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House Cleaning reviews in Coppell

  • A
    Eco Clean Team
    The cleaning pro was a little bit late and apologized. I wasn't worried because it was only a few minutes. She above and beyond and also covered the basics, including; wiping down all cabinet shelves, drawers, floors, bathrooms, vacuumed, etc. She was very nice and conscientious. They expected to spend 8 hours but it is a small house with no furniture. I hired them again to clean my apartment after moving out.
    - Dominica S.
  • F
    Home Cleaning Centers of America
    I have used this service for the past 5 years or so and at first, they did a good job. But in the last year, the cleaning service gets worse every week. They are expensive but do a VERY poor job and the management does not care. Half of the things they list as doing for a regular cleaning are not done. Do not use them if you actually want your house to be cleaned properly. The "cleaning" team's main goal seems to be to go as fast as possible so they can leave ASAP. The last service, they were here for only 30 minutes and one of the cleaners was very rude when I asked if all the floors had been mopped. (There were still visible marks/dirt on the floor.) After they left, I discovered half of the kitchen counters were still dirty; they had not moved anything on the counters/sides to clean underneath; the walls in both showers had not been cleaned; the bathtubs had barely been wiped down; and the sinks had only been half-cleaned. Only half of the "knickknacks" had been dusted, the others had not been touched (and I don't even have a lot of them). The sides had barely been dusted; there were still patches of dust. Half the photo frames had not been dusted and the ones that had still had dust on the top/bottom of the glass. The corners of the rooms had not been vacuumed or mopped; there was still dirt on the floors; the baseboards had not been cleaned. In short, everything they promised to do for a regular cleaning, only about one third of the duties been done and none of them very well. I called the Lewisville location to complain and Gary (who said he oversaw the cleaners) could not have cared less; he acted like I was bothering him. All he said was "I can try to catch them and send them back out to finish or you can have half off your next clean. That's all I can do." He never apologize or said he would talk to the cleaners or try to get them to improve. It was obvious he did not care and just wanted to get out of the office for the week-end. Even when I told him I would give the company one last chance, he continued to act like I was bothering him. I am currently looking for another cleaning company that will actually do what they promise.
    - Yvette B.
  • D
    iClean Right
    Read all the excellent reviews so contacted Jessica. She responded right away and we discussed the intention of having a regular service as our previous house cleaner retired. We discussed the services she offered and payment and agreed to meet for the first cleaning. On that day , she texted to see if she could come an hour earlier, so I made arrangements to do so, coming home from work a little earlier. She arrived a half hour prior to the newly arranged time and my adult son let her in. She and her companion looked through the house and then left after a few minutes. I arrived home no more than 15 minutes after that and they were gone. She did not respond to text or voicemail about why they abandoned the job. If there was a reason she did not want the business she could have just stated that. (too far away? didn't think the agreed on price was enough? didn't like the color of our carpeting? ) So now I also worry about the security of my home, having strangers come in and disappear. Rating of unprofessional is "F" due to no response to our text and phone call.
    - William B.
  • A
    Love My Clean House
    Ive had my house cleaned for over a year there were 2 people but now I have one person and she does an excellent job. I've had cleaners in the past and honestly the reason I changed to lovemycleanhouse is two fold. The first person I used charged a weekly flat rate but my flexibility to schedule wasn't as good. Initially they or maybe I should say the one regular and alternate cleaner did a little better job cleaning but they didn't organize so if you left junk on the table they'd not clean or clean around it. Lovemycleanhouse will move and organize. Mow I'd say the cleaning level is close to the same plus they'll organize. Which is no small task just ask my housemates. Plus we have a hard nose scrapper of a dog that likes to move across the house all the while leaving a trail of hair.
    - ROBERT G.
