Fox Service Company

A251 REVIEWS

Founded 1972 • Angie's List since September 2011

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Hours

Sunday
Open All Day
Monday
Open All Day
Tuesday
Open All Day
Wednesday
Open All Day
Thursday
Open All Day
Friday
Open All Day
Saturday
Open All Day

Company Contact

4300 S Congress Ave

Austin, TX 78745

Description

Your Trusted Advisers for AC Repair, Furnace Repair, Plumbing and Electric in Austin, Texas! Fox Service Company is a local heating and air conditioning, plumbing and electrical company that has been in existence since 1972. As a family-oriented company, we employ local team members committed to providing the highest quality service. We service the greater Austin, TX metro area including all of Georgetown, San Marcos and Round Rock, Texas....

Verified Reviews

251 Total Reviews
Read reviews by category
Heating and Air Conditioning (139)Plumbing (78)Electrical (34)Water Heaters (15)Drain Cleaning (12)Insulation (7)Appliance Repair (4)Pool and Spa Service (4)Drywall (3)Lighting (2)Garage Doors (1)Water Coolers (1)

Showing 41-50 of 251 reviews
A

RATED

04/29/2013

Fox Services has been servicing my heating and cooling system for several years now. I am a member of their preferred program where you pay a set fee each year and they will at my convienience come to my home and make sure my system is operating efficiently and safely every spring and fall. They replaced my AC last year and put in a new energy efficient system that not only keeps my home cool in t...

DESCRIPTION OF WORK
Spring service of our central cooling system.

CATEGORY heating & air conditioning/hvac

COST $250

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 04/12/2013

A

RATED

04/22/2013

Went great.  He cleaned up after his work and did what we asked him to do.

DESCRIPTION OF WORK
We had a bathroom faucet that is no longer made and was leaking.  The serviceman went to a supplier to get the necessary parts and came right back to fix it.  The parts were the expensive part.

CATEGORY plumbing

COST $423

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/29/2013

A

RATED

04/08/2013

The unit had completely died. There was no air throughout the house. They came out the first night to examine it, and then had to order the parts. Then it arrived two days later. Once they received it they installed it and we were good to go. What impressed me most was they have been consistent over the last two years i have used them with plumbing and air conditioning work. They are available 24 ...

DESCRIPTION OF WORK
They replaced a compressor on my outdoor air conditioning unit.

CATEGORY heating & air conditioning/hvac

COST $700

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/15/2010

F

RATED

03/25/2013

Called and made an appt. for Fox to repair a leaky kitchen and leaky bathroom faucet.   They fixed the kitchen faucet (Delta) in a few minutes, but said they did not have the parts for the Delta bathroom faucet. They said they had to go to Home Depot to get the parts to "rebuild the faucet" (their words). And that it would take 2 days. So 2 days later they arrived with 1 or 2 parts, and fixed the ...

DESCRIPTION OF WORK
Fix 2 leaky faucets.

CATEGORY plumbing

COST $299

SERVICES PERFORMED? Yes

WORK COMPLETED ON 03/01/2013

SERVICE PROVIDER RESPONSE

(Member name removed), Thank you for taking the time to share this feedback. We are committed to insuring 100% satisfaction guaranteed for the services we provide and definitely want to know when a customer is dissatisfied with the quality of work or price of the repair. The experience you described concerns me, as it is certainly not a reflection of the unparalleled service we strive to provide. ...
A

RATED

03/04/2013

Too many stories in the 20+ years but all good outcomes. Used for AC, plumbing, electrical, etc, throughout the three homes we've owned.

DESCRIPTION OF WORK
My family has used Fox for years and trust them because we have depended on quality of work and guarantees which accompany performance. Checking heating and cooling to insure proper function.

CATEGORY heating & air conditioning/hvac, insulation, plumbing, energy audit

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 02/26/2013

A

RATED

02/11/2013

Fox Service is always easy to schedule appointments with (in my experience), and they typically have technicians available when you need them, which is why I chose them for this particular job. The technician was about 15-20 min late due to early morning traffic, but it was a tech that had been to the property before, and he was friendly, competent and efficient once he arrived. Fox is not the che...

DESCRIPTION OF WORK
The technician had to repair a broken (and very old) vent fan in the hall bathroom of my rental property.

CATEGORY heating & air conditioning/hvac

COST $200

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 02/01/2013

F

RATED

02/10/2013

Not great, see above.  I went with somebody else.

DESCRIPTION OF WORK
I called in late January for a new a/c bid.  I had to leave a message as the "new bid" person wasn't there to take my call.  I did and nobody called back. So a couple of weeks later i called again and got a real person.  I got routed around a little bit (annoying) but finally got scheduled for a bid the next week.  Gerald was to be the person coming to my house. He called the morning of the appt saying he had a flat tire.  I agreed that he should come later.  He did, at the appointed time but seemed to rush through it all (as if trying to get himself caught up).  I wasn't impressed with his attention to the bid. 

CATEGORY heating & air conditioning/hvac

WORK COMPLETED ON 02/05/2013

F

RATED

01/16/2013

We need to get a pre-purchase inspection of the HVAC systems in a house we are considering buying, and called Fox based on good Angie's List reviews. The woman who answered the phone said that it costs "$180 per unit" for an inspection. My husband asked if that was "unit" as in per dwelling, or "unit" as in $180 for each the 2 furnaces, $180 for the AC, etc. She said, "The serviceman will tell tha...

DESCRIPTION OF WORK
We called to see how much it would cost to have someone come evaluate the HVAC systems in a house we are considering purchasing.

CATEGORY heating & air conditioning/hvac

WORK COMPLETED ON 01/16/2013

B

RATED

12/21/2012

I used them for a while. Their price is high but their quality is also high.

DESCRIPTION OF WORK
They serviced my A/C unit.

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/10/2008

B

RATED

12/04/2012

 I would recommend FOX they have always been timely if not early. Booties at the door and a statement of we are here to do  XYZ  today. Have always been courteous. Wish I could remember the fellows name that was here sometime ago but he went way out of way to assist and explain to us regular maintenance item... Saved us lots of time and energy ever since. I guess a lot of these services can always...

DESCRIPTION OF WORK
FOX has serviced our home for a heat pump/ AC with regular check ups and maintenance for 14 years. We had one warranty repair nothing major about 8 years in I believe. Also had a maintenance service of $150 approx interior  coil cleaning and ?? don't recall additional service. Plumbing : Had them replace street cutoff and 2 outside faucets. Fast on time service. No problems.

CATEGORY heating & air conditioning/hvac, plumbing

COST $3,500

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/01/1998

Services Offered

Residential and commercial air conditioning, plumbing, heating & electrical.

Services Not Offered

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General Information
Licensed
Yes
Bonded
No
Insured
Yes
Free Estimates
No
Eco-Friendly Accreditations
Yes
Payment Options
Check, Financing Available, Visa, MasterCard, American Express, Discover
Senior Discount
10%
Emergency Service
Yes
Warranties
Yes
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.