To fix a oven problem
I chose Fred based on good rating at Angies List to fix an oven problem reported by the tenant for one of my rental properties. He visited the house and told me that there is nothing wrong and charged me $50. A few weeks later, the oven problem show up again. And this time, he told me that it will cost me $130 for replacing the oven igniter. I am not sure whether he found the real problem or not and I am very disappointed about his lousy service. When I asked what warranty he will give, he said he only give the warranty to the parts he replaced, in other words: the oven ignitor ! BTW, so far, I still do not get the receipt for the $50 I paid, I need it for the tax report.
Service Provider Response
On April 29 I went to repair the oven on a rented property owned by [member name removed]. I found nothing wrong. it came on..so I charge hin the service fee i.e. $50 which was send to me by mail. [member name removed] was not present in any of the visits. He requested the receipt , I called twice and left the message to call me back so I can address, but he thought that I am calling to charge another service fee because I went twice, so never returned my calls..thats why I couldn’t mail the receipt. Now the over…After almost 2 weeks [member name removed] called me that it is not working again…his tenant told me that he has used it several times after I left. I am a honest person If I do not see anything wrong I tell the customer that I do not see anything wrong. Since it is working now there no way to tell that why it was not working before. This time I found the bad ignitor I told him it will cost him $130 parts and labor. He said its too much he will another stove. He wanted me to give him warranty on the whole stove that is if any thing goes bad I should be responsible, I told him I will give him warranty only on part I will replace and the labor. To find out that I found the real or not was to get it repaired and then he would have found out, Because you only pay if the problem is solved and it works.