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Cabinet Refacing reviews in Bee Cave

  • A
    I can't say enough nice things about Dan and his entire team.  He arrived on time and was very thorough when accessing the job. He is a great communicator and covered all the bases.   I had a tight deadline and he completed the job on time and on budget!  Extra items that I added during the remodel were very reasonable!  AMAZING!!  If you want an honest, dependable contractor, then Dan is your man!!! 

    I would recommend Dan and his team to anyone and will use him again if I have the opportunity.
    - melanie f.
  • D
    Summary
    At no point did  anyone, aside from the project manager, have a firm grasp on what my project entailed.  The office staff does not acknowledge problems, but instead minimizes them, which can be irritating.  For example, after multiple failures to complete a project it is perhaps not a good idea to tell a client "good news, only two more issues to go." 
    Unless you live next door to SHI don't count on the office staff when they tell you the crew will be there at 8:00 am, just go ahead with your plans for the morning.  I found it helpful to simply ask the crew to give me a call when they were knew what time they would be there.  They were great about that and very accurate.
    Do expect the office to call right before the end of business to ask if you can be free the next day.  This is difficult if you have clients of your own.  Do expect them to call you at the end of business to tell you they can't be there the next day as scheduled.  This is also difficult when you have clients of your own.  Clients get justifiably irritated when you try to move them back onto your calendar. 
    Don't expect all the necessary people to be present for your project.  In fact, they may not even be aware a person is a necessary party. 

    Prior to project:

