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Auto Shop reviews in Paris

  • A
    When I went to pay for the service, the service manager came to talk to me and explain all other facets of the car that were checked and the possible warning signs of future work.  I know they all check the fluids and such - but these guys also checked the tread height on all the tires (and documented it), the measurement of the brake pad remaining (again with dimensions).  And the explanation was simply to inform - no hard sell just warnings of things to watch out for.  
    I really appreciated the additional information and the lack of pushiness in getting the work done.  Some outfits make you feel guilty for not taking their suggestions.
    Very pleased with the experience and the cost was not different than going to an independent oil change facility.
    - Shellan C.
  • F
    Awful! I call the business to tell them about my window. They accused me of pointing fingers at them for the broken window and was just rude in general. Well yeah I am going to say you broke it when it was not broke when I dropped it off. I am a well off person and drive a very nice, clean vehicle. It is a Chrysler Aspen. I take care of my vehicles and would never not notice a broken window, especially when I take my daughter out of the side of the vehicle the window is broken on. I actually had just taken her out of that side of the vehicle the day I dropped the vehicle off at the body shop. Needless to say when I tried to be polite about it all, despite them interrupting me consistently, they still blatantly refused to fix their fault and continued to blame it on me. I am not a person to try and swindle someone out of money or a service. I just wanted the window fixed that had occurred at their business. 
    - Dustin W.
  • A
    Derrick, the owner, has seen to the washing, waxing, and detailing of my two cars for years now. The work's always done on time and only once was there a problem when someone missed cleaning a spot on one window's inside. He fixed that right away. Not bad for five plus years' service. And it's not easy as we transport our dog in both the cars, and she loves to mess up the windows and back seats.
    - Richard K.
  • B
    Improved cooling. Dye pack showed no leaks in system... It just hadn't been serviced since the car was new in 1998.
    I get all my routine service, brakes, and tires at this shop. Mike, the manager, is considerate, tries to save money whenever possible, and, on more than one occasion hasn't charged for a simple, minor fix, like a blown fuse.

    - Richard K.
  • A
    Did a very good job on a badly broken windshield, on time and within the quoted price.
    A year or two earlier, the shop also repaired a broken air dam on another car we own after we ran over a dead deer carcass. They kept the cost 'way down compared to some other bids in town.
    Ask for Marie or Pete


    - Richard K.
  • A
    Our brakes failed and they were recommended in the doctor's office. They provided the tow service.
    This was over a weekend and they called to tell mus there were additional service needed and the cost before the work was done. We felt the cost was fair and the service speedy.
    - Connie L.
  • A
    Service was fast the car was in and out in one day.
    The payment office was friendly and fast.
    The repair men work they did not stand around and talk.
    The only problem is that it is a hard to find location, ask for directions on the phone.
    - Connie L.
  • F
    I knew what I wanted and needed. A set of plug wires and ONE plug. I did not want or need A diagnostic test. I also wanted my tires rotated, because I bought them there. This was not done.
    I had already got an estimate from the garage I usually go to. and quot;130.00and quot;. But because I wanted the tire rotation I went to this garage. I figured how much difference could there be, boy was I wrong. I should have known better because of A bad deal here a few years ago. This garage is very over priced, I could have went to A Chevrolet dealer and got A better price.
    I suggest you do your homework first and not let your guard down as I did.

    - Clarence C.
  • F
    Dear Mr. Smith,
    I am writing this letter to inform you of my concerns about you, your business experience and your ability to communicate with your customers.

    I had my 1996 Chrysler Sebring towed to your business, because I had trust in your honesty and Jeff's ability to do the work. I believed that Jeff would tell me the truth, let me know the problem and tell me how he would fix the problem. I had trust in his integrity honesty and experience.

    I want you to know that the definition of honest is "never deceiving, stealing, or taking advantage of the trust of others, sincere and truthful." Well Mr. Smith, you failed to be honest, you lost my trust in you, you deceived me and you took advantage of me. Jeff, however, was always honest, direct,  and sincere in his dealings with me.

    You told me that Jeff had not informed you that he would not be at work, but in fact you knew that he taking the day off. You said Jeff should have completed his work, well, Mr. Smith that is a CROCK. It shows how you can deflect responsibility for your actions and make excuses for your poor management skills. Jeff had made sure that another mechanic could do the job but you took him off this job to work in the tire barn for customers who came AFTER my car. Jeff trusted the other mechanic to know what to do and in fact had explained to him the procedure. You should trust Jeff to know how to manage the mechanics in his area and to work with the customers. Your experience should allow you to trust your employees, their abilities and their experience. You pulled this mechanic off my job to work on mounting tires. You also made excuses to me: it was hot, you had a bad day and you were tired. My suggestion is to allow Jeff to do his job and trust his ability to work with customers. Jeff is much more qualified to manage the mechanics and work with the customers.

    I have spent over $600 at your establishment because I trusted Jeff to find out the problem and tell me how he could fix it. But I want you to know as long as you own this business, I will find someone else to work on my car. I will take my car to Mike's Muffler because I trust Mike to fix it right. I will also tell my friends about your behavior and business practices. I will suggest they find someone else to work on any vehicle that they own. If Jeff ever leaves your business then I will take my car to him or any business where he happens to work.

    I want to commend Jeff for being honest, direct, and able to explain any problem to me as a customer.

    It is a shame that this town does not have a Better Business Bureau where I could file a formal complaint.



    - John T.
  • B
    I took my 1976 rolls royce to them to check out the oil light that was on. And to get it to run more than a few seconds. They took care of it. And made my power windows work as well. there is not a rolls royce dealer close by so that was not an option.ople. They cleaned my system and sent the carb to get it rebuilt. Replaced the oil sending unit and rewired my windows. Also put an after market fuel pump on it and adjusted the carb. They treated me like an ordinary customer, not like some rich guy with an expensive car. Good thing too, since I'm not rich. I drove the car about 100 miles and 2 of the windows quit. I took it back and they fixed it the same day at no cost. They said 2 of the relays that they replaced were bad. Good down to earth people.
    - dale b.
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Auto Shops in Paris

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