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Countertop Installation reviews in Alvin

  • D
    Mainland Custom Marble
    When I called them today (5/6/2016), I was told they would never says that. I know what conversation we had and I know that was the reason we chose to work with them. I am no longer working with them and I am waiting on them to refund my deposit. Spoke to them at 12 noon and still no refund on my CC. Now I get to start over with another business, but at least I will find one that is true to their word. Monday 5/9/2016 at 1 pm and still no refund on my CC even after the Owner (Kristi's husband) told us it would be no later than 12 today. I tried to call and talk to Kristi and was told she is not available. So they have been holding my $4800 deposit for 6 weeks and never did anything to provide any service.
    - Cynthia C R.
  • B
    Houston Painting and Remodeling
    I have mixed feelings about the job.  Julio is a great guy, and is easy to work with. The quality of the work was adequate to
    excellent, and the price was fair.  The biggest issue was communication.  Julio prefers to handle things verbally or via text.  This proved to be unreliable as it was clear as the project progressed that he did not fully understand some of our expectations for the job. He did not respond to emails or texts that included any amount of detail.  We had a hard
    time getting him to read and understand our requests. We would send emails to him listing our expectations, concerns, etc. 
    Later we would copy much of the same information in a text.  He rarely responded to detailed texts, and he never responded to the detailed emails.  We felt it was important to get things in writing in case the job went poorly, especially after communication dropped off.   Because of this lack of communication sometimes we were left wondering if he was going to complete the task. 
    Sometimes he did, but on other occasions he had forgotten about or misunderstood our expectations. The job was slated to take about a month, but it ended up taking almost three months.  Part of this was due to the fact that we
    were not ready or did not understand the process.  The timing wasn't a big issue for us though as we expected some overrun.
    The quality of the work in some places was excellent.  The tile work was some of the best I have seen.  The two men he had working on our bathrooms were artists.  Their level of detail was beyond anything I expected. 
    The granite crew was OK, but they were not as detail oriented as the folks that did the tile.  
    The Plumbers I have some issues with.  I can't question too much of their work as I am not a plumber.  However, we had to have them come back more than anybody else.  Part of this was due to the fixtures we chose, but
    there was also some mistakes in their workmanship.    They installed one toilet very crooked and the other slightly.  We had rattling in some pipes after they installed a valve.  They indicated it was a
    problem with our choice, but I can't verify that.   They also misthreaded one of the water inlets to a sink causing it to burst one
    morning.    They were very nice though, and most importantly they fixed everything I requested without any hesitation.
    The carpenter that did the cabinetry seemed like a skilled craftsman, but I could not communicate well.  As a result both things he built for us were not what we asked. This was also partly because Julio did not understand our expectations.   Julio made it right though.  
    That is why I feel odd about rating him.  We certainly had some frustration, but in the end Julio made everything right.    As
    far as responsiveness, from my experience with other contractors this is pretty standard.  I was disappointed though because it started out so much more transparent.  In fact, he was the MOST responsive of all the contractors I
    solicited bids from.
    Toward the end of the project I figured out at least part of the reason why the communication dropped off.  He appears to work at least one other job on top of his personal business.  I can see this stretching him.  In fact, the person that did the sheetrock is his brother-in-law, and I believe he is taking over the business.
    Julio did have terms of half down and the remainder at completion.  As we got close to the end he wanted more money to pay his workers.  We balked at the idea because it was outside of our terms, and to his credit Julio left us alone about it. 
    - Joseph S.
  • F
    C-Y Services
    They did a terrible job on the work that was done.  Most of the work that I paid for wasn't even done and they ended up walking off and leaving me with a real mess.
     They painted the whole house the wrong color, then repainted, again a different wrong color and different brand of paint than what I had paid for.  They did a messy, horrible job of painting and didn't put all the trim back.
    They broke and threw away a large bathroom mirror and didn't tell me it happened.  They broke and did not replace two closet doors in one of the bedrooms.
     Job was to be completed in one month but after 4 months they walked off job leaving most of work undone and what was done was wrong.
     Since this house was a repo I bought in a different town from where I presently live and I wanted to fix it up to for my Son and his family to live in, I was not able to be there all the time to supervise and they took advantage ot that.
     After they walked off job, I found garage was littered with cig. buts and ashes, garbage, all the old carpet that was pulled up and was to have been hauled to the dump (I paid extra for that)  I also found illegal drug evidence left under the old carpet left in the garage.
    I had put an apt size refrigerator in the bar area and it was gone.
    The laminate flooring I had paid top dollar to them e to install was popping up all over the house and I found out that they had paid some non pros to install it at 1/8th of what I paid them to do it.
     They are con-men and crooks and it was an experience from H***.  I am having to have the whole house redone and it is costing me a fortune to correct this companys mess up.
    Don't use them for anything.   They will tell you anything they think sound good and then do just the opposite and they will take you for a lot of money.
    - Kristi S.
  • A
    AIS Stone & Marble Inc
    Jaison with AIS was great and his crews did a fantastic job of installation. He guided us through the selection of granite and had great ideas that were valuable for updating our kitchen. Everyone involved was on time, courteous and helpful. We could have not got better service and installation. We will definitely use Jaison and AIS for future interior remodeling.
    - Douglas B.
  • A
    DMV Kitchen & Bath
    The process was handled by Dean Fridy.  Dean did a great job keeping us informed of every aspect of the process.  Dean was very patient as we changed our minds on the backsplash a couple of times.  The workers showed up on time and kept to the time line.  Scott, the foreman for the job was very helpful with the process and also completed some extra jobs for us.  The process went very smooth and we are very pleased with the work provided.
    - Tina J.
  • A
    Diamond Cut Granite Company
    Great and easy project
    - Debbie M.
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Countertop Kitchen Installers in Alvin

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