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Flooring reviews in Adkins

  • A
    Reliant Renovations
    We just had tenants move out who destroyed our rental.  We found Stanush Contracting and were able to get an estimate right away.  We agreed on a start date and they were on time.  From day 1 Dustin kept us informed on progress of project and estimated timeline to next phase.  We are so glad we found a company with so much experience in all areas of construction.  It gives us peace of mind knowing that we are in good hands and we know that anytime we need anything done, we can just call one company.
    - charlyne s.
  • F
    Shaw Company Painting & Remodeling
    DO NOT USE THIS THIRD-RATE COMPANY!!  If you use this company after reading this report and still experience these kinds of problems, just remember--you've been warned.

    UPDATE:  (Sept. 2012) I just had some major work done on my house by another company.  After seeing the quality work other companies are capable of, AND after reading the reviews on Shaw from other companies, THIS GUY HAS NOT CHANGED HIS WAYS!!!!!!

    UPDATE:  (Jan. 2012) Eric Shaw promised to send his electrician out to move two electrical outlets.  And after closer examination, some of the work was not as good as I first thought it was.  Four months later, no contact, no follow-up, nothing!  Eric will probably be at the San Antonio Home Show on Jan.'ve been warned.

    We first met Eric Shaw at the San Antonio Home and Garden show in Jan. 2011.  I signed a contract with Eric Shaw on 4/18/2011. Unfortunately, work didn't get started until 5/22/2011. He wanted $8400 down before work would begin.  These two issues should have been my first major clue as to how lousy my experience would be with this company. And yes, it DID get worse.

    First, let me explain that my wife and I wanted a major remodel on our medium-sized bathroom, in our house originally built in 1996.  This was our first-ever experience with a major remodeling job we hired out to have done, other than roofing and A/C replacement, and our first experience with the Shaw Company and Eric Shaw. 

    The shower pan was leaking and damaging the wood and tile in and around the shower, and we had a full-sized tub that we never used, so there was a lot of wasted space in the basic design of the bathroom. The shower needed to be replaced due to the leaking water and likely mold damage.  There was a large open floor area with a lot of wasted space, and the master closet, off the bathroom, was too small.  Eric Shaw came out to our home, we drew up a floor plan we all agreed on that would combine the shower-tub into one large tile open shower, and add about 5x7' onto the master closet. Cost: $28,000. We waited several weeks before hearing from Randy Guzman, their production manager, to come out to the house to look over the project and start work. 

    During this time, my wife and I had to go to their supplier to pick out fixtures for the bath and shower.  A few days later we got a call telling us our selections had gone over our "allowance," adding another $1,487.53 on top of the $28,000 estimate! Gee, thanks!

    1. Randy Guzman had promised to write a repair order for the leaking shower, which would have allowed me to file a claim with my insurance carrier for the water damage, helping to offset the nearly $30,000 cost of this job.  He never completed that estimate, which would have probably saved me $4,000-6,000 on this job, the amount he estimated it would have cost to fix the shower.  I'm told this is a common practice in the remodeling business, and customers often get some financial costs covered by their insurance company if they have legitimately-covered damages that would need to be done even if the bath wasn't remodeled. 
    2.  The work progressed VERY slowly, with the crew almost never arriving before 9:30-10:00 a.m. and often leaving by 3:30-4:30 p.m.  There were several days when I worked from home and was here to personally observe their work schedule.  They worked a total of about 24-30 hours per week, almost never worked on Fridays, never worked on a Saturday (promised) and never let me know in advance when they would not be showing up on a day they had promised to work.  This posed a serious security issue for us; we live in a semi-rural area, and had to leave the electric gate open on the days they promised to be here.  Not showing up left our home more vulnerable to theft or vandalism, and a few loose dogs in the area had a great time going through our garbage cans.   

