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Hardwood Flooring reviews in Bedford

Real People ~ Real Reviews ~ Real Results

  • Clayton is a first class act. Courteous, knowledgeable, and thorough. Clayton supervises the entire process from start to finish. His workers are hand picked and perform the excellence Clayton demands. Fair and honest in pricing and willing to do what ever he can to please the customer in all areas. Highly recommend Clayton and his products. You will not be disappointed.
    - Tom P.
  • If you know someone that provided money to this company and did not get the work done, contact the attorney general and the local police department to file a complaint. This is as close as it gets to insurance fraud. And they are still advertising trying to bring more people in.
    - Tracey S.
  • Company was prompt in giving us a bid and started the job on time. Workers were friendly and knowledgeable. They installed the oak flooring we provided and then sanded the floor. We had already purchased the flooring and had installed in other areas but the upstairs hallway was a little complicated so they did the job for us. We wanted to stain and finish ourselves and they were accommodating to that. We had several things going on that took us out of town so we waited a few weeks to prep the floors. HOWEVER, once we stained the floor, we noticed that there were some uneven dark spots and scratches in the flooring. On close inspection, it looked like that the sanding had put gouges and scratches in the wood. I contacted Mr Knutson and asked if he could do anything about it. Over the next few minutes he told me that we had: stained the floor improperly, used the wrong kind of applicator, used the wrong stain and the wrong polyurethane. He said he had even come out and sanded it himself and he felt it looked fine. He went into a long explanation of how we should have done the staining and prepped the floor. I tried to explain to him we had not done any other sanding, we had applied the stain and prepped like he suggested and had used the polyurethane HE had recommended (initially we had bought a poly not for floors but then changed to his recommendation before we did anything). He did not offer to at least come out and look at the floor and basically told me we did not know how to do the floors properly. It became apparent that he was not willing to at least consider the sanding was not done properly, so we stripped and then sanded it ourselves. As we sanded and removed stain, you could see the gouges and scratches made by the sander. It was not imperfections in the flooring because the gouges went across several adjoining boards. We were able to get the wood floors smooth again and were able to get a nice finish. If Mr Knutson had just taken a little time to at least look at the floors, this review would have been much more positive. I would rate the installation as good and the sanding as very poor.
    - Jeff C.
  • It went great! We are so happy with the work. They finished everything very quickly and Clayton was out there all the time helping his crew. He was very responsive and always got back to us quickly. We did not feel pressured to do anything extra or to add costs to the final bill. We would definitely recommend him and his crew to anyone and we will use him again in the future.
    - Rachel S.
  • GREAT! Jaime was right on time both times - to estimate and then to do the work. Very personable, reasonable & easy going kind of person. His guys were very nice, respectful of home and cleaned up when they were done.
    - Angelo G.
  • Getting ready to list our house and had a couple of small areas of water damaged engineered wood flooring that needed to be repaired. Jamie came out to look at the job, which was by all accounts not a big job, and ended up bringing back his master installer to make certain they could make the water damaged floors right with the amount of wood (which was limited) I had left over from original install. Fernando, the master installer, decided he could make the repairs with the amount of wood we had available. Completed the job in less then 2 days of when I originally contacted Jamie which was outstanding. Only 3 hours to make the repairs. The amount of the completed job was considerably less than what I thought it would be.
    Had another contractor from Angie's List lined up to look at the job and when I called to cancel the appointment he didn't ever remember he was supposed to come by. That contractor did not seem interested on the original call I had with him because it was s mall job.
    I strongly and highly recommend Jamie C and his team to anyone looking to install hardwood floors. It was (and is) clear to me that Jamie is a man of strong integrity. He did the job in a very short time frame and showed up when he said he would. They took great care of us and I will definitely hire Jamie C again. Very reasonably priced and an honest/reputable is hard to find with any contractor however Jamie exceeds expectations in all categories.
    Thank you Jamie and Fernando for doing such a great job in such a timely manner. You are awesome!
    - Tim M.
  • It really didn't look any better and within a few months it was as if he didn't even come out.  I don't recommend at all.  He was a nice guy, but I was hugely disappointed that the floor didn't look any better.
