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Printing reviews in Corpus Christi

  • D
    We have used Artcraft Printing for several years and because our organization is on a very limited budget and their prices were cheap, we continued to use them and put up with the poor workmanship.  Most of our printing was "innermembership" and it has not been so critical to have it look exactly "professional".  For example, when the tickets for a function were not numbered as requested (and the owner had written down the instructions himself and admitted his error} that only involved the fundraising chairman going back and renumbering the ledger and the letters sent out to the membership with the tickets, we let that slide.  Then, on another occasion, we ordered 1/2 case of envelopes for the organization and when ready for use...........they had the return address for one of the fundraisers, not the usual return address that had been used for past orders.  The fundraiser had not been mentioned when the order was placed.  The straw that broke the camel's back was the last order for letterheads.  The paper used was obviously an inferior quality as it would not feed into the printer without feeding in batches or halfway up the page.  At first, I naturally suspected the printer but, after using other 20# paper (Walmart brand, for example) and not having any problem, I realized that the paper from Artcraft had a slick surface and seem thinner than usual and would not feed properly.  The owners explanation was that it had something to do with it having gone through the printer (when the logo and etc. were printed it was heated or something like that).    I took a stack of ruined letters to show the owner what the problem was and he refused to make the batch good.  I don't understand why there had not been a  problem with other printed matter and/or plain paper.   We were trashing two or three sheets for every good letter that printed.  I realize that this is just a small "mom and pop" business with just the man and his wife doing the work and that is the reason that we continued to use them.  But, if they can't stand behind their work, we cannot continue to waste our money and will never recommend them to anyone else, regardless of their prices.  I was going to let this go too and just not go back but, I am still trying to struggle with this paper and it keeps jamming my printer and I can't even get one letter to print properly.  Again, I tried other paper and it prints just fine.
    - Glenn Ellen D.
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Printing Services in Corpus Christi

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