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Dermatology reviews in Cedar Park

  • A
    Lone Star Dermatology
    It turned out well despite my misunderstanding that Lone Star's cosmetic specialist performed removal of seborreic keratoses. She politely explained the options, then arranged for the dermatologist to do this during the visit with only a brief wait, working it into his full schedule. This saved me a return visit, and the results are favorable. Insurance covered the procedure after all.
    - JACKSON C.
  • F
    Spicewood Dermatology
    My son had been seen by Stephanie Ketterling and Dr.Martin for over a year. He was seen at the end of October and it was recommended by Stephanie that he have a chemical peel and an excision of a cyst on his back. When paying for our October appointment we scheduled the 2 procedures that were recommended. We scheduled for November 11, 2014. While making the appointment it was made abundantly clear to the scheduler what the procedures were. In fact she recommended doing the chemical peel first since his back would be sore from removing the cyst. While doing the chemical at the appointment today I made a comment to the employee doing the chemical peel about his cyst being excised. She stopped what she was doing and said that is not what is scheduled. They are only going to look at the cyst. I said no I scheduled for it to be excised. She said and quot;they didn't call you?and quot; I said no! I went to the desk to express my concern. At that time one of the office staff members said that she would look into it and it shouldn't be a problem since Stephanie's schedule was pretty open. I went back to the chemical peel thinking there wouldn't be a problem. Well I was so wrong. After the chemical peel we went back to the waiting room and we were informed (by the same woman that scheduled this back in October) that they were sorry but couldn't do anything about it. I was dumb founded! I explained that I had taken my son out of school and I had taken time off from work for this. Still nothing. . . I waited to hear other options but nothing. I paid and then an then left to go to my car. Called my husband and decided to go back in and see what else could be done. I walked back to the appt. desk and asked to speak to the office manager only to be told that he had left but that I could leave a message. I was told sorry but that did not solve the problem and did not get the procedure done that Stephanie Ketterling said was needed for our son to be able to heal. He still has an open wound on his back. I have called and asked for Stephanie Ketterling to call me so that we can get our son help. While in the office I pleaded for them to resolve the problem they created. They refused and said there was nothing else they could do and they wouldn't do. They would not fix a problem that they had created and would not offer a solution. We like Dr. Martin and preferred Stephanie Ketterling. Unfortunately their office staff is horrible and the office manager is worthless. We will not be returning to Spicewood Dermatology. We don't deserve to be treated this way and no one else does. Unfortunately their office staff is going to ruin their practice. We will be moving on but wanted to warn others. Our son received his chemical peel but what he really needed was to get his cyst taken care of. Now we will have to start with another Dermatologist and wait for an appt and then schedule to have the cyst excised. This should not be happening . This could have been resolved by them correcting their mistake and making 15 minutes available in their schedule. Or the least they could have done would have been to call me prior to arrival and warn us of this. None of that happened but they were sure able to close on time at 4:30pm today.
    - Christopher V.
  • A
    Honeycutt, Dr. Lori
    The appointment was scheduled with a quick phone call and the office was flexible to accomidate our schedule. The front desk staff was friendly, answered questions and was helpful in making sure we were on an insurance we were in network for. The nurse took us back to an exam room, asked a few questions, and within a few minutes we met Dr Honeycutt. She spoke directly to my son and answered all of his questions and concerns. She explained all of our options for treatment. She took her time explaining (to both of us) what her treatment ideas were and what steps we needed to take. She was quite calming to my son who takes acne as a very serious issue, made him feel comfortable about what is going on, and had him laughing by the end of the conversation. She spent much longer with us than I expected and was thoughtful to both of us in her questions/answers. At check out, it was simple and quick, the front desk took our payment and had our next appointment scheduled with no hassles. The receptionist was even kind enough to work around my son's school schedule. An awesome appointment, will be returning for future visits.
    - Alice K.
  • D
    Lone Star Dermatology
    We did not have a good experience with them. They did not accept our insurance, even though I told them the type of insurance I have when I scheduled the appointment. We waited for three weeks for the appointment. In that day, they would not see my daughter, because they do not accept the insurance that we have. I was very upset about that. On the other hand, their office looks nice.
    - Scott W.
  • A
    Lone Star Dermatology
    It is an ongoing treatment. We have been very pleased with their customer service and the attention of the doctor. They are a very good group. They are attentive and they return phone calls promptly. They take their time answering questions during the office visit. We are not rushed in and we are not rushed out. They take the time to explain the procedures, the recommendations, why they are recommending, and what they do.
    - Ron U.
  • C
    Kiang, Dr. Shwol-Huo
    The office visit went well enough. The check seemed a bit quick, but everything at Austin Regional Clinic is quick. He identified two small spots on my head to freeze off and also offered to freeze off a wart on my foot. A few quick squirts of liquid nitrogen and that was done.

