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Window Replacement reviews in Fairview

Real People ~ Real Reviews ~ Real Results

  • The sales team was extremely responsive and professional. Unfortunately, the team who came to install the new windows was less than professional in behavior. In addition, they ended up doing some sloppy work like leaving a mess and filling in gaps between the window and the frame with putty. I discovered this when I attempted to install blinds and was met with putty...not wood. The weekend after the installation, we had a very bad storm and one of the new windows leaked significantly. My contractor came out immediately (during the storm) and put up plastic. The problem was resolved and I have not had a problem since. Pella has been very responsible to my needs and issues. The windows are beautiful and the quality is worth the expense.
    - Sonja T.
  • The guy said he couldn't fix it. The positive thing is they showed up. When I talked to them on the phone I said, here's the deal it's a broken window, I need it replaced or fixed. He said: " Oh yeah, we can do that no problem. They didn't even offer to replace the window, I even offered. He said: "We can't do that."
    - Patrick B.
  • Based on home inspector's suggestion; I called Ameritex on Friday and I was given two sales person's name and was told one of them will contact me by end of the day. I didn't hear from anyone on that day which was early in the week and finally called the owner on Friday. He also assured me that someone will contact me at the end of the day & asked me to text him my address, phone number and email which I did right after hanging up the call. Again I didn't hear anyone from Ameritex that day (Friday) not following Monday so contacted the owner again on Tuesday morning via phone call. He asked me text him my email address. During phone conversation as well as through text message(s); I made it clear that this is the first time I am going through possible roof replacement and I would like some one to come to my house; assess the damage and walk me through the process. At the end of the day; I didn't get any phone call but all I got was a quote from Ameritex without looking at my house nor paying any visit. This is completely unprofessional and unacceptable to me. So I swiftly reply back to the person who sent me the quote expressing my displeasure with how they have handled my case and reiterate my requirements. I forward that response to one of the owner as well(whom I spoke with over the phone and exchanged texts) and as I expected; didn't hear from neither owner nor Ameritex rep. I found another contractors who was on my side and walked me through the process very professionally. He even came out to my house while filing a claim with insurance company to make sure I am answering all the questions that insurance company may have. And guess what roof was certainly damaged and needed lot of work to be done. I know who I would recommend for roofing contractor and that won't be Ameritex for sure.
    - Vishal K.
  • They sent someone out for an estimate the day after I called. He gave me a good price, and said it would be about 3 weeks to get the glass ready. About 3 weeks later, I got a call that the glass was ready to be installed. We made an appointment and they showed up on time. 4 guys took less than an hour to replace all my glass on order. Everything went smoothly, there were no problems. I would use them again.
    - Gary F.
  • Our first job with HHM was to replace three windows. This job was not just a replacement job ... the windows we were taking out were larger than what was going back. The job involved: demo, framing, windows, sheet rock and exterior stucco work on a commercial building. They had to coordinate with other contractors (roofing) and did so without a hitch. Second job was to replace 15 light fixtures with led fixtures ... no big deal except these lights were in a commercial stair well with a 25ft. ceiling. Job involved: scaffolding, retrofitting fixtures and electrical. Third job is a remodel of an existing room into three smaller offices. Job involves: demo, framing, sheet rock, carpet adjusting.
    - Wayne G.
  • During a recent hard rain storm I noticed that I had a couple of window that were leaking.  I called a window replacement company and they referred me to a leak "specialist".  The specialist came out and quoted me close to $8,000 to completely reseal all the mortar on the two story stone wall that the leaking windows are in.  He spent 45 minutes talking to me about how a home is built and how the cracks in the mortar were leading to the leaking windows due to the probability of an unproperly installed moisture barrier when the house was built.  Suffice it to say I seeked a second opinion on the subject before spending more money.  In seeking a second opinion I called Bobby.  He informed me that he was booked up until December but had some time while he was driving to a job site and asked me to describe the problem.  I mentioned that I had two windows side by side that were leaking.  He then proceeded to describe my house to me.  ("Is it a two story House?"  yes "Is there a window above the leaking ones?" yes "Go up and look at the upstairs window sill, is the mortar there cracked?" yes  "theres your problem") He then described the product I should use to seal the cracked mortar and how I could do it myself.  $20 later and an hour of my time and the problem was solved.  Bobby then acted as a go between to put me in touch with his stone mason who could patch the cracks in the mortar for about $500.  All in all I went from looking at a $7800 quote to spending $520 thanks to Bobby and his expertise.
