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Auto Shop reviews in Crosby

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  • They were supposed to fix the aluminum coating on my wheel. We paid them for it before but they didn't get it done. We took it back to them and they did it right away. It took a couple of days. They did a really good job on it. The best part is they give you a decent loaner car. The worst is I had to take it back because they didn't do it the first time.
    - Don K.
  • I honestly don't have words to describe these guys. Phenomenal to begin with. They are young men who are honest and seem to love what they do. Their prices are fare and have been willing to drop whatever they're doing to get me in and out.
    - Jay D.
  • ,We have used Jerry's Auto Repair for various repairs that I am unable to do.

    They have a clean shop, courteous staff and are friendly in that they will take the time to educate you

    on what is being repaired. That being said I have no problem recommending them to other people.

    The labor rate is a fair price also.

    - michael c.
  • It went great.  Could not ask for better.  I usually do most car repair work myself, but I did not have the tools for this job.  I would definitely use them again in the future if needed.
    - Edward L.
  • I can't say enough about how good this guy is. He can do a timing belt replacement in about 2-3 hours.  The Dealer here in Houston can hardly get an oil change done in that amount of time and of course to do the timing belt, they need the car for the entire day and charge about 3-4 times as much as Robby does.  This guy knows vw diesels inside and out and he works like surgeon.  I usually do all my own oil changes, brake jobs, etc, but when I need another timing belt replacement done, I will drive to Austin.  It makes for a nice day trip.
    - Edward L.
  • My 2011 Hyundai Accent, which had approximately 35,500 miles on the odometer, stopped dead at the intersection of Hiway 90 and FM2100 in Crosby, Texas on Monday, August 19, 2013 about 6PM. Several attempts to start the car were unsuccessful.
    I looked through all my documentation from the sales rep that were in my glove box, but couldn?t find the 800 number for Hyundai Roadside Assistance. So, I called a tow service to take my Accent to the nearest dealer, which was in Baytown, Texas, a distance of 9.4 miles via FM1942.
    I called Baytown Hyundai service the next morning a little after 9AM and was yelled at by Bonnie the service manager, stating that the Accent had been dropped off blocking her driveway and no key was to be found. She said that she was about to
    have it towed away. I explained what had happened, and told her that the tow truck driver said he would leave the key with the receptionist. Bonnie insisted that hadn?t been done and told me to find out where the key was and let her know. I was surprised by her rudeness, but did as I was told.
    I called the tow truck driver and he said that the receptionist wasn?t there when he dropped off the car so he?d put the key near
    the A/C unit and that he forgot to call the dealer to tell them. I called Bonnie back to report the location of the missing key and she told me that she was so backlogged with work that it would be 2 months before she could even look at my car. She was distraught and clearly overwhelmed by her workload. She also told me that I should have called Hyundai Roadside Assistance to have the car towed. She gave me the number and I called them.
    A very nice woman named Jane explained my benefits for roadside assistance and told me how to get the tow reimbursed
    through the claims department in Medford, MA. She also said that it was ridiculous for Bonnie to state she couldn?t look at my car for 2 months. She suggested that I call Consumer Affairs to see what they could do to help me. So I did.
    My first contact with Consumer Affairs was Patrick, a perfectly pleasant man, who was sympathetic to my situation and made
    many calls on my behalf.  I explained to him that I had been noticing that the car's starter would skip on occasion for about the
    last month and that I had made an appointment with Humble Hyundai for service on 9/27/13 to look at it and do whatever was necessary for my 30,000 mile checkup. I suggested that perhaps they could fix my car sooner than Baytown Hyundai.
    I called and spoke with Mike in Humble Hyundai's service department, who said that he was also backed up with cars, but
    would never tell a customer that he couldn't even look at the car for 2 months. He said I should call the general manager at Baytown, which I did. The general manager was unavailable according to the receptionist, because he was in a meeting. So I began to explain the problem to her and suddenly he was available. He said that he would look into the problem and
    call me back. He never did.
    Patrick, from Consumer Affairs, did call me back and told me that he had spoken with Baytown Hyundai and that it did seem better for all involved to have my car serviced at Humble Hyundai. He said that he would have a tow truck pick it up and take it to Humble.
    About an hour later I got a call from Bonnie at Baytown saying that she was able to start the car and I could come pick it
    up. She did not apologize for her previous rude behavior, but was much more calm in this conversation. I said that I still wanted the car fixed, because it would not start at all the night before. She said it would be at least 2 weeks before she could get it fixed (interesting that it had gone from 2 months to 2 weeks between our two phone conversations!) but since it was working I could come pick it up. I told her that Patrick had already arranged for a tow truck to pick it up and take it to Humble Hyundai.
    Mike, Service Manager at Humble Hyundai,as he promised, called me before closing at 6PM and told me that my battery was
    problematic and that he would be able to look at the starter and alternator the next day. He told me that I'd need to replace the battery for the other tests to be meaningful and said that with a trade-in it would cost about $50 to replace the battery. I authorized it and the next day Mike called and told me that everything else was working well. Apparently the whole problem was just the battery. He also mentioned the 30,000 mile service recommendations and I told him that I'd already made an appointment for those to be taken care of, so I'd like for him to do them if he had time while it was in the shop. He agreed to
    cancel my appointment for 9/27/13 and take care of it all. Later that day he told me the repairs that he recommended (approximately $350 total) and I authorized them as well. He had the car ready to drive out on Wednesday.
    Although Baytown is much closer to my home in Crosby, I will ONLY use Humble Hyundai for all future service.
    - Jeraine R.
  • I was told that the work would take approx. a week and I had a means to get to work for that time.  It was not ready in the time indicated and there was no communication whatsoever to let me know this.  I had to end up renting a car and I feel they were very dishonest on promising it would be ready one day and then I would call and find out it hadn't even been painted yet.  They finally said it was ready and I got there and had to wait an hour before I saw the car and the paint looked terrible.  It had a orange peel texture that they said they could buff out.  They kept the car another day and it was acceptable.  After taking the car, I found out there was something wrong with my tail lights and that they had not put the name emblem back on the car.  They also mounted the Acura symbol upside down.  I have tried to get them to fix this and to get me another name emblem.  Every time I call they say they will look into it and get back with me.  I called AGAIN today and the owner said , no that he had not ordered it.  He said he will look into it and get back with me.  Overall, a really terrible experience.  They painted my hood and bumper a few years ago and it was an entirely different experience.  The owner is the same, but his quality and service was just terrible this time.  On top of all that he had a bad attitude.  They actually tried to act like it was my fault that the finish wasn't right because I was rushing them.
    - JOANNE E.
  • My wife loves their service and will only buy Infinity vehicles. I will definitely recommend them and absolutely use them, again.
    - M. Lee W.
  • They have done a good job. I will recommend them and use them, again.
    - M. Lee W.
  • unknown
    - Stella H.
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Auto Shops in Crosby

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