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Home Health Care reviews in Soddy Daisy

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    Chattanooga Mobility And Lifts

    After interviewing the 2nd local company, we decided to have Chattanooga Mobility and Lifts install a stair lift on our stairs.  Our stairs are not curving stairs, but straight up and down, though a bit on the steeper side.  I don't know if that is a product of our home being built in 1978 or not.  My husband went to his previously scheduled appointment with his primary care physician and asked her about a prescription for the lift, given his severe osteoarthritis in hips and knees and his heart condition.  She wrote a script citing those ailments specifically.  What follows is the only reason this company got a C for "communication."  When my husband phoned the representative to schedule the installation of the lift, he advised the rep that he had a script in hand from the physician, and read to the rep what was written on the script.  Only at this point did we learn that the script must have a specific code assigned in order to satisfy the regulations governing no-sales-tax purchase.  The representative suggested my husband return to his physician for another script containing that code.  My husband refused to do that, asserting that he should have been given that information sooner, especially since the company rep knew of the appointment at the consult meeting.  After a bit of back and forth the company rep called my husband's health care provider and the situation was handled between the two of them by fax, I believe.

    Regarding payment, a minimum payment of half the cost was due before installation; the remaining half due at time of installation.  The young company rep came to our home to pick up the down payment.   I do not know if that is routine for him to come to the home of a customer to get payment or if he did it as a service to my husband.  Either way, it was very much appreciated.

    On January 14, 2016, the same young man and another young man arrived on schedule to install the lift on our stairs.  The miscommunication between the representative and my husband was in the past and presented no residual issue between them.  The two men were pleasant and worked quickly.  They had said the install would take approx. 2 hours and it did.  After installation, they went over all the operating and safety features of the chair and had my husband take it for a test drive while they were here.  They answered all questions and never seemed hurried to leave.    They did, however, inform my husband that they could not install a turbo booster on the chair :-)

    We are very very satisfied with the stair lift.  It has made an enormous difference in my husband's quality of life.  There is no question we will recommend them very highly to others and use them again in our own home should the need arise.

    - Sharon S.
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Home Health Care Providers in Soddy Daisy

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  • firstSTREET

    1998 Ruffin Mill Rd
    Colonial Heights, Virginia