    - Jason S.
  • That went great. We had a new window installed in our bathroom. They did a good job and it took one technician to do the installation. It did not take very long; it took about a couple of hours. He was professional and cleaned up after himself. We did had to pay a little extra, about $200, due to having a different window shape.
    - Joy C.
  • I called Lucas Roofing (Jeff Fahrendorf) on Aug 19, 2013. He returned my call and came to my house Aug.21 to complete the bid. I have 5 projects to complete. Mr. Fahrendorf only gave a verbal bid on 2 of the 5 projects with a promise to complete a bid on all 5 in a few days. No return bid was made. I left a message on Aug 27, 2013. Mr. Fahrendorf returned my call, again, with no progress made on the bid. He promised to have the bid by the end of the day or early next morning. Mr. Fahrendorf never called with a final bid. This company is in very close proximity to my home. Lucas Roofing/Mr. Fahrendorf has no professionalism.
    - Donna C.
  • Buying windows is a long process -- from the time of researching the various types, brands and providers to actually getting the windows installed!  After getting several bids and determining what best fit our needs we decided on Infinity Fiberglass Windows from Amazing Siding.  These were not the least expensive windows we could have bought -- they were near the high end -- but they were a good balance for us between price, quality, manufacturer's reputation and quality of the local installation team. Once the windows were ordered, it took about 6 weeks for them to be built and arrive.  The installation team was phenomenal and in my opinion this is what a buyer has to look for in replacing windows - it is a tough job that must be done correctly.  The head installer contacted us about a week before installation and we set up a time for them to be installed -- time frame would be 2 days.  They arrived on time both days (in fact the second day it was raining and they finished the windows on our covered patio first in hopes the rain would stop and they could finish the job which is exactly what happened) The installers were careful in removing our old windows, installing the new ones and cleaning up after the job.  They were careful to keep our security wires pulled so that the windows could be rewired by the security firm at a later date.  In fact, the security installer when he came out to reinstall the window contacts commented on how well and neatly the wires had been left for him to do his job.  The installation team was very friendly and put in a full day's work -- no goofing around!  They answered all of our questions during the process and were committed to doing a professional job.  We love the new windows. Very highly recommended window and installation team.
    - Theresa L.
  • I am writing this review on behalf of my adoptive Texas mother whom I referred this company to, for restoration of a historic building she recently purchased. I have seen the bill and the quality of work, as well as spoken directly to my mother on this quote and therefore have permission to do so. I utilized this company for replacement of windows and doors at my home a year ago and could not have been more pleased. Responsive, great customer service, and quality product. I do NOT make a referral of a company unless I am certain of their performance. From my experience of this company a year ago, I felt that they were worthy to recommend. My mothers experience; however, was quite different from mine. She trusted my referral and hired DEEP to reglaze windows in her building, replace windows, and was planning to use them for continued improvements (new steel business doors, fire door, etc. After the completion of the initial work (reglazing), she had to meet with them 4 times to insist on a better quality of work. During the weeks it took to accomplish this, she met with the subcontractor who was actually completing the work and discovered that he was receiving half of the price being charged. He apologized and stated that his quote (approx $1800) was in line with the quality of work performed. My mother spoke with the owner / president of DEEP and he offered 1) no apologies for double charging - basically they broker the work and double the cost. 2) no effort to bring the quality up the price charged and 3) no future contact to complete additional services discussed. At this point my mother is left to find another provider and is a little apprehensive that this will occur again. So to sum up - a year ago, I gave them an A rating. Since I referred them for new business (and this was going to be a very big job broken into smaller jobs for them) I am now giving them an overall D. The ONLY reason it is not an F is I had to balance the initial experience to the most recent. So my recommendation for anyone reading this - price shop them and ensure they are doing the work themselves. Otherwise, you will just be paying a 100% mark up for a service broker.
    - Douglas B.
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Window Replacement Installers in Fairview

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