    The problem was with the billing. The billing came back as a a "consultation" rather than a "cancer screening"  Attempts to get a question answered as to why this wasn't billed as a "cancer screening" which, I assumed would be similar to a mammogram or a colonoscopy and would presumably be paid for under the health care reform act....were simply stone-walled.  No answer. No clarification. No change. No action.

    By the way, the services were pretty expensive too. For a total of 10 minutes of consultation and treatment with a spray bottle, he billed $575. This was limited by my insurance company contract to $385....but being on a high deductible plan, I had to pay this out of pocket. Even assuming some operational overhead, support staff, etc... this is a pretty high rate.
    - David H.
  • A
    Lone Star Dermatology
    When I called to book the appointment the person who took the call was pleasant and efficient. I had to wait about 3 weeks for the next available appointment but I find that is about typical for any sort of medical specialist that you don't have a current working relationship with. I was directed to fill out the paperwork that was available online (I always appreciate a doctor's office who does this - I HATE doing paperwork in the office - I'd much rather fill it out at my leisure and bring it in). Another nice thing was that I wasn't grilled about the reason for the appointment. I know sometimes for my regular GP you have to give a long detailed reason why you want to be seen - and I just prefer not having to tell an office worker about my medical issues - the doctor - fine, the nurse -fine, the receptionist - really? At Lone Star it was just - you want an appointment ? Great - how about November XXX at YYY time.

    Check in on the day of the appointment went smoothly. I think I waited for about 2 minutes in the waiting room and was led back to the exam room. The nurse was friendly and took down my concerns. I waited for the PA who took about 5 minutes to arrive in the room. She was friendly and professional and very thorough in the exam. She decided to biopsy one thing and that procedure was very quick and efficient and clearly she's done a lot of them - it was over so very quickly and professionally.

    She spent time asking about family history, and any concerns I had with my skin. All in all it was a pleasant experience (as pleasant as any experience can be when you are wearing a paper gown and getting a biopsy that is! lol).

    Check out was fine - and they were able to schedule another appointment right there on the spot which is nice- some doctors make you call back to get an appointment.

    Overall a great experience and great first impression. I'll be going back - it was worth the drive over from Round Rock to get to this place in Cedar Park. Also I would point out that at no time was there ever any attempt to upsell any other "facial" services - I could see from some of their literature that they offered such services (microdermabrasia, etc.) but they never mentioned it. I had the feeling that if I asked I would be provided with all the info I needed - but there was no "selling" going on. I really appreciate that - I know it is a tough economy but I really dislike it when a medical professional tries to upsell services you don't need or orders tests you don't need. Nothing like that happened here and I think that is a really good thing.
    - Karen G.
  • A
    Lone Star Dermatology
    I took my 86-yr-old dad to Dr. Chad Hartman for an initial appointment to have a leision his face biopsied for cancer. The leision was cancerous, but since my dad was on various blood thinners, including coumadin, Dr. Hartman worked with us for 4 weeks to get my dad to the point where it was safe to remove the cancer. He even stayed late one Friday evening (after the initial appointment) for an unscheduled appointment because my dad was bleeding heavily at the site of the biopsy to treat it and stop the bleeding. At that time, he even treated and dressed a wound on my dad's ear that he wasn't initially treating. Dr. Hartman could have told us to go to the emergency room that day since it wasn't a scheduled appointment and was after 4:00pm on a Friday afternoon, instead of staying late to treat my dad himself. Several weeks later, Dr. Hartman removed the cancerous leison.
    - Patrick & Nancy V.
  • A
    Lone Star Dermatology
    It was easy to get an appointment--not the terribly long wait many experience when trying to see a dermatologist--and I waited less than 5 minutes in the lobby. The doctor came into the exam room within 5 minutes and I was on my way home within 20 minutes of arriving.
    - Tony & Jeanette C.
  • B
    Honeycutt, Dr. Lori
    We did some follow ups with her, we used a type of cream then followed up to make sure it was working correctly. We didn't have to wait a long time so that was something that we liked. The appointments when we scheduled them were pretty much on time. The thing we didn't like was that she didn't have a great bedside manner. She was very professional, but not real good at telling you the information in the right way. She was very straight forward. Instead of saying she had some bad news and then explaining what will need to happen she might just tell you she looked at it and needs to cut off your leg now. It was nothing bad, just her personality. We don't go to her anymore but mainly because we moved away.
    - sheryle m.
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Dermatologists in Cedar Park

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