for that.  They got done in four days and I was happy about that.  They brought about 5 people the first day.  There were a lot of Mexicans in the crew and I never knew who did what during the whole time.  I never left so I knew who did what and I knew who did a good job and I knew who did a mediocre job and every time there was something I didn't like the way it was done, it was either done by one or two guys that were just half as*.  The work I really did  like was done by a couple of other guys who were really good you know but how do you rate that?, you know what I mean?, you got two good guys and then you got a couple of bad guys, so you know so.  There was only one guy that was really bad, he just didn't care.  He was telling me that he couldn't paint my molding in my kitchen area because he said he couldn't caulk that.  It had a big gap at the bottom when he replaced the molding, he said well I can't caulk that because those floors are wood, I said those floors aren't wood it's tile, it's tile wood.  He made an attempt at it but he did a really shi**y job.  That was the guy that I didn't think much of, and I actually did it myself.
    - NEIL H.
  • We have used A+ painting since about 2001 with excellent results. Carlos & his crew are pleasant, professional and work quickly and efficiently. He has painted nearly our entire home with good results each time.
    He stripped the wallpaper in our kitchen (builders wallpaper that was never primed - ugh), repaired the drywall and painted with great results. We finally have a smooth wall finish! 
    He has painted the outside 3X (since 2001) with excellent results each time. He has repaired damaged wood (squirrels) and replaced dry rot. Again, with beautiful results.
    He uses Sherwin Williams paint. He advises me nicely on the finish that will work best for a given situation. He is very patient (I'm very particular about color and it sometimes takes me awhile to make a color decision) and has been gracious the couple of times I've changed my mind mid-stream about a color. 
    I gave him a B on price because I'm pretty certain there are cheaper painters out there. His quotes are mid-range. But you get what you pay for and the quality of his service makes the slight price difference worth it.
    - Paul R.
  • I hired Handyman Matters to texturize 3 bathroom areas.  The walls were very damaged after we removed the wallpaper.

    Bob did a great job! He was very professional and did an excellent job. I didn't have to do any clean up after they left which was great! I will definitely hire them again.



    - Ruth T.
  • It was fair. I wanted a reverse osmosis put in and they didn't tell me before I came that I needed somebody separate to do the granite so I just wish they've been more informed. They were very polite.
    - Jennifer W.
  • I've hired Castle Painter LLC twice: first for the main living areas including a high second story living room with staircase, and the second time, six months later, for bedrooms, bathrooms, hallway and laundry. The work included wall paper removal from the bathrooms, repairing walls and ceilings  where necessary and, of course, painting.

    The crew covered my hardwood floors and carpets to protect from foot traffic. They remove switch plates, but not door handles, toilet paper holders or molly screws from the walls, so remember to remove that yourself. The owner is responsive and courteous and will encourage you to look for anything that may have been unnoticed (not everything is visible as light changes throughout the day). The crew is experienced and courteous. The painting was done on time and on budget. I am delighted in my fresh beautiful home. I recommend Castle Painter, LLC!!


