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Hardwood Flooring reviews in Ooltewah

  • A
    As a woman I felt very comfortable working with Mr. Benson he was alway very receptive to my vision and also took some extra time to educate me. It was such a good experience I'm looking forward to my next project.
    - Amanda B.
  • A
    We had some problems with the way in which our stairs were built but Tony figured out how to install our treads and risers. This was not an easy job for them. I would call Tony the Michelangelo of flooring. The quality of work is fantastic.
    - floyd m.
  • A
    Tony was great. After looking at the floor he recommended replacement. as we are looking to sell we have decided to just carpet instead because of cost. We really appreciate Tony's honesty when looking at our project. Based on this if I was to ever need flooring I would definitely call and use his company
    - Paul F.
  • A
    The name of this company should be Best In Class because that is exactly what they are. The team worked like a well-oiled machine with each person doing his part. These guys knew what we wanted before we did. They had great suggestions regarding wood type as well as stain choices and they reallly knew what they were talking about. They were very tidy as they worked, showed up on time and checked with us throughout the project to ensure we were happy. We will recommend 1st Class Flooring to all of our friends and family.
    - Mike T.
  • A

    When we called Tony for a quote. He was already in the area and came by immediately after finishing his other job. When he came, he started by asking what we wanted, he then  thoroughly discussed the options we had and made some great recommendations. We felt comfortable with his recommendations because it was clear he knew what he was doing. HIs price was competitive even though they were going to be using the state of the art dust removing equipment. He took care of having the wood delivered to our house and it was right on time with no hassle for us. When it was time to ins  They arrive on time to install, his team arrived on time and worked until that days tasks were done, which was always around 4:30-5 so it did not affect our evening routine. Tony was always willing to stop during the work to answer our questions and he even to demonstrate what the stain was going to look like. When he finished the work, he gave us thorough instructions on care and cleaning. I am sure I will be calling him again when we are ready to do the top floor.



    - Dutch F.
  • A
    They started in January and finished in April. We have quite a bit of space up there so I am really thoroughly pleased with everything. We liked their ability to try to understand what the customer wanted and to try to bring examples. He put in everything that we asked for. He was a little methodical which was good. I was glad they took the time. I was able to practically walk with them step by step through the whole project. It was a little pricey. I would absolutely use them again. I like that I have tons of storage. The space was always there and it is now organized.
    - John N.
  • A
    Tony and his crew were great. They did everything we discussed. They left the house exactly they way I expected them to.
    They were fast and professional. Our neighbors have commented on how good the floors look. I would definately reccommend them.
    - Bill T.
  • A
    I was very pleased with the installation and the professionalism of the installers. They showed up on schedule and completed the job on time. They were very helpful in putting my felt pads under every item of furniture, etc. that would come in contact with my new floor. The quality of the workmanship is first rate. I highly recommend Lowes for new flooring.
    - Mark P.
  • A
    On the day of the estimate Tony, Ross, and Jeremy were standing at my front door waiting on me. All three went through the house making measurements and inspecting all the work needing to be done. The next day, Tony had me an estimate that I accepted. The team began work the day we requested. All work was done in a timely manner. The team called whenever they ran into an issue that needed my attention. They also kept me informed of their progress. All three took great pride in there work. When Tony gave me the final bill, it was very close to the estimate I was given. I would and have recommended 1st Class Flooring to others who see our beautiful, new hardwood floor. All I have left to say is that I love my 1st class floor!
    - floyd m.
  • F
    The experience was awful and the quality of the flooring is just as bad. When we were picking out the flooring we explained that we wanted extremely durable hardwood. Marsha assured us that Hickory flooring we picked out would be just that. She raved about it's 25 year warranty and the aluminum oxide coating. In fact, she told us her son had the same brand installed, and it still looks great. I'm not sure what she was talking about, because we can't keep gouges and scratches off the floor. We first ordered the flooring in October after their installer (2nd one) came and measured the area. It was supposed to be delivered and installed the next week. We received a call a few days later that the flooring wasn't available in the factory like they initially thought it was. It was supposed to be delivered in two weeks so we arranged an install date. Again, a few days before we were supposed to get it installed, they said that when they called and ordered it from the factory they didn't realize the company didn't have the full amount in the same lot number and that now it was backordered. So, again, we waited. They tried to talk us into ordering a different brand, but we couldn't find anything we liked. Also, it seemed odd to us that everything we picked out as a possible alternative was the same price, or more, than the hickory we picked. Even the oak with less warranty coverage, they said was the same price. We decided to wait for the original flooring. We said for them to let us know when it came in, and we would arrange for it to be installed. We had hoped to have the floor installed before the holidays. Thank goodness we waited to tear out all the old flooring or we would have been stuck with subfloor for 3 months! We finally found out the flooring was delivered a couple of weeks before Christmas so we opted to wait until after New Years. We didn't want to have to worry about decorations and our Christmas tree needing to be moved. The day the installers were supposed to arrive his son was sick and so he couldn't come (we totally understood because we're parents as well). However, they arrived anytime from 10:00 -1:00 (when they did come) and left an hour or so later for parts, lunch, etc. They would then want to work until 6:00 or 7:00 at night. We have children who need to eat dinner, do their homework, relax and go to bed a decent hour. It was almost impossible with the hours they were here. Also, they started on Wednesday and were supposed to be done on Saturday. They weren't even 1/2 way done by Saturday. On Tuesday, we were told they calculated wrong and didn't have enough flooring. My husband talked to Sun Mills the next day and they said they could get the flooring in two days in the same lot number (strange since it took soooo long to get it originally). They told us it would be an additional $400.00 even though it was their fault they calculated wrong. The best part was that when we got the bill they even tried to charge us the $50.00 expedited shipping fee as well as charging us more per square foot than we had originally paid. We refused to pay for the shipping or the extra cost, but we still paid over $300.00 more than we had been originally quoted (or budgeted for). After all this, we were supposed to have everything finished the next Tuesday. Again, the installers couldn't come for another two days, but it was finally done on Thursday. In other words, what we ordered took 3 months longer than told to get installed and what should have been installed in 4 days took 2 weeks!! The whole thing was/is a mess up to and including the flooring that is not holding up like we were told. If you value your time and money, you will find a different place to spend your money and time!! **We originally went with Sun Mills because of all the rave reviews here on Angie's List. I'm not sure what's happened since, but there is no way I would ever go with this company if I had to do it over again!!
    - Michelle L.
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Hardwood Floors in Ooltewah

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