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Auto Shop reviews in Tazewell

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  • From the initial price shopping(at 4 dealerships) and subsequent purchase experience in Dec 2012, We have been extremely satisfied with the professional manner which our salesman David Ferguson took, to negotiate the best trade in price for our Toyota Matrix and sales price for the new CRV we purchased and the effort he has made to insure our satisfaction after the sale..



    We've had several minor service issues which have had to be resolved such as TPS monitor errors and tire balance since the date of delivery. In every case the Service Department has been exceptionally cooperative, given us loaner vehicles when we had appointments scheduled and couldn't wait at the dealership and made sure we were satisfied with the results of the repairs



    I also have a 2003 Accord which I have taken to RW Honda for service and repairs for the last two years and have experienced the same courteous, professional and reasonably priced service even though I had purchased that Honda from the dealer by the airport and have had previous service done both there and at Honda Morristown.



    We live 50 miles from the dealership but it's always been worth the time and effort to take our Hondas there to receive prompt, professional, courteous on-time service.
    - TANDY C.
  • Had to make two trips to FST location -  first for them to evaluate tire condition and submit warranty claim w/ Michelin, then second trip after claim approval/adjustment and tires ordered, shipped and then installed.  







    Great service and adjustment by both Michelin and Free Service Tire.
    - TANDY C.
  • I have been using Virgil's services for seven years now. I had to have a major repair done last year and Virgil, true to form, got right on it. As with any auto repair I bring to him, he is honest, reliable and will do whatever it takes to get your car fixed at the lowest price possible and in a reasonable amount of time. I highly recommend him and I won't take my car anywhere else.
    - Kathie S.
  • I've been taking my vehicles to Virgil's for several years now. He had advised me about a year ago that I should replace my timing belt as it was getting worn and it could cause severe damage to my engine if it broke. Unfortunately, I didn't do it and of course it broke. I had my car towed to Virgil's and dropped it off in the evening. I called the next day. Virgil is the owner of his shop and the only employee. He is always busy but will drop what he's doing to assess what repairs your vehicle needs and give you an estimate. If he can slide you in for a quick repair he will do so otherwise he will give you an estimated time for repair. The locals here know and trust Virgil. He will always try the least expensive way to go and will tell you up front what your options are. He is an honest, upstanding mechanic with a sense of humor and that's a rare combination these days. For my car he gave me an initial estimate of $600.00, if there were no problems once he got inside the engine. Sadly, there were more problems. I don't know all of what he said, but what thing had to do with the valve. By the time all the work was completed my total was $1265.00. Yikes! I am a single woman on disability and that's not the kind of money I have laying around. Being a loyal, long time customer, though, he was gracious enough to give me some time to come up with the money. I had my car in his shop many times. I have always found him to be honest, reasonable priced, very accommodating, and a really nice guy. I have referred my daughter, neice, and several neighbors to him. They have all been very pleased with him too. I wish there were more mechanics like him in the world.
    - Kathie S.
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    - Barbara G.
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Auto Shops in Tazewell

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