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Window Replacement reviews in Coppell

  • A
    Legacy Exteriors LLC
    Matt was professional and honest. He came twice to the house to meet with us. His team, led by Chris were great. Everyone was kind and courteous. They cleaned up after themselves. They were honest if something went wrong (nothing big, a couple of little things - totally expected). Super happy with their work.
    - Lucia R.
  • A
    Agape Home Services
    Agape Homes Services just completed our master bathroom remodel, the 3rd remodel project for our home by Agape. Agape helped us design a total remodel of the bathroom and we are extremely pleased with our new bathroom. We now have a beautifully designed and constructed bathroom that even exceeded our expectations, completed on time and within our budget. The professionals at Agape performed at the highest level of professionalism and competency. We especially want to acknowledge not only the quality of the work performed by Erik and Nick but also how kind, considerate and thoughtful they were throughout the entire project.
    - Randy A.
  • A
    Texas Remodelers & Builders
    These guys are the best! They really listened and turned my ideas into reality. Communication was great; I always knew what was happening and when. They showed up when they said they would, did the work and cleaned up when they left each day. The quality of the work is unparalleled. We won't use anyone else!
    - Susan C.
  • A
    Texas Remodelers & Builders
    We were very pleased with the entire process. The windows were installed in one day by a professional crew. They were careful to cover the furniture near the windows. John was very accommodating and responsive and the job was completed as promised. We have already noticed a difference in the temperature in the room we were most concerned about.
    - Kathy K.
  • A
    Texas Remodelers & Builders
    Excellent price and service. John (the owner) followed up continually thru the process to make sure the windows were installed as required and expected. I will hire him to do other home improvement work on our home.
    - Robert R.
  • A
    Hofer Wood Shutters
    Jim was amazing. Not only was he knowledgeable but efficient, exact and friendly. Initially I had him come out and install shutters on the downstairs windows but the quality and the look was so beautiful that 6months later I had him come and do the rest of the house! I had 4" wood shutters installed on 28 windows over 3 visits to my house.
    - Kristen W.
  • F
    Better Built Companies, LLC.
    This company was not able to finish the job, because of issue with our insurance company and the lack of response from them returning phone calls. During the process, they lost their roofing crew. Finally have several attempts we gave up and had to use another contractor, which was able to come in and get the roof job repaired with a week of us signing a contract with them. Per emails, texts, and phone discussions, I worked with the, owner of Better Built and Todd regarding hail damage to our home, which occurred in March 2016. Todd came out to our residence on Monday, April 11, 2016, to access the damages. An agreement was signed to allow Better Built to discuss our claim on our behalf with our insurance company to repair the necessary damages. Todd was giving a check in the amount of $4,000 on May 11, 2016, to start repairs on the house. After several months of phone calls and text messages (usually that went unanswered with no response) to Todd, I began to have concerns that the work would not be completed. When Todd finally responded to us we were reassured that Better Built would be completing the repairs that several homes were being repaired and would get to us as soon as possible. Finally, the hardy plank was installed, the gutters were removed and the painting was completed. Another check was given to Todd for Better Built to begin working on the rest of the repairs, especially the roof, in the amount of $3,811 on July 29, 2016. Once again, after many unreturned, unanswered phone calls and texts messages, I finally contacted Mr. Guice. Who seemed really sincere over the phone and in his emails that the repairs would be completed in a timely manner and professionally. He reassured me that we would not be disappointed. I would worked directly with Mr. Guice, the owner. He assured me that a contract would be put in place with costs and estimated dates of completion. As many concerns and issues that we were having with his company, Better Built, I am disappointed he never once came out to our home and accessed the damages or the work that was completed by his company. Per his request, I made several, several phone calls and sent several emails to our claims adjusters, which the agreement that was signed by us authorized his company to work with our insurance company. After several months of calling and emailing the insurance company by Mr. Guice request and being told in emails that the work would be completed, it just was not happening. I