    3.  The crew did several major parts of the job wrong, and I had to demand they redo the incorrect work properly.  This included:
         -- Covering over (instead of removing) the window, leaving the wall unframed and weakened under the brick exterior  
         -- Left a very wavy ceiling in the master closet
         -- Left a chipped countertop in place, with a poorly glued damaged portion of the countertop exposed
         -- Left a light fixture grossly misaligned with a sink, 
         -- Poorly set exterior brickwork around the new window, with the bricks wavy, misaligned, cracked and not straight.
    They NEVER came back and said, "you know, I don't like the way that turned out; I'm going to redo it for you."  Correcting their mistakes was totally at my insistence.    
    4.  To the best of my knowledge, Eric Shaw NEVER came to observe the work, and never contacted me during the project to see how things were going. I did call to speak to him about this during the course of the four months, at least one call was not returned, and once some other manager called instead of Eric.  This left me with the impression that he came out to 'sell' the job and collect the final payment, but he was very detached from the work and the customer while the job was ongoing. 

    5.  Randy Guzman, the manager, would argue with me and make excuses about days and days where no work was done whatsoever, with little to no effort to correct the work schedule, even though I made it very clear I was not happy with the progress.  Eric has since told me he fired Randy; I'm not sure if the problem was totally with Randy, or if this is standard for how this company works. 

    6.  This was a 6-8 week project that took 4 months to complete. In the four months they worked on this bathroom, if I added up all of the days they were not here or were waiting on parts to arrive (because they were not ordered promptly) at least one full month out of the four had NO work being done whatsoever.  If the crews worked full (eight-hour) days and worked five days per week, the job could have easily been done even quicker. 

    7.  When Eric Shaw came out to get his final payment, and I went into detail with him to express my disappointment, he knocked a whopping $400 off of the final bill for my frustration.  Keep in mind, I didn't ask for a discount, but I was waiting to see if he would offer any financial compensation (discount) for what we had been through.   Wow, $400 off a nearly $30,000 job.  Thanks!

    1.  Eric came up with a very practical and useful design on this project.  The wasted space has been better utilized, the shower should serve us well for as long as we live in this house.  It now has a very modern, contemporary appearance and if we ever have to sell the house, the remodel should give us a strong edge over similar houses in our neighborhood. 
    2.  Several of the subcontractors and employees of this company did try to work with us when there were problems.  The tile guy did a great job on the shower.  The plumber worked quickly when they discovered they had ordered faucets that wouldn't work with a granite countertop.  When a subcontractor was made aware of a problem, they did correct the work. 

    This company was quick to make excuses for poor, slow work, slow to respond to my complaints, and I had watch them like a hawk to make sure the work was done according to what was promised.  If I had not watched them and demanded problems be fixed, I would have a weakened wall with very uneven and damaged exterior bricks, a wavy ceiling, a sink and light fixture that didn't line up, a cracked countertop, and several other minor problems. 

    If this company had responded quickly, worked promptly, acted professionally and did the work right the first time, their review would have been much, much higher.  I gave the overall experience a "D" rating because of all the problems.  The quality of the work (finally) would have been an "A" had I not had to require so many problems be corrected. 

    If all contractors are like this, I will NEVER hire someone to come into my home to do major work again!  I realize many of the comments I have made are as much perception as they are actual facts that occurred, but I strongly believe the customer-contractor relationship is as much about trust, confidence and the integrity of both parties, as it is about the work being performed.  I strongly believe this company was severely lacking in terms of keeping and maintaining trust, as well as demonstrating personal and professional integrity, which caused me to seriously doubt their ability to complete the work properly. 

    As of this writing, I am waiting for them to come out and reapply a second coat of paint, since the first coat comes off every time you rub anything stronger than a Q-tip across it.   

    If you use this company after reading this report and still experience these kinds of problems, just remember--you've been warned.

    Also, please be aware Eric Shaw owns and operates under the name "Honey Do Husbands" operating out of the same address. 

    - Joe W.
  • A
    Discount Tile
    Great job. Happy about the dustless removal to the install. Plus Bruce was great at helping us decide which tile to use. It came out beautiful.
    - Jan M.
  • A
    Talamantez Group LLC
    Went smooth n looks awesome.
    - Rhonda P.
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