Arlington Medical Clinic consist of 4 Internal Medicine Doctors, Dr. Raymond Westbrook, D.O. Dr. Joe Perryman, M.D. Dr. Charles Leach, M.D. and Dr. Yong Chang, M.D.,FACP. We also have a Nurse Practitioner and Physician Assistant in our office to assist with patient care.
*Urgent Appointments: if you develop an urgent medical problem, please call our office for an appointment as soon as possible. Our office has several urgent appointments available each day, but these get filled very quickly, so we encourage you to contact our office at your earliest convenience. We are a group practice therefore, if your regular physician is not available, you may be seen by his Nurse Practitioner or Physician Assistant. If our schedule is full we may ask that you seek medical care at an urgent care center or emergency room depending on your symptoms.
*We do not have the capacity to be a walk in clinic. If you need an appointment please call and speak to one of our phone Office Representatives. Please do not come to the clinic without an appointment expecting to be seen.
Calls to our Office
8If you have questions you may call our office any time during normal business hours. A receptionist will take a message with your questions and concerns and a Medical Assistant or an appropriate staff member will return your call as soon as possible. We always do our very best to return calls as quickly as possible.
Remember, in most cases if you are out of refills then it is time for an appointment. We attempt to schedule rechecks at reasonable intervals, and ask that you be seen prior to taking the last of your medication to maintain your health and prevent wasted prescriptions. When calling in to request a medication refill, allow 24-48 hours for the refill to be processed and sent to your pharmacy. If your physician has not written the prescription you are requesting before, you will have to come in for an appointment to discuss the medication with them. Most patients who take a controlled substance will need to come in monthly for a medication refill appointment unless the physician decides differently. It is best to make a follow up appointment when leaving the office to assure an appointment is available when a refill is needed.
Lab &Diagnostic Test Results
*Urgent results you will be contacted by phone immediately.
*Normal results a medical assistant will call you within 7 business days of testing.
FORMS & PAPERWORK
If you require forms to be completed by your physician, please contact our office, as you may need to see your physician before the form can be completed. Once your physician has determined if he/she needs to see you, a staff member will call you to make an appointment or to instruct you to forward the forms to our office.
We will submit insurance claims for our patients. However, the agreement of the insurance carrier to pay for medical care is a contract between you and the carrier. You should direct any questions and/or complaints regarding coverage to your insurance carrier, your employer (if in a group plan), or to your agent. Insurances vary in their coverage, and it is the patient's responsibility to understand his/her medical benefits. There may be limitations and exclusions to coverage. The patient portion is set by the insurance company. Patients are responsible for any co-insurance, deductibles, and any other non-covered billable services. Co-payments are a contractual obligation between you, your health plan and our practice; if the co-payment obligation is not met, your insurance plan has the right to deny the charges. This may leave you responsible for the services rendered during your visit.
Our entire team works very closely together and the policies and procedure that are in place are for your safety, quality of care and for the efficient operation of our facility. These policies have been written and approved by all members of our team including our physicians. If you have questions about any of our policies you are welcome to speak with your physician, or practice manager. We thank you for choosing Arlington Medical Clinic for your healthcare needs. Your health and well being is very important to us.