have documented emails from Mr. Guice stating, there is no reason why the roof could not be completed whether whatever is happening with the insurance company, he even stated in the email that his company could complete it by October 5, 2016, which is in writing and it never happened. I sent pictures in myself to the insurance company because the front exterior door and shutters had hail damage which was not in the claim. The insurance added them to the claim and I later found out that they paid for a standard door instead of an 8��� exterior door, which his company should have caught this mistake on our behalf. After countless phone calls, texts, and emails made by myself, I sent the owner an email on November 18, 2016, notifying him that we no longer wished to work with his company, the owner of Better Built Contractors Inc. and would be seeking another General Contractor to complete the repairs and requested a refund. I had spoken with some former customers in the neighborhood that have/had similar complaints and realized I did not have the faith in his company to complete the repairs in a timely and efficient manner. He responded by email stating he would revise the original itemize invoice, which was already sent to us, and add in his costs and then send it to me by email. I requested a status update over email on December 28, 2016 at 2:28 p.m., which was over 30 days from the original email that I sent to him. I waited for a response and finally tried contacting him by phone to speak with him regarding the status on the refund. He did not answer and I left a voicemail asking him to let me know if he would be sending a refund check and he never returned the call. He stated in his last email to me that he put in a lot of time and effort with no compensation. I think I spent a lot more valuable time on the phone with Mr. Guice, Todd, and the insurance company and other contractors trying to have our home repaired then you did on our behalf as the General Contractor. I sent two certified letters to the owner and both were returned. I emailed the letter to the owner and he responded saying he would look into getting us a refund. I have never heard back from him. The documentation received from Better Built shows they received a total of $7,811 and spent a total of $3,619 in labor and materials and if we add in an additional 30% for profit, that would come to a grand total of $4,704 leaving a total refund due in the amount of $3,107. However, no refund has been received from this company. This company is listed on the BBB Website under Better Built Siding & Window, LLC which has a Revoked accreditation and it is also listed on the BBB Website under the business name of Better-Built Contractors, Inc. The last email received from this company was on April 3, 2016 at 9:19 am from Mr. Guice stating he would review the letter that I sent him and send documentation back to discuss. Robert Guice, President-Manager, Better Built Companies, LLC. I have not heard anything back since that last email. Extremely disappointed with this company.
    - kristy a.
  • A
    Pro 1 Windows and Doors, LLC
    Rhonda, the owner, was my primary contact and she was involved in the process all the way through. It was actually very easy. When she first came out to price the job, she was low-key and not a hard sell. Her prices are VERY competitive and I met with at least six window companies before choosing Pro 1 Windows and Doors. Pro 1 Windows and Doors was the only company that did not force me to sit through a 45-minute window demo. Installation was efficient, and despite receiving three broken windows during shipping from the manufacturer, I still rate them excellent. The factory was contacted immediately and the replacement windows arrived within days. The crew used tarps, both inside and out, and cleaned up after every removal and installation. They were also very punctual. The degree of follow-up and customer service is what one would hope for in a company, given the size of the investment. My money was well spent. I was a referral, and have since referred Pro 1 Windows and Doors to a neighbor and my brother, both of whom I will have to see on a regular basis!
    - Kristi E.
  • A
    Super Siding & Remodeling
    These guys (and gals) are fantastic! They were punctual and professional. I am so glad I made the decision to go with this company. They said what they would do and they did what they said they would do (integrity). Genuinely good people. I believe their pricing was fair and reasonable. I love coming home to my "new" home!
    - Christine A.
  • A
    American Replacement Windows
    Beyond our expectations. The crew was meticulous, true craftsmen. The Simonton windows are incredible, the house is so quiet now. And wow was the ProVia front door worth the extra money. We did a ton of research and this company was wonderful to work with. HIRE THEM!!!
    - Kenneth k.
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Window Replacement Installers in Coppell

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