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Auto Repair reviews in Arlington

  • A
    Outstanding work & service on my 13-year old Toyota Highlander. This was my 2nd visit to Pat's shop. I was also in on December 18 and had a new radiator installed and rear brake pads put on in addition to the other work described above. All work in both visits was done in accordance with my request, completed on-time and at a very reasonable price. I have found Pat Murphy to be extremely honest and he does not try to sell you services you don't need; First Class service all-around. I Highly Recommend.
    - TERRY W.
  • F
    Johnson's Auto Lube
    Had my oil changed here on 12/13/18; the first time I had done so since the facility went under new ownership & management. Within 2 days of my oil change my car developed a very noticeable oil leak; something I never had in 12 years of owning my car. I took my car to a mechanic who advised me that the individual(s) changing the oil at Johnson's were really sloppy and had not made an attempt to catch all the old oil as it was removed from the pan. Thus, oil was spilled all over my undercarriage. My mechanic steamed cleaned my undercarriage and we thought that fixed the problem. I went on my way but within 24 hours my car leaked oil again and so, back to the mechanic I go. This time he discovered that Johnson's had used a plastic washer on my drain plug and, as is common with plastic washers, it had warped and started to leak. To add insult to injury I discovered the attendant at Johnson's lied to me; he assured me he had given me a $3.00 credit on the oil change I was due but he failed to do so. Frankly, I never had these kinds of problems with the previous owners but I will certainly not be returning to Johnson's Auto Lube. Cheap service all the way around.
    - TERRY W.
  • A
    Bevil Automotive
    Craig has earned my complete trust. Quality is very high here. Craig has a talent for diagnosing and fixing mechanical problems that others have given up on. He is also patient with older cars and can come up with creative solutions to problems if you ask him to find a way to keep your car running. I have spent at least $2000 at this shop. My car has been there several times. Craig's prices are very low I probably would have been charged at least $1000 more if I had gone anywhere else This is a one mechanic husband and wife shop, so be sure to schedule an appt.
    - Nathan A.
  • A
    Quantum Mechanix
    I knew there were problems going in and I got a reasonable repair estimate. Communication was great and after I picked it up Tommy came out and we talked some more about what was done and the alignment it needed. They didn't have an alignment machine but were getting one later this year. Minimal adjustments were needed when I got it aligned. Overall I'm very pleased.
    - Michael D.
  • F
    Vandergriff Hyundai
    Hyundai has been pushing Genesis G80 and G90 through multiple channels, touting the vehicles are ���intuitively designed luxury.��� With all this hype of luxury and even on Genesis��� landing page, is the phrase, ���RESPECT COMES STANDARD,��� in all caps. Further down you read, ���Genesis Experience, At Your Service. True luxury is about the complete experience.��� Genesis is raising the level of personalized attention that consumers would expect from brands like BMW, Mercedes and Lexus. In early 2016, I purchased a new Genesis G80, trading in a luxury car. Purchasing a vehicle with a MSRP of $50K plus, there are certain levels of expectations. Not just closing the deal, but with the service department for scheduled maintenance. A brand that brags of luxury and service, needs to live up to these expectations. Easier said than done, as is the case with Vandergriff Hyundai who sells and services the Genesis brand. My recent experiences with this dealerships service departments staff and management has left me deflated with all the hype Genesis has put in front of us and what this brand is supposed to stand for. I bought into it, not just for the vehicle, but the promises of respect and a ���complete experience��� that's advertised. Instead, what I got was an over-sized Hyundai with a plastic $50K Genesis emblem affixed to it, maintained by a service department straight out of a slapstick movie. If New Deal used car lot in the 1980 movie Used Cars had a service department, you���d think it���s a replica of Vandergriff���s. Dealing with them since December of 2016; I���ve come to the realization that the high turnover staff seem incompetent, lack sense of urgency, are inattentive, doesn���t understand customer service and will say things on the fly that are false or make absolutely no sense. The manager seems beyond the point of being able to manage or control this department that is plagued with issues. Just read some of the other reviews on the web, I wish I had found them before coming here. My recent and final visit was for an oil change and a tire rotation that would be complimentary. While checking my Genesis in, I showed the coupon on my phone to the service ���advisor��� and said I would like to get the complementary rotation with my oil change. His response, ���okay.