    - Jenny B.
  • Ft. Worth Carpet Co. Inc. installed wood flooring in every room of our house except the baths. From the time we first walked in the door to look for flooring we were impressed. Jon was a very patient person as we brought home samples and tried to select the flooring. We had circumstances that meant they had to install the flooring in all but 2 rooms and come back several weeks later to complete the job. Bobby and Tony did an excellent job of installing the floor. They showed up on time and were always polite and nice while doing anything we asked them to do. They never acted irritated or frustrated. We had a material problem on the last day which was not in any way the carpet company's fault. It occurred?late in the afternoon on a Friday. Within an hour after being informed of the problem Jon had the needed flooring delivered and they completed our floors before leaving. For us, the mark of a quality store is how they handle a problem. Ft. Worth Carpet is a quality store in all respects. We would use them again and highly recommend them.
    - Dianna W.
  • This is my first AL review. We just purchased an older home, and thought that this would be a valuable tool as we go through the process of updates and renovations. The value of the subscription was easily seen after contracting Final Touch Flooring that we found here.
    Details of the work area: 
    Home Built: 1981
    Approximately 2000 sq-ft of carpet/ some tile removal; followed by installation (glue down) of high end engineered hardwood floors
    Large sunken living room was difficult to level (but done exceptionally well by this company)
    Small sun-room ended up having unstable sub-floor in some areas (repaired & replaced where necessary, and floor installationis seamless with the rest of the house)
    Having recently moved from the Houston area to DFW, we were opperating on fairly strict time constraints, and wanted to have the flooring installed prior to the delivery of our household goods. We shopped around and received many comparable quotes. However, the reason why we chose Final Touch Flooring was the detail that Clayton went through when conducting the review of the job prior to quoting. While other companies (all well ranked on Angie's list) were professional, they did not accurately assess the difficulty involved, nor offer any of the inventive solutions that Clayton did. This detail in delivering the quote gave us confidence that this company would provide detailed and thorough results. 
    Unbeknownst to us at the time of purchase, was that some of the carpet had been laid on top of old tile. While it seems simple enough, Clayton was the only rep from any company to lift up some of the old carpet to inspect the job site underneath. Had he not done so, they would not have been as well prepared to complete the job on time and with fewer "surprises". I feel that this would have become a large issue for any other company that failed to properly inspect the area where the work was to be performed, which would have added headaches to an already stressful move.  Additionally, Clayton made recommendations on how to install the baseboards and riser in our sunken living room that gives it a much more finished look, as opposed to other companies' suggestions (or lack thereof). 
    During performance of the work itself, the company had as many as 8 personnel on site working. While Clayton would check in often to ensure all was going according to plan; Josh was the on site leader and there 100% of the time with the rest of the crew, and I have never had any home contractor work as hard as he did. It is apparent that he takes pride in ensuring his work is done right the first time, and directs his crew to do the same.
    As with most any job, there are minor hiccups that occur prior to completion. In our case, being an older home, there were some major leveling issues that came up, but were quickly and professionally done. 
    Overall, we are nothing short of satisfied on how our floors came out, and the overall professionalism of this company's customer service. With this type of work, you get what you paid for, and every dime was well spent in this instance.
    - Blair O.
  • My wife contacted The Floorman who returned our call very promptly.  Mr. Brian Ribdoux came out and provided an estimate for the work which we decided to run with.  We were working with a second contractor to have the rest of our floors floated and then have the concrete stained. Brian and our other contractor worked out a schedule so as not to interfere or cause issues with the others finished product.  After they applied the stain to the floor they came back for the sealer and noticed some imperfections on the floor which they promptly corrected. This set them back one day but I was pleased that they corrected the issue. Conclusion.....This is an A-1 company to do business with.  If I ever need hardwood floor work done again I will definitely contact them for the work.  
    Thank you
    - Mark M.
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Hardwood Floor Installers in Bedford

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