    I contacted SHI in late August 2012 through Angie's List.  An appointment was set up for September 17, 2012 at 1:30.  Mickey arrived on time at my home.  We went over what I wanted done.  He gave me a verbal estimate that landed in the middle of two I had received from other companies.  We decided to go with SHI due predominantly to the reviews on Angie's List.  And, I also liked the idea of there being a project manager that was assigned to your job.  Mickey was getting married that weekend and was unavailable to get a written estimate to me, but Emily (one of the owners) put one together and I received that on October 1, 2012.  I accepted the estimate and a meeting was set for October 10, 2012 to go over the contract with Mickey at my home. 
    At the October 10, 2012 meeting Mickey explained they were busy and that mid-December would be the time frame for my job.  I signed the contract and gave Mickey the down payment.
    A meeting was set up with the designer/project manager for October 24, 2012.  Chad arrive on time. I had an actual photo of the built-ins I wanted made, so the meeting didn't take long.  The empty alcoves were very deep and I didn't want the built-ins pushed all the way back, so if anything took time it was deciding how deep I wanted the cabinets to be placed in the alcoves.  We discussed the need for electrical work for the puck lighting in the cabinet tops and that outlets would need to be pulled forward into the lower portion of the cabinets.
    I gave Chad a sample of the paint color I wanted the cabinets to be. The sample was in a small unmarked can and was given to me for touch ups by the company that made our shutters the year prior.  When I opened the can, there was a little rust around the ring but the paint color looked fine.  I asked if he thought that was okay, (I had a whole gallon that had been color matched to the sample about 2 months prior to our meeting and would have happily opened that) Chad thought it was fine and quite frankly, so did I. 
    Chad asked me to email the photo of the cabinets to him and I did so before he left.  I was told I should receive a drawing of the cabinets in about two weeks for approval. I emailed a couple of times starting around November 17, 2012, because I had not received the drawing and had no idea how long it took to build these things.  I wanted to make sure we would on target for a mid Dec. install.  I received the drawing on December 3, 2012. 
    The project:
    In general the project took too long.  The end of August to mid May for two built ins and kitchen floor removal/wood install is too long. The narrative below will explain why, at least with regard to the first phase.  After that, I had to put off the floors off for a bit due to my work schedule.  Additional delays were due to the floors not being installed properly.
    We were scheduled for installation right before the holidays.  The morning of installation someone from the office called to inform me they would be there by 10:00am.  I asked how long they estimated for installation.  She read through some notes and said 2 to 3 hrs.  I noticed she had not accounted for the time for the electrician to do the necessary wiring prior to the built ins being installed and she said "oh, yeah the electrician."  10:00 am comes and goes.  I call and am assured they will be there soon, unless I would prefer they come after lunch time.  I let her know I preferred they get here as soon as possible.  Around 12:30pm an electrician shows up.  He has no idea what he is supposed to be doing and was pulled off another job to come to my house.  He calls the office for information.  He says he has to run to Home Depot to buy the 2 puck lights.  I told him he would need four, two in each alcove.  He said the office said 2 total.  I pull out the contract and show him the description of work.  He is clearly annoyed with the office and heads off to home depot.  He does the wiring and deals with the outlets to be pulled forward into the lower portion of the cabinets.
    2:30 the crew arrives.  They pull the built-ins into the house, and they are the wrong color.  One of the crew tried to convince me it was just the lighting.  Back they go.  There was much debate about who was to blame for the color not being right.  In any event, they have changed their policy and when a wet sample is provided, a dry sample must be provided as well, so hopefully that will not happen again.  I agreed to pay for the actual cost of the paint for the second painting.  I regret that now in light of future events.
    2nd try: After the holidays:  One guy, Charles, shows up.  These units are huge.  I watched as he nearly went into cardiac arrest getting them inside. The color is perfect.  But the arch in the top of one has popped away from the rest of the unit and upon inspecting the bottom of the units I notice the recessed kick plates which were part of the design are missing.  The backs of the units were basically two pieces of plywood and wobbled about.  I had assumed at the last failed install that the carpenter would be doing something to support the back on site, but wary, I decided to clear this up as well.  He said he wasn't told to do anything.  He and I sat down and went over everything.  He called the office and sent photos of the issue with the arch.  He also told them the repairs would need to be made at SHI and he would need an electrician for the installation anyway. They apparently disagreed until it became obvious they thought the units would be pushed all the way back into the alcove's back wall for support and all that would be needed was a hole to reach the outlets.  (This was made more amusing to me as I looked at the outlets dangling from my wall from the first attempt at installation where they had been pulled forward for placement in the units.)  I now wanted to scream.
    Dale, the electrician shows up.  I told him I didn't know why they had him rush over as the units had to go back.  He informs me they told him to "hightail it over here." I called the office and was informed they were trying to decide what to do, but Emily was in a meeting.  I knew they had to go back and wasn't willing to give up an afternoon worth of work when I knew they had to go back.  So, back the units went. I was informed by Emily the reason for the misunderstanding was due to her trying to cover others and rush my project for the holidays.  I met with them in September, it was now January. And, really the bottom line is that the written job description spelled out the project. 
    Third attempt:  Everyone necessary shows up!  The units have all the correct parts and the backs have been properly supported.  Plenty of people who have come to my home have commented on how nice they look and ask if I would recommend the business that made them.  No.
    I will spare you the details of the floor demolition and wood installation.  Suffice to say the same poor communication continued.  There are gaps between the wood planks here and there, and a couple of planks are not level with the others.  One pops up almost 1/8 of an inch towards one end and is starting to rise up on the other end.   There was another board they they managed to secure down, but could not fix this without ripping up a large portion of the floor.  I really just did not want to go through it anymore.  I was also supposed to have new quarter round as well, but it became clear that no one was aware of that and quite frankly, I didn't bring it up because I didn't want to delay this being over.  Like another reviewer they took 500.00 off the cost.  They also gave me a gift card to a local restaurant--which wouldn't you know--had no cash loaded onto it.  Was I surprised?  Not one bit.   
    The actual crews were polite and some are quite good at what they do.  I know some of the guys I had are now gone.  The electrician, Dale, and Charles, the carpenter are no longer there and they were among the best I dealt with.  Chad is great. I do wish he had been able to actually be my project manager as was promised, but he is spread way too thin.  I basically had Emily handling things, and well, you know how that went.  Chad was there for the initial meeting and later came in as things went south.  That is not what I contracted for.  I apologize for the length of this review.  All I can say in my defense is that I could go on for another page or so, mainly regarding my infuriating experience with the office staff, but again, I will spare you.  If there are any misspellings or grammatical errors, I apologize but I will not be proof reading this as I lack the will to spend one more moment on this project.

