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Find Top-Rated Bee Cave Drain Cleaning Companies

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Drain Cleaning reviews in Bee Cave

Real People ~ Real Reviews ~ Real Results

  • The technician said that it would be 353.00 to diagnose and repair. We were thinking that he might have to get into the wall to replace the pipe or a pressure valve. It took him 30 minutes. He replaced a washer and left a note on the invoice that a bolt was missing and it had been missing when he arrived. We inquire about the costly bill and the small amount of time require to attach a washer. When I went to pay the bill the evening of the repair the company sent a text threatening to send the bill to collections. They gave us a 60 dollar Angies List cupon so that the bill was only 293. They said there was no fee for coming out so the charge for a washer and 30-45 minutes of work was 293.00 which seems like a gouged price. We are very disappointed with the companies ethics and will report this to the Texas State Board of Plumbing Examiners.
    - Andrew T.
  • They are always on time, knowledgeable, and do a thorough job. Once, when the motherboard of one of our tankless water heaters died, their technician spent an hour on the phone with the manufacturer figuring out what was wrong in the way both units were set up. They saved the second motherboard before it failed by setting both up properly! Now I use Excalibur to service our two houses that we rent out. They recently installed a garbage disposal in one.
    - Barbara C.
  • They came out to a rental property in the Texas Hill Country in the evening on Thanksgiving. We needed emergency plumbing work done and they could not have been nicer. Eric and Gabriel could not have been nicer or more professional. They were our heroes and now we will always use them. THANK YOU!
    - elizabeth b.
  • Called for assistance as I assumed they would have the "flexible grabber tool" and flexible camera to see what they were doing. This is what should have happened. The plumber was friendly and said no, we don't have tools like that and proceeded to inform me that he would have to break tile and go into the wall and rip out the plumbing or entire bathtub to repair. I was shocked and considered my options. I thanked him for his time and told him I would be in touch. I felt at that point I would try what I believed it would take to repair so I went to Lowe's over the weekend spend 8 dollars on the flexible grab tool and just got drain stopper removed from behind the wall in 5 minutes without breaking a **** thing. This would be a F rating but i am giving the gentlemen the benefit of the doubt he wasn't trying to pull one over on me and it was just inexperience (I had none btw...). Because of this experience I will be unable to refer or call back to this establishment, it's a shame that the stereotype of certain trades turns out to be the actual experience some have. Just glad this wasn't an emergency and I had time to do my own research and work.
    - neil b.
  • Repaired the drain quickly but damaged the finish on the faucet during the repair. Showed up without the proper tools and ended up using a slip joint channel lock plier on a nice polished brass faucet. Left deep gouges and scratches on the faucet skirt and handle. When I asked about using a strap wrench they said they lost it. They finally left to get one which allowed them to complete the job, but the damage was done. I'm now out an additional $140 to replace the faucet skirt and handle.
    - Larry A.
  • The appointment scheduler was the delightful Sarah.  She was friendly, professional and had it all right!  Roger (the technician) arrived on time, diagnosed quickly.  We took his recommendation of installing a new faucet so he came back promptly on Friday and had it running in an hour.  Very, very impressed with every interaction and every person.  These folks know customer service.
    - Margaret N.
  • It was great!  They came right as scheduled and got right to work.  They diagnosed the problem and checked for any other issues.  They found some that had occurred due to a recent roof replacement and handled those as well.  We are so thankful that we used them and will definitely use them in the future.  I appreciate their professionalism and attention to handling the whole situation.  Great experience!
    - Bethany C.
  • Thomas arrived early and got right to work. He flushed the water heater and provided whole house inspection as part of earlier service purchase. He identified three hose bibs in need of repair - two washer hook ups were leaking and one outside bib backflow preventer was defective. He also fixed a very tough kitchen drain blockage left by my tenants. Great job overall.
    - George O.
  • A previous company had scoped and unclogged the line but given a repair price so outrageously high that I had to see if another plumber could do the work for a more reasonable price and within a reasonable amount of time.  Plumb Masters was able to get someone out to give me an estimate the next day and was able to schedule the work to be completed immediately following the bid.  Plumb Masters gave a much smaller window for arrival of both the estimator and the plumber than most companies (between noon and 4 for the estimate and between 8am and 10am for the repair) and also called with plenty of notice (more than 30 minutes) when they were on their way out each time.  Thank you, Plumb Masters!
    - James K.
  • Splendidly! 
    Using a camera, Alvin Santoy of Cooper's Plumbing, quickly eliminated the toilet as the cause of the blockage.  Then he used a snake with the appropriate attachment to locate and remove a clump of roots which cleared the blockage.  He replaced the toilet and cleaned the area thoroughly.  He was prompt and courteous. He worked fast and efficiently and with good humor.
    We highly recommend Alvin and Cooper's Plumbing to address any plumbing needs, and we will call him first in the future.
    The Kennedys
    - Kay K.
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Drain Cleaning Companies in Bee Cave

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