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Internet Provider reviews in Conroe

Real People ~ Real Reviews ~ Real Results

  • In March I contracted with Hughes Net for Internet service.  I explained what kind of use (one laptop, one TV, minimal streaming) and was told that the $64/mo. plan would serve my needs.  I signed up for it.  I paid nearly $180 for installation and then each of the two following months my bills were $83 and $93.  Within a few weeks I found that I could not stream some channels without the constant reloading.  Sometimes I was unable to even connect with a channel.  I made a few calls to the tech support and finally was told that the plan that had been sold to me was only 15 gb/mo. and that two hours of streaming with Roku would use about 6 gb.  The tech person told me I needed a larger plan.  I agreed to try the next level (Performance Plus, I believe it's called) for an additional $20/mo.  It didn't take long for me to find that didn't help me.  When I again contacted tech support, he explained that the most gb I could buy was 50/mo. for $129.99/mo.  I said that was ridiculous and at that point decided to cancel Hughes and go with a fiber optics provider.  I had the new service installed last week and so far have had no problems with it.  And it's only costing about $70/mo.

    When I called to cancel the Hughes service, the representative tried to sell me another alternative and said there were adjustments that I could make so the service would work better.  I told her I didn't want to deal with Hughes Net anymore and I simply wanted to cancel.  I said I didn't trust that any "adjustments" would solve the problem and I was tired of always having to call tech support. 

    Now I'm faced with a $385 cancellation fee which is in addition to the $450 I've already paid in bills and installation.  This has been an expensive ($835)  and frustrating experience. 
    - RENEE L.
  • So far, it's been good. I don't have any issues. They're nice to deal with. They're very polite and very helpful if I need help or if I have any issues. Another thing that I did lie about this company is that I didn't have to sign a two-year agreement with them. For me, that's a good thing.
    - Sondra D.
  • Until right now, everything has been fine.  I am not too pleased with the way they listen.  I have a chord running all the way around my house, they are telling me they are going to have to dig a trench and burry it and I just think that is probably hogwash but I am going to wait until Monday before I fill the dirt.  If they don’t charge me a $100 for digging the ditch, then their price is good.  The quality of the service has been okay. 
    - James C S.
  • for services to When I originally ordered the combo package from Consolidated, I ordered a 6mb Internet service, land line telephone service and TV (including HD) as a combo package, for 125 bucks a month, what I received was another thing entirely. First off, the installer came to the house, told me, and I quote "it doesn't matter where we put the main box because of the repeating units" but failed to mention that it was the TV signal that he was referring to. So in doing that, he placed the main box, that supplies the Internet, Phone and TV to the whole house in the laundry room which is located in the most remote section of the house, therefore instantly degrading the wireless connection of the internet, which DOES NOT USE the repeater units mentioned above, the 6mb internet never achieved over 4.5mb EVER, and most times the service lagged in at 2-3mb with a ping of 150-300 causing so many problems rendering the internet, almost completely unusable. The phone service, was horrible, to say the least, because the phone service is VoIP even though I specifically requested a land line, I got VoIP instead, and therefore adding to my frustration, when I called the customer service phone number, the agent told me that if I wanted the main unit moved to a different location I would have to pay the company 99 bucks to have a installer come out and re-install the box in a different location, which is completely unacceptable due to the installer not explaining the the installation process so that me or someone like me, the customer, actually understands. The next complaint I have is the TV package I ordered, was supposed to be HD, and technically it is, but realistically its garbage, Consolidated's HD service is 720 which is by all standards the absolute LOWEST RESOLUTION that can be called HD. Then you have the channels that are favorites, that the audio is out of sync, rendering the channel unwatchable, or the picture being horribly pixalated or grainy and again making it not worth watching TV. Bottom line, I am completely and totally unsatisfied with Consolidated services, I had them for about 6 months till the headaches became so unbearable, I just decided to change my services, now I have Direct TV, in HD with a DVR for 60 bucks a month and a Charter internet package for 50 bucks a month giving me a 25mb/3mb internet connection averaging 15/3 all day long. I just use my cell phone for phone calls, which is what I should have been doing all along, needless to say, if you want to be ripped off, mislead, and over charged, Consolidated Communications is your pony, if you want to actually get something you pay for, steer clear of these thieves.
    - Gary S.
  • They take a long time to come out, but they are good. Their advertised speed and their actual speed is usually slow. We are paying more for what we are actually getting. They are professional.
    - cheylbi b.
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    - Gary F.
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    - Ardene N.
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    - Hector P.
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    - Ned D.
  • We have had them for the past ten years. We had Comcast before that. They work very well for me, no problem. Occasionally the cable goes out for a while. I don't know what happens but it just stops.
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Internet Service Providers in Conroe

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