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Drain Cleaning reviews in Cedar Hill

  • A
    After speaking with Joe at Roto-Rooter, he advised me how I could possibly handle my clog problem myself. I took his advice and was able to get the issue resolved on my own. Really appreciated his willingness to help, including where I could purchase the part I needed. I have worked with these folks in the past and have always experienced first rate, professional service.
    - J A.
  • C
    I'm trying to be fair in my review. They were very responsive and showed up on time.
    They charge $49 to come out and give you a quote, you pay this regardless, it was
    not applied to work performed. Others offer this for free to Angie's List customers (hint).
    To run a small auger through the toilet brought the total to $161, but it failed.
    If ti worked, it would have been more, so it was nice they dropped the price.
    It would have been $275 if it had worked, which I think is high for a 10 minute job.
    Next they quoted an additional $403 to remove the toilet, run a power auger and
    replace the toilet. I thought this was a bit outlandish. I know plumbers have a reputation
    of being like brain surgeons, they charge you based on how badly you need it.
    In this case, he was already here and had already changed us $161 so now we are
    getting to $565 for a clogged toilet, maybe an hour work max.
    I called the office later to complain. They were very nice and the office manager called
    and the service manager called the next day. While they defended their pricing, they
    were professional and courteous. In the future I will be leery of providers who charge me
    just to give an estimate. I believe it creates an incentive to buy at inflated prices since
    you've already committed money to them. They also would not quote me any price
    estimates over the phone, this is a red flag. Others quoted a range, like $150 to $250,
    but needed to see it to provide an exact quote, which I think is reasonable.
    I have no complaints with the quality of their work or responsiveness, so I would recommend
    them on that front. They may not be the cheapest but I'm sure they can get the job done.
    Note: I found someone else to successfully perform the service for $205 with a free home call and estimate.
    - Robert B.
  • A
    Called in to Dial One Johnson, explained the history and problem. Explained that I had bought the Angie's List coupon, but that my printer was having issues. The office representitive was very personable with excellent customer service skills. She explained how to manage not having a paper copy, and was able to schedule the next day as the second appointment, 9:30 to 10:00 AM, with a call about 15minutes ahead of arrival. Mr. Brian Hill was on time and explained his approach to the problem, and got right to work. He came to me several times during his visit, explaining the progress of his work. The drain was cleared. No fault was found iin the line.There was concern about a possible blockage further in the line under the street. This would require the City of Cedar Hill to survey the line.  Mr. Hill was very knowledgeable about how to communicate effectively with municipal services. He gave me his personal cell number in case I needed help or clarification to Municipal Services. I left a message with the City. Thanks to Mr. Hill's careful tutoring, the line was examined and cleared the next day by the city.  Mr. Hill was  outstanding in customer service, and I will use no other plumber now.
    - Connie C.
  • A
    Called Thursday about clogged sewer line, said they'd be out next day. They called 45 minutes before arrival.
    Got right to work and within 1 hour they  had cleaned all sewer lines, even having to climb onto roof to clean out
    a vent pipe that was clogged. Always put on plastic booties when in the house.  Really pleased with the work
    and price.
    - Paul S.
  • A
    I called and asked for quick service since the sewer was backing up in my home.and they responded in about an hour.  They called and kept me informed of the estimated time of arrival, which was reassuring.
    The technician attempted to clean the drain and informed me that there was a clog in the city owned sewer. 
    The tech was polite, professional and efficient.  The staff who handled the phones kept me informed and clearly stated the charges for services.
    I would highly recommend this company to anyone, and would call them again if I was in need of their services.
    - D M.
  • B
    They did a good job and everything is clean. The pricing seemed reasonable and they are okay; I would not do cartwheels but they are good. I have no real complaints and they were prompt and responsive. I will use them again in the future.
    - DeWitt K.
  • A
    Everything went fantastic!!! Larry gave me a 2 hour window between 8-10 am, and I received a call around 8:45 am to let me know he would arrive in about 15 minutes. He put bags over his shoes as soon as he got inside. He cleaned up behind himself, and did not leave anything behind. The work was done in a timely fashion. We know have a plumber that we are satisfied with, and one that we will recommend to our family and friends. I will use Alpha Omega Plumbing Company for all future plumbing issues, and I highly suggest you to call Larry for your plumbing needs,
    - Charlie P.
  • A
    I had spoken with Lew when he was out for an electrical problem about a month previously. I had asked about the problems and cost to remove the installed instant hot water system that did not function correctly. He explained the problems with such a system and provided a quote for the work.
    - david k.
  • A
    Great job, explained everything.
    - Letisha G.
  • A
    Amazing!!! I am so happy with their work.
    - Rhonda L.
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Drain Cleaning Companies in Cedar Hill

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