��� When it was time to check out, the bill was $80 plus, which seemed high for an oil change and ���complimentary��� tire rotation. Normally I pay $70 plus for both. I told the cashier it seemed incorrect. Already weary from my last negative visit and getting word from another Genesis customer about inaccuracies here, things just went from down here. After getting the manager involved, going back and forth with him and his employees, I got the following: 1.) In the past I was being charged for 6 qts of oil, but today I am paying for 8 qts. What? I was assured that I���ve been getting 8 qts in the past, but they���ve just been charging for 6 qts. Right. SMH 2.) One employee informed me prices of oil change all the time. Are their prices changed daily based on what OPEC does? 3.) After realizing they charged me for the tire rotation, the ���adviser,��� paraphrasing here, says I either I didn���t tell him I wanted to use the coupon and/or I was supposed to print it. So now it���s my fault that I was charged. Deflecting his lack of listening skills? I literally lost it, I blew up with them and the whole situation and had a few choice words. Then letting them know I wouldn���t be back. The manager yells to me, paraphrasing, ���Good! In fact, you don���t even have to pay! You can get out and don���t come back!��� I think I was just served the Genesis complete experience, with true luxury. Genesis, there are too many other competitors that not only talks the talk, but does walk the walk. While I truly believed in this brand and enjoyed my Genesis; unfortunately I will not be purchasing any more of your products and you can thank Vandergriff Hyundai for that debacle.
    - Steven D.
  • F
    Vandergriff Hyundai
    Brakes making loud noises. They claimed this was normal. NOT NORMAL. Went to Firestone and had new brakes installed. No more noise. Windshield washer not repaired after claiming it worked the day before. Had to leave car overnight in both situations. Shop is CHAOTIC. You MUST KNOW the name of your service adviser or else you cannot get information on repairs.
    - DAVID N.
  • A
    They keep driving and testing the car until they got car to replicate the problem. It took a couple of days--but--it is fixed and they charged me a fair price. I'm sure other shops would have charged by they hour--but they did not.
    - Lucretia F.
  • B
    Tom Quirk AutomotiveK AUTOMOTIVE
    I wasn't 100% confident that my problem was a fuel pump, but Tom was. Turns out he was absolutely right. He was able to get the vehicle towed from a Walmart parking lot where it died and replace the fuel pump while I was out of town. I was then able to drive the van home to Texas just fine after getting back to Albuquerque from Portland. I do feel like I paid a premium for both the part and the labor (something I couldn't negotiate due to being in the mountains and away from any form of communication until after they fixed it), and they did forget to connect the fuel vapor return line at the gas tank, which resulted in a constant gas smell until I identified the problem and fixed it after I returned home. If it wasn't for these two things, I'd give them a perfect score. I'd still use their services again if I lived in ABQ and would still recommend them.
    - Tyson S.
  • A
    C&C Auto Factory
    Services went great. Got my car back the next day. I've been going to C&C Auto Group for years and I won't take my vehicles to anyone else. Mr. Crosby (owner) is reliable, professional and knows what he's doing. His prices are affordable and hours of operation is convenient . I wouldn't trust my vehicles with anyone else!
    - Angela D.
  • A
    McGaws Automotive Inc
    We have a really good place but you have to know somebody to go there. They are very professional and very honest. You can't just drive in there and say I want my car fixed. They are very particular and you have to know somebody. They were very honest and to the point and stayed in communication with us daily and giving us updates on the problem.
    - Denise B.
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Auto Repair Shops in Arlington

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