    - sarah c.
  • C
    They were in my house for two months. They have a new owner and they weren't very good. It wasn't an "A" by any means, so for them to say that they've had an "A" rating since 2000 and whatever is not accurate. A lot of the reviews will say that too. We stayed within price and it wasn't like they overcharged me, so that wasn't bad. It was their quality. They completely messed up my wood floors, so they have to be redone. They made various mistakes and I thank god I stayed home because I was able to catch it. They took a lot longer. He tried working with me, but they're not very competent or organized, so some things were good and other things were not. I didn't get the right size styled doors. They started painting my kitchen the wrong color and delivered the wrong tile for the backsplash. They were quite incompetent. It was just lack of organization which was the major thing. If you're doing this type of project and you're somebody who works that depends on letting these people in your house to take care of the job there would've been three major mistakes if I wasn't home. They have some good workers there, but the lack of organization could cost thousands of dollars to someone. They have the quality of workers there, but too many jobs at once and that's where the confusion begins. They initially showed up on time and the guy who did the pricing was very nice. One crew unfortunately ruined it for many. It's to the point where you know if you let them come back to fix the sink they're not competent of it and would create a bigger next. They left and there are scratches everywhere on my wood floors. They tried to fix it, but they made it worse and put the wrong finish on it. At the end they finally told me that they could give me a $500 credit, but they made it very clear that they were doing me a huge favor. It was just a $500 credit which was nothing because the floors will cost about $3000. They just said they weren't responsible in part of the contract. The guys who did the granite did a good job. The guys who came out to fix the mistakes of the painters did a good job, so you can tell a couple of the guys know what they're doing. It was their scheduling of when to bring a plumber or an electrician and this and that because they're not organized, so it was just not very good overall. They have potential and I can see why they were an "A", but the new owners are not carrying that at all.
    - Sylvia E.
  • B
    Technician cancelled morning of original date and rescheduled for one week later. I never got A call from the company to reschedule or apologize for cancellation. Technician was very meticulous and slow in hanging and mounting the pulls and the spice rack, therefore, the price per hour became very expensive.
    - Lou Ann D.
  • A
    From the first contact with Scott by email to the day of the appt where they were exactly on time and them completing the areas they exceeded my expectations. Excellent work all the way around.
    - Samantha S.
  • A
    We met Juan Sanchez almost sixteen years ago when building our home, at that time he did most of the painting. Back then we were very happy with his excellent workman ship. Unfortunately over a period of many years, we lost contact. When sorting out old paperwork, we found his old business card and unbelievably, the telephone number was still working. We called and made an appointment with him.
    Juan was very much on time and polite as we remembered him. While investigating the kitchen and his old workman ship, Juan informed us, that the inside of the cabinets were still in good condition,but  repainting of all cabinet doors and front frames were necessary. Afterwards Juan evaluated the Computer desk top which needed sanding and painting. Two days later we received his bid by email and agreed with his offer and set a date.
    The following week Juan and his crew arrived on time.
    Our white kitchen has a cooking/wine refrigeration isle with many drawers besides cabinets surrounding it.
    1.Day: They removed items from the top of the cabinets, as well as some hanging items and clearing  the top of the isle cabinet. Afterwards they taped and sealed, using lots of cellophane/paper to protect everything which did not need any paint. Same happened with the top of the desk.
    2. Day:  The cabinet doors were sanded and damages were repaired.
    3. Day: Spray painting of the cabinet doors started, while everything else was brush painted.
    4. Day: Painting was still going on and it finished same day with cabinet doors standing to dry.
    5. Day: Doors were hung and adjusted, paint protectors removed and everything returned to its original place leaving everything very orderly.
    The kitchen looks wonderful, brand new again, not a single brush streak visible, the Computer desk top looks great as well. 
    Juan and his crew did an excellent job. We are very happy with the result and will use them soon again.
     
