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Cleaning reviews in Piney Flats

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  • The gentleman who came out to give us the quote was professional, however we were extremely disappointed with the service of the 2 cleaners who came out. In additional to being 30 min later than the projected time with no phone call to let us know, they proceeded to sit out in their car smoking for another 15 min. My husband saw them pull up on our camera system and was waiting on them to go to work. When they came in they saw the check was written for exactly the amount that was quoted (this was our first time using a cleaning service and we didn't know about the expectation to tip) and immediately told him to make sure to leave a good tip each time and we would be "taken care of". Jokingly one of them said if we didn't tip they would go through our stuff. We gave them the benefit of the doubt and let them clean that day and they were in and out in 1.5 hours - we have a 2500 square foot house. We came home and could tell none of the bathrooms had been cleaning, the kitchen counter still had food spots on it. The only thing we could tell they did was vaccuum the carpet because of the marks. I called the company the next day and cancelled the services and let the secretary know what happened. She said she would inform the bosses and let them deal with the cleaners. I honestly expected after that bad of service that one of the owners would call and personally apologize and offer to do it again for free, but I haven't received a call since. I would never recommend this company.
    - Ashley S.
  • When I contacted them they agreed to come and look at my house that week and got an estimate to me when they promised.  They are very friendly people to work with an do a great job cleaning.  They are always punctual and if there is a reason they cannot make an appointment they contact me right away to reschedule.  I am happy with the work they have done and will continue to use their services.
    - Lisa M.
  • The 2 people who came were very pleasant.  I told them I would let the carpet dry for a day before putting the furniture back. I didn't look at the carpet until the next day.  I noticed the next day that there were 2 large stains that weren't there before the carpet was cleaned, not sure if it came from their equipment.  I had company coming the next day, so I didn't call to let them know, and then just forgot about it.  I placed furniture over the stains.  I never got a follow up call from them, which I would have told them.  I certainly know I should have called  them and let them know, but had company and then went out of town.  Unfortunately, I won't be using Spotless  because of the stains left.  The reason I called them was to get rid of my stains! 

    - Nancy M.
  • We wanted to update our first review from June of last year. We have now utilized this company for 11 months and are just as happy today as we were after the first cleaning. We have had the same crew the entire time, which is amazing with the turn over most cleaning companies have. Obviously Mop Squad treats their staff well in order to be able to retain such wonderful ladies. They are always very pleasant and professional. They have worked with us through renovations being done and worked around the inconvienience. We can't say enough positive things about this company!
    - Kimberly H.
  • They were great to deal with from first phone contact to the services being rendered all the staff we had contact with was very professional. They called prior to the appointment time to let us know they were on the way and arrived on time. Capets looked like new when they were finished!
    - Kimberly H.
  • We are now regular customers! They do a great job everytime they are here. They clean the main floor of our home every two weeks and add the second floor (consisting of two bedrooms, a bath and an office) and our basement every six weeks for an additional 50.00. They are very meticulous and pay attention to every detail. A little on the pricey side, but well worth it!
    - Kimberly H.
  • Mr. Supino was working on a large job, but agreed to come and work on my vent on a Saturday. He was very punctual, knowledgeable and personable! He explained everything he was going to do and did a wonderful job! I would definitely call him again!
    - Lisa M.
  • I sent an email to which the owner actually responded (I find this happens rarely). He called me at home, gave an estimate, set up the day/time. Arrived on time! Friendly, professional, informative. Definitely will call this company again. Chris did a great job, my carpets and recliners look like new. I'm a happy customer. Thanks!
    - Brenda S.
  • Good job cleaning and are usually really good about changing cleaning schedule
    - Barbara P.
  • Paul is extremely handy and is very professional. He did a great job and I have already started my next list of things to be done.
    - Lisa M.
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Cleaners in Piney Flats

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