Dial One Johnson Plumbing, Cooling, and Heating

A 366 Reviews

Founded 1965 • Angie's List since February 2009

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Licensing

No License Required for Trade
Insured
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Hours

Sunday
Open All Day
Monday
Open All Day
Tuesday
Open All Day
Wednesday
Open All Day
Thursday
Open All Day
Friday
Open All Day
Saturday
Open All Day

Company Contact

158 Hood St

Cedar Hill, TX 75104

Description

At Dial One Johnson Plumbing Cooling & Heating, customers will find a team of highly skilled HVAC and plumbing technicians serving Cedar Hill, Dallas, and beyond. No matter what sort of service you may require, their experts have the knowledge and experience necessary to handle it – after all, they have been in the industry since 1965. They handle the installation, repair, and maintenance of HVAC systems such as air conditioning, heating, indoor air quality, and heat pumps, as well as plumbing systems like toilets, garbage disposals, piping, gas lines, sump pumps, water heaters, and drains. When you need a team you can trust to offer top-quality workmanship alongside courteous, professional customer service, Dial One Johnson Plumbing Cooling & Heating is here to help you, 24/7. Call today to begin!...

Verified Reviews

366 Total Reviews
Reviews by Rating
A Rated
267
B Rated
43
C Rated
21
D Rated
16
F Rated
19
Read reviews by category
plumber (356)water heater repair and installation (59)drain cleaning (54)sewer cleaning (21)drain pipe installation (7)gas leak repair (3)appliance repair (3)hvac repair (2)
Showing 1-10 of 366 reviews
A

RATED

05/19/2020

Plumber was very professional and courteous. Fixed the pipe. I would recommend. Thank you, Mr. Curley.

DESCRIPTION OF WORK
Repair faucet pipe

CATEGORY plumbing

COST $620

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 05/19/2020

C

RATED

03/04/2020

Did not guarantee the work. I had to call another plumber that ACTUALLY got under the house and FOUND the problem.

DESCRIPTION OF WORK
Needed toilet and drains unclogged and the problem of the clog to be found. Paid 283.00 for service call and services. I was pleased until less than 48 hours the clog was back! Was told there was NO GUARANTEE and if I wanted, they could offer financing to take care of the 12,000-20,000.00 repair the technician suggested before unclogging my toilets!

CATEGORY plumbing

COST $283

SERVICES PERFORMED? Yes

WORK COMPLETED ON 02/21/2020

A

RATED

12/30/2019

Awoke to frigid water on a winter day, and my pilot light refused to reignite after several attempts. Called for an appointment at 8:30 and was able to get someone same-day. Don came at 2:30 and advised that thermostat unit needed replacing. Got us back online by sunset.

DESCRIPTION OF WORK
Repair Water Heater

CATEGORY plumbing,water heater repair

COST $550

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 12/27/2019

SERVICE PROVIDER RESPONSE

Thank you [Member Name Removed] for such an excellent review of your services. I am so thrilled that Don was able to get you taken care of so quickly and efficiently. Call Dial One Johnson if you have any plumbing, cooling or heating issues in the future! Thank You, Debra Clark Dial One
A

RATED

08/31/2019

The tech came out to look at myvair conditioner it wasn't blowing cool air at all he didnt see anything wrong with it. He said ir may of over heated outside since it was do hot and I may end up needing a new unit lowest cost $9000 before summer is over he couldn't say how long it would last. 30 minutes after he left it went out again. The company sent the tech back out he said my motor went our I ...

DESCRIPTION OF WORK
Air conditioner looked at

CATEGORY heating & air conditioning/hvac,plumbing

COST $500

SERVICES PERFORMED? Yes

WORK COMPLETED ON 08/14/2019

SERVICE PROVIDER RESPONSE

[Member Name Removed], Thank you so much for your feedback. I am so glad we could get a technician back out there after the unit stopped working again and that we were able to give you a solution other than replacing the unit. We know HVAC repairs/replacements can be expensive and usually come at the most inopportune times, and we understand wanting and needing all options up front. We do hope tha...
F

RATED

08/21/2019

Worst experience ever. Gentlemen came out just look at the issue did not take nothing apart and quoted me for $1000 to fix a leaky faucet. Then he called the parts store and while on speaker the part that he needed to replace was only 8 dollars! Sooo 992.00 for labor . 5 minutes out of his day and it cost me $48. what a rip off!!!!!!! NEVER AGAIN AND WOULD NOT RECOMMEND!!!!!!