  • D
    K and h cleaning service
    Tam and her cleaning staff were about 30 minutes late, I called to make sure they were still coming and Tam apologized but they got caught in traffic. (This was not a big deal.) Tam came into the house, I showed her the house, every room. I mentioned that in one room (the study) all I wanted done was blinds cleaned and carpet vacuumed. Two windows were not cleaned and the carpet was not vacuumed. As I arrived home, I noticed that the cleaning service had just left my street. I walked into the house and needed to use the bathroom, that was when I saw the laundry room-bathroom was not cleaned at all. I then began inspecting the house. The kitchen floor was either not mopped or not mopped well, the (2) gel mats in the kitchen were not moved to mop the floor. I then got out my mop and cleaning supplies out and cleaned the laundry room/bathroom and re-mopped the kitchen. I then checked the other rooms. The house was dusted and vacuumed but the kitchen stove and microwave was not cleaned nor were any of the applianced cleaned on the outside. Moving on to the study, I mentioned my issue with that above. The Master bathroom shower stall was not cleaned. The glass door looked kind of clean but the tile throughout the shower was not cleaned. The blinds in my bathroom were not cleaned nor was the window sill. The tub, which is separate was cleaned. In one of the guest bathrooms I had to re-clean the tub/shower. I had to spend several hours re-cleaning my house. I didn't really have time for this --the point in hiring someone to deep clean. Tam called me Saturday evening to apologize for missing the laundry room bathroom and offered to come back out to clean it. But I had cleaned it by then. There were other things like one of the kitchen counters was not wiped down at all because it still had some breakfast crumbs, etc on the counter.
    - Kathie G.
  • F
    Molly Maid
    TERRIBLE !! TERRIBLE!! DO NOT USE!!! I called to request a 1-time clean of a vacant home. I own the home but do not live there - just had some renovations done there and some friends are about to move in and rent the property from me. I reviewed a very specific list of items that Molly Maids provides for a vacant "move in" clean and very clearly told them my biggest concern was the miniblinds getting cleaned (lots of dust from the renovation work) and cabinets in the kitchen getting cleaned. I couldn't be there on the day of the clean so I left a key hidden in the yard and asked a friend of mine to stop by and check on everything. I was charged for 3.5 hours of work and couldn't even tell they had been there. the miniblinds weren't even lowered much less cleaned. Cobwebs behind the blinds. Several rooms not even swept. Kitchen cabinets not touched. I have not idea what I paid for. And they didn't return the key!!!! My friend who check on them said they pretended not to speak English and when he spoke to them in Spanish about all they things they hadn't cleaned they told him they weren't supposed to. When I called to follow-up the manager said she would reclean the house but had no idea where the key was. The "team" that cleaned my home had "called in sick". 3 days later she called and said the team leader put the key back where she found it. This is a total lie. I have now called multiple time to speak with the owner Tony but it seems he never actually comes to work. I am considering legal action to make them rekey the house!! TERRIBLE!!!!
    - Margaret B.
  • F
    Revive Cleaning Service LLC
    Scheduled an appointment?and was told the cleaning team would arrive within a two hour window (10am and noon). ?The timeframe came and went and no one ever showed. ?I made several attempts to contact Revive Cleaning?(during posted business hours) and no one answered the phone. ?My credit card was still charged however. ?I chose this company because they offered Saturday cleanings and had an appointment available on the date I needed. ?This has been the worst experience I have had with a cleaning company thus far, extremely unprofessional.
    - Derrick L.
  • D
    Cottage Care
    I have liked this company and have a long standing relationship with them.  The business was sold in early January.  New owners are not at all responsive.  They did not show up for their monthly cleaning for the second time in two months.  I should not have to call to remind them which day I am scheduled.  They have not contacted me to reschedule.  Very disappointing.
    - Debbie A.
  • A
    Vicky's Housekeeping Services
    Initially, I had scheduled the service for Friday 3-5pm.  At 4pm, I had not seen or heard from anyone.  I called and was told the cleaners were running late due to a heavier than anticipated schedule and that they would get to my house at 5pm.  5 pm did not work for me so they promptly rescheduled for 9 am the next morning.  The 2 cleaners showed up promptly at 9 am and worked nonstop for 2 hours.  They were friendly, professional and did a good  job.  I would definitely use again!
    - Patty B.
  • C
    Vicky's Housekeeping Services
    The crew was extremely late (4 hours), and provided only a mediocre cleaning.  We had to reshuffle all our plans for that evening.  To be fair, the crew had to travel quite a distance from their last job, and were probably very tired before they even started our cleaning.  It was better than trying to get it done ourselves in the time we had, but not worth the $200.
    - Scott B.
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Home Cleaning Services in Coppell

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