    - BEATRICE C.
  • A
    The salesperson was very flexible with scheduling and thoroughly explained various options. The finished product was even better than we expected. The company's website photos do not do them justice. These cabinets are very well made, with sealing and final construction done on site. We love these cabinets and felt that for what you get, they were priced very well.
    - ANDREA & MARK B.
  • A
    Last fall, based on recommendations in "Angie's List", and a personal review of the six page project requirements with potential contractors, we selected H & H Design and Construction.  John Hammett immediately recognized what we were trying to achieve, and made clear recommendations on ways to do so more economically.  He provided a line-by-line estimate based on our specifications.  It gave us a sense of trust and confidence in his personal and professional integrity.  We were given a long list of reliable suppliers to select our preferred materials. 
      Interior structural work was done first.  Permits from the City of Lakeway were required and obtained, with John's help, on a relatively timely basis.  Walls and windows were removed and replaced with arches and new energy efficient windows and sliding glass doors.  Masterbath was gutted, cleaned, and remodeled with new enlarged shower, large soaking tub, new cabinets and closets.  Plumbing was brought up to code, including a new water heater.
      Electrical work included bring the existing systems up to current code and installing outlets and fixtures where we requested.
      We requested a Tuscan/Santa Fe plaster finish for the walls and arches.  The plaster crew gave us several examples to choose from and were very creative in the final finish.  The painters were very professional and neat.
      Existing hardwood floors were resurfaced and new hardwood floors replaced carpeting in three rooms.  Tile was installed in the kitchen, laundry room, front entrance and master bath and shower.  The tile work was beautifully done.
      Kitchen cabinets were refinished and granite counters were installed with new stainless steel sink and new glass cooktop.
      Final installations, touch ups, and adjustments along with our last minute wish lists were accomplished.
    Near the end of the project it was discovered that we would need a new A/C system and John arranged for it at a very reasonable price.  Work was done in one day and repairs to attic stairway shortly there after.
      John continues to check in with us weekly.  We consider him and his son to be special friends as well as contractors.
    - Beth M.
  • A
    Overall, the project went flawless from start to finish.   Yes, I admit that doing without your kitchen and bathrooms for a month is difficult unless you leave on vacation while the work gets done.   However, working folks cannot do that and have to deal with it as my spouse and I did.   Signature managed to make it less difficult than expected by leaving necessary things in place as long as possible.  Even then, those items were replaced in short time.  
    I highly recommend Signature Home Improvements out of Round Rock, Texas, to anyone wanting the best kitchen or bathrooms in the neighborhood.  Mine are now the talk of the town!  The owners are a Ma and Pa local small business and I am happy that I supported their service to our community.
    Note:  I was not asked to write this review by anyone.
    - Wayne M.
  • A
    I was extremely pleased with
    their work in both instances.  Eric and his staff are professional and
    knowledgeable, and create truly beautiful remodeled spaces.  I love the
    design of my new space; my friends and family can't help but comment on it when
    they visit. My kitchen is now sleek and stylish and includes a granite
    breakfast bar with pendant lights set below my counter height windows giving me
    not only a view, but great natural light.  My bathroom is the relaxing spa
    retreat I have always wanted. Eric was a great help figuring out the best way
    to enlarge and configure the space to fit my Jacuzzi tub!  I would
    recommend Austin Kitchen Company to anyone who wants a beautifully designed and
    crafted space.   
    - Sarah H.
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Cabinet Refinishers in Bee Cave

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