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Auto Body Repair reviews in Addison

  • A
    AutoNation Collision Center
    Due to a minor accident my wife's Infiniti needed to have several dents repaired. We initially received a quote from an Infiniti dealer in Dallas for approximately $2500. My insurance company (USAA) then recommended we try AutoNation Collision Repair in Addision since they had a good reputation and were only 5 minutes from our house. USAA contacted AutoNation on our behalf and I received a call from Dan Haefs at AutoNation approximately 30 minutes later. Dan answered all my questions in a very professional manner and we arranged for an appointment for an estimate a few days later.
    I arrived at the designated time and was greeted by the staff at AutoNation and asked to make myself comfortable in the waiting room while they went to get Dan. While waiting for Dan (approximately 2 minutes) two of the staff members stopped by to ask if I needed anything. After no more than a 2-3 minute wait Dan greeted me and we went out to take a look at the car. Dan took pictures of all the issues I identified and quickly generated a quote for $1455.36 which was $1000 less than the Infiniti dealer. He than explain the timeline for the repair, what I should expect and his role in the repair should we choose to use AutoNation. By the time I got to work that morning USAA had the estimate in their hands and had approved the repairs.
    I called Dan later that day and arranged to drop the car off and pick up a rental car at the same time.
    My wife dropped off the car and picked up the enterprise rental car (they are in the same building as automation) on Monday (10/13/2014). On Tuesday (10/14/2014) I received voice mail from Dan on the status of the vehicle including the fact that they hoped to have the car back to me 2 days ahead of schedule. On Thursday (10/16/2014) Dan called me to let me know the car was finished and being washed. My wife picked up the car Friday morning (10/17/2014).
    Our overall experience at AutoNation was very good. Dan Haefs did a great job of communicating with us, was very professional and the staff at AutoNation appeared to take great interest in ensuring a great over all experience.
    Dealing with the aftermath of an accident (no matter how minor) can be time consuming and painful. Our experience at AutoNation Collision Center in Addision was really amazing. They treated us well, communicated in a professional and timely manner and most importunity delivered a great service by delivering on their promise of a quality repair at a reasonable cost. They exceeded my expectations by delivering a great looking car, ahead of time, on cost and in a professional manner.
    If needed, I would use AutoNation Collision Repair in Addison again and would recommended others use them as well.
    - Glenn C.
  • A
    Details, Ltd
    Details Ltd was recommended to me by the dealer from whom I bought my car. My six-weeks old car suffered major hail damage from the East Dallas storm in June. State Farm OK'd about $5,900 in repairs, including a new roof, hood and fender. The guys at Details told me that the appraisers always miss a bunch of stuff. Two supplemants later, the total reached almost $10K. After seeing 250 hail dents on a new car, it's hard to imagine that it will ever be right again. I have to say that the car came out perfect, including a complete re-paint, which State Farm didn't want to do. Ron argued that it didn't make sense to try to blend new paint on a door rather than completely re-painting it. I also found out that modern body work involves use of a spot welder that attaches to the dent, pulls it out and then detaches, leaving the undersealant intact. Pretty cool. Details gives a lifetime warranty on their work. Part of this is that they follow up after a month with a free wax job to ensure that their paint work is properly protected. Details, Ltd really is a cut above other body shops.
    - Ken D.
  • A
    Details, Ltd
    I was not actually a paying customer at Details Ltd.. I was rear-ended and the other driver's insurance company (Amica) asked me to go here for the repair. They are their preferred shop. Brenda the acctount and sometimes receptionist helped me set up the appt and a rental. I just had to drop the car off and then went straight to the rental company, got a car, and left to work. I dropped my car off on a monday and the work was done by wednesday evening. The people that work in this shop are very courteous and seem to actually care about the customer. They try to make your experience as pleasant as possible. They only use quality parts and supplies. I was told that they used a pretty expensive paint and to come back in a month for a buffing which would be free.

    The car looks great and I would definitely use this shop again!
    - Bhavna G.
  • A
    Caliber Collision Centers - Dallas
    - Denise M.
  • A
    Ace Paintless Dent Repair
    Excellent repair. I could not see where the dent was, so that says it all.
    - Ira A.
  • A
    Sewell Collision Center
    - Teodora S.
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Auto Body Shops in Addison

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