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Professional Work reviews in Conroe

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  • BEFORE I START, MOST OF THESE REVIEWS ARE FROM PEOPLE CLOSE TO FORTRESS ARMS. If you need an overpriced, not exactly what you wanted, and probably late Cerakote job. This is the place. Nothing but excuses from Jeremiah Pratt. The owner Steven Spruell is nonexistent and refuses to make contact with customers even upon request and does exactly zero of the actual gun smithing He is actually never there. the Fortress arms shop is left in the ill-equipped Jeremiah Pratt. DO NOT TAKE REAL GUN SMITHING HERE IF YOU INTEND TO SHOOT THE GUN AGAIN BEFORE YOU ARE OLD AND ARTHRITIC! I took two firearms to Jeremiah at Fortress Arms in May of 2017. This is the result of one of those firearms. The other will follow in a future review. Jeremiah accepted my AR-15 and 1911 as projects. They were a collection of parts that needed machine work, customization, and coating. After finally getting fed up with the timeline, progress, and excuses that were constant in every email with Jeremiah, or during any visit to the Fortress Arms shop. Also keep in mind, neither Jerimiah or anyone from Fortress arms would call with updates, progress, issues, or to verify the “fit” and such that they promise. Jeremiah went ahead with the finishing steps which were to include engraving and cerakote without consultation. Which would have been fine considering he had many emails with pictures, everything was detailed on the work order etc. However, Jeremiah did not complete the engraving, he also did not follow the paint scheme as we had discussed. Jeremiah also cerakoted the three magazines that had originally been supplied for the project. These three magazines had been taken out of the project completly on Jeremiahs insistence that factory magazines would not work on a 458 socom. They did in fact work, but that was another issue with Jeremiah not doing research and not using anything but the single longest overall length cartridge allowable. Back to the cerakoting of the magazines. Jeremiah cerakoted the 3 magazines that were supposed to have been included in the price, along with 5 additional magazines I ordered to accommodate Jeremiah's instance on special 458 magazines. 3 of which should have been included in the price and two I should have been charged for. Instead I got charged for 5 magazines, and he gave me the three that should not have been touched for free! When I went to pick up the AR in December, eight months after dropping it off for a simple assembly, barrel shortening, engraving, and coating, there was NO engraving of “.458 SOCOM” as was detailed specifically in the order. In its place was the biggest logo for “Fortress Arms” he could possibly fit. Jeremiah had also opened up the ejection port way too much, in poorly researched attempt to accommodate the larger cartridge. The ejection port was left open and Jeremiah refused to address the issue. Finally, and when I say finally I mean the last major issue, as this entire project has been nothing but excuses, issues, lies, and blame from Jeremiah at fortress arms. I had cups made to match with my wives and my names on them. Jeremiah initially quoted me the cost being, “same as the magazines” which was his ridiculously overpriced $80 per. I have recently received the final bill from Fortress arms on the 1911 (story to follow, $2400 for an incomplete gun I supplied all the parts for and they refuse to finish) and Jeremiah has seen fit to charge me $286.86 for cerakoting two cups! As you can see, what work Jeremiah did was decent, there are quite a few flaws but adequate, LOOK AT THE SIZE OF LOGO HE REPLACED MY ENGRAVING WITH!. However, it is not what I ordered, Jeremiah and Steven Spruell refuse to make right the issues on this weapon and have led to them refusing to finish the other project. Fortress arms received every part, payment, and communication that could be expected of a customer. Fortress Arms and Jeremiah Pratt failed and REFUSED to fix errors that were directly the result of their ignorance. And severely over charge as practice and out of spite.
    - Kevin j.
  • We had a difficult time finding some place to shred a small amount of documents without paying a premium price. The owners were extremely helpful. The documents were shredded while we watched, and the price was reasonable. I will definitely use them again and will recommend them to others.
    - Paula K.
  • The communication with the provider was always prompt and courteous, which I really appreciated as this was the first experience with moving a pool table.  The job met all requirements and the manner in which it was done exceeded expectations.  This was a first rate job and very comprehensive in scope; everything required for a standard transport and more was completed.  There was a limited window of opportunity and he did a great job to accommodate, getting it completed without drama or problems.  Overall, this was one of the best contractor experiences for us in this area.
    - Eric W.
  • Warning - using this business could result in unprofessional treatment by the staff. I took my clock in for cleaning & a general "check up". Seems like they kept it forever. I called, left messages, never received a return call. Finally picked the clock up 1-1/2 to 2 months later (can't recall exactly). After a few weeks at home, the clock stopped running on a consistent basis.  I returned it to the clock shop. The owner's son was minding the store. He took one look at the back of the clock & saw that a screw was missing. He asked me who had been fooling around with the clock. WHAT???? I said nobody & he challenged me saying that was impossible because of the missing screw. So he called me a LIAR to my face. I didn't take that lightly & the rhetoric became heated. Just then, the owner came back & tried to smooth everyone's feathers. I left the clock for further examination since I felt I had paid plenty for a general cleaning. Again, they kept it for weeks. I called several times during working hours & there was no response. Finally, the owner answered. It was obvious that the clock sat in the shop with no attention. He made excuses & said he needed to run it for another week. After a week's time he put me off for several more days. The clock is running at this time, but if it fails to do so I would NEVER go back to that business. You are better off driving one hundred miles out of your way to find another qualified clock repair shop than to patronize this business.
    - Linda D.
  • Provided the estimate within 2 hours.  As it turns out, it was more than I wanted to spend on a 4 year old TV.  However, they were very nice and extremely fast.  The price was about what I could purchase a newer, smaller TV for.
    - James L.
  • The communication was not all that great as well as the resume itself. My son and her communicated through email. I actually took the resume and cleaned it up myself. I would not hire her again but she was not bad to work with. I felt the price was fair for the service.
    - Julie W.
  • Ultimately I did not use these folks -- we took 2 sewing machines in to be repaired, and they were much more interested (the Conroe location) in selling me a new one than fixing the old. Said the newer of the two would cost me ~$450 to be repaired and take 3-4 weeks. Then I had a 60 year old Singer -- they said "use it as a show piece". That's nice, but I wanted both of them to work. So took them both to the Singer Sewing Machine repair place in Meyerland on Beechnut. They repaired them both in less than a day, and the total charge for both was $180 -- cleaned totally, oiled, parts replaced, and work perfectly now. More of a drive, but WELL worth it.
    - Patti M.
  • The service was pretty good but I was hoping more for a complete revamp of my resume. I forwarded her the resume and she just reformatted it. She did what she said she was going to do as far as time-wise and getting it done and getting it back to me, but I just thought there would have been a little bit more to it. There just didn't seem to be much added to my resume.
    - Mike D.
  • Tricia was extremely helpful and patient, since from our perspective things in the world of sewing machines had changed dramatically. She demonstrated the machines we had questions about, allowed my wife to work with the different machines. Tricia is extremely knowledgeable about all the different brands - I don't think we asked a single question that she wasn't able to provide answers or information about. No high pressure sales and actually pointed us to a refurbed second hand Janome MC9500 as an economical way to and quot;enterand quot; the world of the higher end embroidery/sewing/quilting machines. She also signed my wife up for classes and membership for the local Janome club. They are also setting up some one on one sessions for new Janome owners - even though it is not a sale for a new machine. I don't think either of us could have asked for a better experience or more knowledgeable/helpful staff.
    - George Y.
  • Very attentive and did a great job at a more than fair price. I am required to use an extremely high quality paper on all my correspondence and expected to pay much more. Highly recommend.
    - Daniel K.
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