DESCRIPTION OF WORK
A simple Tub faucet leak...

CATEGORY plumbing

COST $48

SERVICES PERFORMED? Yes

SERVICE PROVIDER RESPONSE

[Member Name Removed], First I want to say thank you for your feedback, it has all been forwarded onto our General Manager for review so that we can continue to grow and be the best that we can be. Although we are well known for our excellent customer service, we are all human and we are sorry that you did not get to experience that from us. When we spoke yesterday I did go ahead and refund your S...
A

RATED

06/28/2019

Work completed quickly & efficiently. Too pictures before & after work. Explained everything to me. Charges were reasonable.

DESCRIPTION OF WORK
Leaking pipe connected to washing machine

CATEGORY plumbing

COST $350

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/13/2019

SERVICE PROVIDER RESPONSE

We're all about thoroughly explaining everything to our clients. We want you to be well-informed of what we're doing and what all the best solutions are. Thank you so much for your great review. Whenever you need us again, please get in touch!
A

RATED

04/03/2019

It was great. Everyone was professional. It was a very good company. I highly recommend them.

DESCRIPTION OF WORK
HDB installation two units.

CATEGORY heating & air conditioning/hvac

COST $18,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 02/28/2019

SERVICE PROVIDER RESPONSE

I am so thrilled that we were able to get you taken care of! We were so excited to open up our Air-Conditioning & Heating side of the company and after reading this review, it really helps us know we are building that side of the company correctly! We are so glad to have you as one of our Advantage Club members! You know who to call when you have any unexpected plumbing, cooling or heating needs a...
A

RATED

03/13/2019

Kerlin is an absolute dream to work with. He was my second plumber for the day. Silly me, I had a different company out and we politely dismissed them before they started any work and called world class pros instead. Upon arrival, Kerlin and Cameron dawned on foot booties and entered to hear my concerns. After showing him the bathroom toilet he said "It shouldn't be doing that, let us get in and t...

DESCRIPTION OF WORK
Toilet repaired, sink stoppage and laundry drain

CATEGORY plumbing,drain cleaning

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 03/12/2019

SERVICE PROVIDER RESPONSE

Thank you so much [Member Name Removed] for leaving us such a wonderful review of our services! We are so thrilled that you loved your experience! Our staff will definitely be happy to read what you wrote! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! So thank you for your kind words and we look forward to seeing you again...
A

RATED

01/13/2019

The company responded promptly and indicated that I was located outside of their service area. I appreciated the prompt response.

DESCRIPTION OF WORK
New Water Heater

CATEGORY plumbing

HIRE AGAIN? Yes

WORK COMPLETED ON 01/13/2019

SERVICE PROVIDER RESPONSE

I am so glad we were able to contact you quickly! Communication is very important to customers requesting service. I hope you were able to find a company in your area to take care of you! Thank you, Debra Goforth Dial One
A

RATED

12/29/2018

I called on Friday to schedule this. Normally, weekends and evenings are for emergencies only; however, as I was a recurring customer, they scheduled Jonathon to come out Saturday morning between 8 am and noon. Jonathon showed up at 8 am and had the valve changed and the stove hooked up and functioning in under an hour. This company is excellent and I highly recommend them for plumbing and gas lin...

DESCRIPTION OF WORK
Change gas line valve so stove could be hooked up

CATEGORY appliance repair,plumbing

COST $331

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 12/29/2018

SERVICE PROVIDER RESPONSE

Thank you so much for such a wonderful review and rating! We understand that when doing upgrades to appliances you can encounter parts that fail and I am thrilled we were able to take care of you so quickly! I am so happy we could get this fixed so you could enjoy your new stove! Let us know when any plumbing, cooling or heating issues arise and we will get you taken care of! Thanks again, Debra G...

Services Offered

Residential & Light Commercial HVAC. Unit Not Cooling or Heating, Hot and Cold Spots in House, Unit Frozen. Residential & Commercial Repair Plumbing, Commode Repair, Fixture Repair, Stoppages, Water Heaters, Slab Leaks, Water Leaks, Gas Leaks, Repair Sewer Mains, Re-Piping, Leak Detection, Drain Cleaning, Jetting Services, Disposals, & Ice Makers.

Services Not Offered

Pool Line Repair, Sprinkler System Repair & New Construction.

General Information
Free Estimates
No
Payment Options
Visa, MasterCard, American Express, Discover, Check, Financing
Senior Discount
5%
Emergency Service
Yes
Warranties
No