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Wallpaper Installation reviews in Bee Cave

Real People ~ Real Reviews ~ Real Results

  • I worked with Randall on this project.  He was extremely professional and knowledgeable about the product.  From the initial visit/assessment to the final install, Randall was prompt and kept to schedule.  He followed through on all his commitments making this is a very positive experience.  Prior to installing the paper, Randall made sure I understood what to expect and even called my attention to some potential issues that I was not aware of.  He was extremely detailed in his work, very professional, and competitive in pricing.  I would highly recommend him to others who would like a professional finish to their wall papering installs.
    - Victor C.
  • Jim did a beautiful job on the wallpaper. He was very conscientious about matching seams and preparing the wall first. My master bath is now finished! Jim was very good about keeping in touch as he worked me into his schedule. He charged what he had bid and was here no longer than he had predicted. He was very personable and did a terrific job. We would recommend him to anyone.
    - William R.
  • Would not hire again.  They pretty much sub everything out except simple carpentry and paint.  It is fine that they sub everything out but, in the end I think it made the entire remodel process much more difficult.  I would say their process is the opposite of "turn-key".  
    When it came time to shop for shower fixtures they offered no help, direction, or contractor pricing.  This was our first major remodel project, so it took us a while to learn about shower fixtures and figure out what we wanted.  This learning curve caused a several month delay in the project which was very frustrating because when I hired them I was expecting a contractor that knew a lot about remodeling for guidance and expertise.  To make matters worse, in some cases, they did mark up what the subs charge, so you could end up paying a premium for services and parts.  In one instance I learned Brian quoted me more than retail price for shower glass.  I ended up having to hire someone myself to install the shower glass and counter tops.
    Workers were very sloppy.  One of their guys used my toilet as step ladder to adjust a light fixture and broke the seat.  They threw away brackets for my blinds during demolition so I had to buy new blinds when they were done.  They used the wrong paint color in my closet.  They were not very tidy.  I had to call them in the end to come and haul away all of their trash.  
    A lot of their subs were just as sloppy.  Their electrician, Grahm, broke my entry door to the attic by closing it too hard.  He also forgot to install a switch plate.  Their plumber, CJ Solis, didn't hook up my sink drain levers correctly, the sink p-trap he installed leaked, and his original installation of my shower mixing valve didn't dispense any hot water.
    I did have several warranty problems.  I had leaking sink drain and cracked tile grout in shower one day after install.  The tile guy, Alex, had to completely regrout the floor because he used expired grout from ProSource which was the consistency of saw dust when it cured.  In most cases I had to call the subs or suppliers directly myself to get things done.  I never did see either Brian or Ed in person unless they were picking up a check.
    - Chris W.
  • David came out months ago to assess the job and give a quote.  He was recommended by the builder's designer.  At the time, the house did not have drywall, but the designer explained how the wall would include stone, a wood beam, with wallpaper starting at 15 feet and going up 15 more (approx.). Scheduling was difficult.  We finally had a date for Sept. 17.  The week before, we were told the job he was on was going longer, so he would start on the 18th.  We were to have scaffolding at the house and ready.  We were told that he would have floor padding in which to put the scaffolding on.  He was set to arrive at 9 a.m. and showed up at 10:05.  It had been raining. Our yard is dirt right now and so I asked him to take of his shoes. He rolled his eyes and walked in the house.  He looked in the living room and asked why the scaffolding was not set up. The scaffolding takes less that 30 minutes to put together and we were told he would have prep work, so the scaffolding should be put together once he showed up with floor pads/protectors. He did not have the floor pads.  He scoffed at me stating that he has to prep with the scaffolding and can't do the job.
    I, in turn, got frustrated and started griping about him being late, delaying the job a day, and not coming with supplies.  We began arguing.  I told him we apparently have some miscommunication issues and wanted to start over.  He walked out.  The designer called him and he returned with floor protection. Meanwhile, he had hired an assistant, Eric, to help him. Eric showed up not knowing what had happened and stated he would be happy to do the job.  After assessing, Eric said he couldn't because the wall was too high. David returned, they went to lunch (1.5 hours), came back and "assessed".  I had an appointment, so I returned and neither of them were at the house.  I was told they would start Friday "first thing" and finish the bedroom and powder bath, but would have to figure out how to do the high wall.
    David finished only half the bedroom wall on Friday. Eric walked in and out of the house, talked to someone on the phone about what glue he should use for the powder bath.  Troubled our painter to move scaffolding so that he could have an extra two feet by his prep table. Asked me to move a table, box, and side table so he could have appropriate workspace, and only put wall prep on the wall.  
    Saturday, Eric was to show up at 9 and David at 1:30.  Eric showed up at 11:25.  Walked around.  Talked on the phone. Went back and forth to his car.  Around 3-3:30, my husband told David that the community does not allow workers to be in past 4 p.m., but we could find a way to work around that.  David said he'd be finished.  Eric only had the ceiling completed.  The room is only about 5 ft x 5 ft.  My husband had texted the designer and stated that this guy is "worthless".  The designer sent the text to David and David showed Eric.  Eric threatened my husband for "threatening his reputation"and said he was leaving.  My husband said he wasn't threatening, he was complaining that in 3 days, he only competed a small ceiling.
    While David only worked 5-6 hours total in three days, we at least had the bedroom finished.  Not happy, just relieved.  The quality is mediocre.  He wallpapered over nail pops, instead of prepping the wall properly.  David left.  Meanwhile. Eric became belligerent and said he would "come after" my husband for threatening his reputation.  He also said another guy had to pay him $25,000 to keep him (Eric) from coming after him (the other guy).  My husband told him to get the F out of the house.  He had earlier told me to stay in the back with the door close because of the first time Eric threatened him.  Eric to about 1 1/2 hours to pack up his stuff (that should've taken 15 min if I did it).  He took his stuff out to his car and circled his car, opened the door, but his hat in, then took his hat out, put in on. Walked around the car and did the same thing.  Went to his trunk looked in it and continued this odd behavior for 20 minutes or so.  
    David never came out to the house after his initial assessment (while the house was in framing) and prior to the first day he was supposed to start.  He stated that he didn't realize how difficult it would be to do the high wall. It also has two niches.  He should have come out to determine exactly what he needed and what to expect.  Now our walls are not covered in the living room or bathroom.  The bank will not allow us to close because of these unfinished walls.  We have remodeled another home  (this is a new build) and have hired many contractors and service companies.  We have never encountered such unprofessionalism and scary circumstances.
    - Tina C.
  • unknown
    - William M.
  • unknown
    - Harvey W.
  • Difficult in that construction was still in process. I've had this wallpaper hung before. This company did an excellent job. Very pleased.
    - victoria w.
  • See above.
    - Dean Y.
  • On time, on budget, superb quality, highly responsive, and provided excellent guidance. What more can one say?
    - JEFFREY L.
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Wallpaper Hangers in Bee Cave

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