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Garage & Driveway reviews in Whitwell

  • F
    Inground Pool Design Inc

    Septic tank field lines were severely damaged during construction and required a complete replacement. In Ground pool Designs (IGPD) refused to offer any compensation.

    IGPD utilized a concrete pump system to deliver concrete from concrete truck to the pool deck area where they were performing their work. During this process, they managed to blast concrete onto my newly installed roof. The concrete damage covered the entire roof of my 2 story home. Front and rear. IGPD did not notify us of the damage so when we noticed it days later, the concrete was bonded to the shingles and could not be removed without damaging the new roof. We are left with severe cosmetic damage to a newly installed roof. IGPD offered no compensation.

    During the installation of the pool pump, filter and heater, the plumbing and electrical systems were installed incorrectly and required multiple return trips by IGPD to resolve the issues.

    After IGPD completed the installation of the concrete pool deck, we noticed, after the first rain, large areas of deep standing water on the patio surface. The puddles were due to low spots and shallow pockets created during the installation process. IGPD offered no assistance for resolution. They simply provided us with a "tennis court squeegee" to remove the water after each rain.

    After less than 1 yr., the "Kool Deck" surface that IGPD applied to the concrete patio they installed, began to flake off in large sections. IGPD sent an employee to repair the damage that was visible at the time. The concrete surface continued to flake off until approximately 40% of the entire patio surface was gone. I had a number of concrete professions survey the damage and provide their repair recommendations. The general consensus to repair all of the damage was to completely remove the entire deck and re-install using proper procedures and materials. This was not an option due to the amount of landscaping, fencing, etc. that had been installed after the pool area was constructed. 

    Since the concrete, now visible where the surfacing had flaked off, appeared to be in fair condition, we decided to simply have the remainder of the "Kool Deck" surface removed and then utilize the remaining concrete surface as our deck. IGPD agreed to remove the surfacing and hired a sub-contractor to perform the work.

    The concrete deck that remained was in horrible condition. Massive cracks, holes and hideous textures ranging from gravel-like to slip hazard smooth. IGPD no resolution and I was informed to no longer correspond with Ben Brown (very nice and professional sounding salesman) but direct all future correspondence to Matt Brown. Their position is that they rectified the issues when they removed the surface.

    I contacted Concrete Repair Specialists to survey the remains of my pool deck and offer possible solutions. I notified IGPD of the $14,845.00 repair cost quoted by CRS but received no response. I contracted CRS to perform repairs and resurface the deck. Although the deck still reflects the poor workmanship performed by IGPD, the final product achieved by CRS has left us with an outdoor activities area of durability and beauty that IGPD could not and would not provide at any cost.


    - Clifford G.
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Garage And Driveway Services in Whitwell

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  • 5 Star TN

    2818 b foster ave
    Nashville, Tennessee