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Pet Care & Health reviews in South Pittsburg

  • F
    K-9 Cart Co East
    In November the cart I purchased from them broke. I contacted them to get a replacement part. When I called them they wanted pictures of the cart. I took pictures and sent them. In the meantime another piece breaks (same piece, other side). The design of the carts keep changing and there is no standardization and they don't keep records of the carts that were previously made. They don't really know what it is that you want. They ended up sending me parts that were the wrong size and the pieces didn't fit. They never asked me for dimensions or anything. I then had to call them again and explain that the pieces they sent didn't fit. We finally figured out a viable replacement, but they forgot to ship them until I called a week later. I finally got the new parts, but couldn't get the cart apart to repair it. I ended up breaking another part in the process. The cart is just not made well. Finally the owner said he would repair it if we sent it back to them and return it within two days of them receiving it. A week and a half later I'd gotten nothing from them. I called back and they said they'd been really busy and would send the cart back "tomorrow." From beginning to end, it took two months to get the problem resolved. When you have a dog that is not mobile two months is a long time. The dog ends up dragging the immobile limb and further injuring it. Through the entire interaction no one ever said "We're sorry" for anything. Saying you're sorry would have made a difference and shown that you care. They are also very very expensive; it seems like a lot of money for something so poorly made. I feel that pet owners needing a mobility cart for their pet would be best served looking elsewhere. I can't think of much worse customer service.
    - Suzanne K.
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Pet Care Providers in South Pittsburg

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