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Storage Unit reviews in Baytown

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  • Driver took over 1.5 hours to unload and position POD. Driver left mats at my house and had to return to get them. Driver was not very friendly. Seemed to be very tired and irritable. Did not provide any paperwork for me to sign confirming receipt of POD or instructions, etc. Driver had no real information about the POD except there it is. Good product and very clever unloading and positioning equipment but the customer service side leaves much to be desired in this instance at least. Driver would not call dispatcher or office for information as well. Strange experience but I Love the POD and am using it well.
    - Quentin E.
  • I contacted Michael two weeks ago. After a few messages, he finally called back and we came up with an agreed price and a time to move an 8' X 22' portable building from Conroe to Baytown. The price seemed fair and he said he would be at the pick up point in Conroe at 8:00AM today. This was last Monday (6/16). I decided to text him last night to confirm, he says that he is still on, but it may not be until mid morning. Would have been nice to know prior to taking the whole day off work!! I go ahead and leave Baytown headed to Conroe at 9:30, thinking he would be calling and on his way soon. I start calling him at 10:00 (mid morning in my mind), no answer and can't leave a message because his mailbox is full. I show up the location I bought the building from (11:00AM) and apologize to him because I have no idea where my hauler is and he will not return phone calls or text messages. I go have lunch and return at noon. Still not having heard anything, we start looking at other options. After finnding someone who will do the job Thursday, I text Michael at 1:00 and tell him to cancel the job and that I am very dissapointed in his unprofessionalism and his claim of dependability is false. I get an immediate response (1:02) telling me he is sorry and that he had to take his son the the doctor this morning. Really???? How about telling me that last night? How about responding to previous text messages and phone calls?? It was very obvious he never really wanted the job and didnt have the decency just to cancel. Now I am out a full day of work for nothing!!

    - Richard B.
    - DEIDRA I.
  • The people there were easy to work with and very nice. They went out of the way to help us.
    - Gayle E.
  • They ran a special for a free month if I rented a truck. My experience was great. One time the employee was rude to me, but they were really busy that day. I do not hold that against them though.
    - Earlene H.
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Storage Units in Baytown

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