    - Anna-Marie H.
  • I regret choosing Remarkable Painting for this job. Mark Kinser's prices are considerably higher than several other painters I have used in the area. This time, I fooled myself into believing that I would be getting better customer service for those higher prices, to include helpful expertise in color selection. I was wrong.
    In the past three years, I have had portions of my home's interior painted four different times by three different companies from Angie's List, including this most recent experience with Remarkable Painting. The actual quality of the painting -- that is, the actual application of the paint on the walls and how those walls actually look in the end-- was pretty much the same from all 4 companies. The owner comes in and quotes the job, then the crews come in and paint the walls. The first 3 companies were pretty much at the same price level. Mark Kinser's Remarkable Painting (formerly Southern Painting) was significantly pricier on each bid, including this latest one.
    The first company I hired, two years ago, did good work applying the paint and covering surfaces prior to painting, but I mistakenly trusted the owner to choose colors for my home. I left her with the keys and returned to my home a week later horrified with the very pale, pastel colors she chose. Each room looked dreadful. Embarrassed and mortified, but unwilling to confront her, I ate the cost and immediately hired another painting company to re-do all of her work.
    The company I hired to re-do her work was very good. They covered all surfaces and the quality of the application of paint on the walls was the same as every other company. The owner was a delight. He provided excellent customer service and was very personable. He provided expert color suggestions. I trusted him wholeheartedly and had him over to paint three more times after that. The third and last time, it seemed as though he was more concerned with getting one of his "exterior crews" out of the bitter cold and indoors at my place than he was with providing a quality job. The crew that he assigned to my home that last time around did a terrible job with prep work. No drop cloths, no plastic, no covering anything, despite assurances from the owner, on numerous occasions, that they would cover everything. Popcorn was removed and ceilings were floated without ANY protection. Plaster was everywhere -- in those rooms and elsewhere throughout my home. So much slung plaster was on the walls that they had to be painted, though that wasn't originally part of the job. The wood floors were water damaged in a few areas because there were no floor coverings when the popcorn was sprayed with water. I came close to firing this company before the owner finally took charge and assigned a more careful crew to finish the job.
    I decided that the next time I hired a painter, it would be Mark Kinser's Remarkable Painting. I knew their prices were considerably higher, but I bought into the sales pitch and idle promise that his service comes with a "foolproof" one-hour consultation with an expert color specialist, and I understood that he and his crews would be prompt and professional and take good care of my home. My goal was to make this job as painless as possible even though it meant that I would have to pay a considerably higher price for the work. I feel a little duped and foolish in the end. 
    The "color specialist," Ron, came to my home for about 20 minutes to help me select a color for the primary, most visible rooms in my home. I knew the gist of what color I wanted and told him so -- an ivory or putty color to approximate a certain set of pillows on my sofa. The specialist (and, previously, the owner) told me that my idea wouldn't work well in my home. I trusted their guidance. So, when Ron arrived, he set right to work focusing on my existing trim color and the color of my furdowns to choose the perfect, complimenting color. When he showed me Benjamin Moore's Revere Pewter on the color strip, I thought it looked like a great choice. He held it up to various spots in the room and pointed out how well it complimented each and every area. Perfect! I was so happy to have this process done so quickly and by such an expert!
    Fast forward to a week later when the paint actually went on the walls... I spent the majority of the day out running errands. When I returned towards sunset, the Revere Pewter looked like a warm, beige-y gray on my walls. I felt pretty good about it. I trust that Ron or Mark showed up at my home a time or two while I was gone to oversee things, but I'm not sure about that.
    That evening, after the sun set and I was left with only artificial light in my house, panic set in as I realized that I was once again in the same boat I was in two years ago when I HADN'T paid for a color specialist! My walls were now a ghastly, pale, icy blue!! In a home that is filled with warm beiges, browns, creams and a reddish-toned wood floor. It looked horrible!
    I called Ron and told him. He suggested that I have a few glasses of wine to make it look better. When I didn't see the humor in the joke, he told me they could repaint it for 60% of the first price since I'm the one who chose the color. I wasn't satisfied with that answer, so I called Mark, the owner. First he asked, "Ron brought you over some color boards, didn't he? Didn't you see that pale blue color when you looked at the boards at night?" After I said, "No, Ron didn't bring me any color boards. He was certain that color was perfect for me, so he didn't see the need, and I trusted his expertise," Mark was very reassuring and told me they'd work things out. I trusted him again. I was wrong again.
    The next morning, Ron showed up at my house, sulking, with about 6 pre-made color boards that I'm certain they just had lying around. They were colors that we did not discuss, nor were they tailored to my house in any way. The first thing he said when he walked in the door was that Mark said to tell me that I'd have to pay 60% of the original price if I wanted to have the room repainted. He proceeded to act sulky, passive-aggressive, and put out that he had to re-do this process with me. When none of the pre-made color boards worked in my home, he directed me to meet him at Sherwin Williams. We each tried to pick colors from there. He made two painted swatches for me there, but when I got home, neither of them worked. Back to the drawing board.
    Meanwhile, things got weirder and I strongly perceived that Ron wasn't being truthful with Mark or with me. Maybe Mark wasn't being truthful either. Things weren't adding up. Mark tried to get me to continue to work with Ron; Ron dropped me like a hot potato. The painting crew continued to treat me with great respect. I have the sense that they had seen all of this before.
    For the next week, Mark and Ron repeatedly applied pressure to have me pay them 60% of the original job on top of the first price. I felt that this time around, I had consciously paid a higher price just to avoid this scenario and was unwilling to pay extra for Ron's mistakes. When I said, "Mark, this was not my fault. Ron didn't do the job he was supposed to do. My mistake was in trusting him as your color specialist," Mark said, "I prefer not to call it fault. I prefer to call it his 'responsibility.' Fault is blaming him. Responsibility encourages him to take ownership." Whatever. Point is, I resented the repeated pressure to pay another $880 to repaint my icy blue walls after consulting with Mark's supposed color specialist for the perfect color. There is no designer in the world that would choose pale blue for my home. I told Mark, "I was clear about my position from the beginning that you were considerably higher priced than all the other bids, but I was happy to pay for the assistance from a color specialist and for what was billed as excellent customer service." He SAID he understood my perspective each time I spoke this way, but he came back at me with manipulative, guilt-inducing talk. "I want you to know, I spared no expense on the paint. I got you the most expensive paint money can buy. I can't make a profit with paint prices this high." He even told the painter, in my presence, that he "bought me" the most expensive paint money can buy. Awkward. For me and for the painter. Call me cynical, but I suspect that Mark bought that paint because it's known for its excellent coverage and the painters would therefore be able to finish the re-do in one day with one coat and less labor costs. 
    It took Mark 5 days of applying pressure to me, through Ron, and (I perceived, unwillingly) through the painting foreman, before he returned to his original promise -- he would accept whatever I was willing to pay for the re-do. (But the pressure and manipulations nevertheless continued each time I saw him.)
    In case you're not aware, many of these paint companies, very likely Mark's included, price the job at cost, double that price, take half themselves, and give the other half to the hard-working _real_ workers, the "cheap labor" paint crew. There is little question in my mind that Mark still made a small profit on this job. He just didn't make the 50% he's used to making.
    In the end, I paid the painting crew a very large tip and didn't pay an extra cent to Mark or Ron. The crew left happy. I never heard another word from Mark or Ron. Ultimately, I am the one, alone, who chose the new paint color. It's the original putty color I had hoped for, and it looks great.
    I discovered after all the work was done that the paint crew did not re-cover the doors to my kids' rooms prior to doing drywall repairs in the bath that I am remodeling. Dust everywhere! Mark charged me $200 for these repairs which included filling two prior 4"x 5" vanity light locations and one 2'x2' area that had to be removed for the new tub.
    - Maureen K.
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