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Basement & Foundation reviews in Ooltewah

  • D
    AFS Foundation & Waterproofing Specialists
    Our rep was nice but spent a limited amount of time looking at the problems. I called because we were having some noticeable sagging in one area of our floor and subsequent horizontal cracking on some of our doors frames. He made a shotty diagram of the house and then went in the crawl space. I specifically asked him to look at the sagging area in mention. He came up and told me I need steel support jacks and beams installed in between all of the load bearing walls to fix the problem. I asked him about the problem area and he said "well you know it's the same issue across the whole house." I don't even think he looked at it to be honest. Later he sent me an estimate showing steel supports being put in for every load bearing wall and nothing supporting in between. Did he even remember what he told me? The estimate was over $14k. What he didn't know was that I'd already had another company over to take a look. They took pictures and showed me where we had a beam not being supported properly in the problem area. Quote was less than half. Beware!!!!
    - Alissa H.
  • A
    The Home Warranty And renovation group
    As a woman I felt very comfortable working with Mr. Benson he was alway very receptive to my vision and also took some extra time to educate me. It was such a good experience I'm looking forward to my next project.
    - Amanda B.
  • A
    AAA Basement Waterproofing

    Sales person (owner) was very knowledgeable and gave detailed steps as to what needed to be done to resolve problem. Work crew were professional and worked in a timely manner. They kept me informed as to how the job was progressing. They clearly answered any questions I had about their work processes. When they were done clean-up was so good you could not even tell they had been there.

    - Charles Y.
  • A
    Indoor Air Quality Specialists, Inc.
    The technician showed up on time with all the proper materials.  He then installed the vapor barrier and showed me the finish work.  Looked great and I have had no issues with my crawlspace since the installation.
    - CHRIS S.
  • A
    Two Girl's and a Bucket
    Johnny is very professional and punctual. My yard was nothing but a slope and Johnny was able to come in and use the fill dirt that I had available to almost completely level out the yard. I will be calling him again soon to schedule a load of fill dirt to be delivered and spread to complete the job. Great and easy to work with, would recommend to anyone!
    - Daniel P.
  • A
    Stay Dry Waterproofing
    We are new to crawl spaces and what's required for their maintenance.  However, we have had extensive experience with basements in other homes in other parts of the country and know that proper water drainage around a home's foundation is very important.  
    We had noticed some soil gaping around the foundation of our current home and, given the frequent rains we have been experiencing, did not know its impact on our crawl space.  In fact, one of our neighbors had just told us that they had standing water in their crawl space and they were in the middle of getting that problem corrected.  
    We are seniors and are not really able to access the crawl space to adequately inspect it.   So, we looked on Angie's List to research other's experiences with crawl space/basement waterproofing companies.  We were so impressed with the reviews for Mike and Angela Brindle of Stay Dry Waterproofing that we emailed an inquiry to them through Angie's to ask if they would be willing to inspect our home's crawl space and evaluate the effectiveness of water drainage around the perimeter of our house. Within the hour Angela Brindle had responded and we had an appointment for Mike to come the next morning to our home.
    Mike arrived promptly, introduced himself and was very professional.  We walked the house perimeter and he answered all my questions about drainage and assured me that the soil gaps around the foundation were not a problem.  He then opened the crawl space door and entered to inspect the crawl space.  In about five minutes, Mike returned with good news that it was dry and the joists showed no indication of mold growth.  Basically, he said the crawl space in our home needed nothing.  Mike also mentioned that he went ahead and recovered the floor with the vapor barrier in a couple of areas where someone had pulled it back and left the floor exposed.
    I asked Mike what we owed him and he said nothing.  He wouldn't even accept gas money.   Wow!  This is customer service beyond the norm. 
    Obviously, we are thankful for the 'no charge' but, more importantly, we are grateful to have had an honest person give us an honest evaluation of our situation.  The owners of Stay Dry Waterproofing are people of integrity.  We do not hesitate to recommend Stay Dry Waterproofing and should our crawl space situation change we will be calling them! 

    - cheryl k.
  • A
    B-Dry Waterproofing & Foundation Repair
    I had a small crack in the brick from under a window to the foundation that was evaluated as cosmetic and not structural.  B-Dry came and injected the crack with a special epoxy to prevent further cracking and to ensure there would be no moisture intrusion.  Product was as advertised and installer was very professional and explained everything in detail to me.  Only complaint was there were slow to provide me with a writeup and paid receipt for the repair.
    - Sam H.
  • A
    Master Services
    Salesman Walt Kimbro came to quote me on the crawlspace upgrade.  He was very knowledgeable and professional.  I knew the work would not be cheap based on comments in Angie's List but it was necessary - my crawlspace was damp and there was mold.  Walt patiently worked with me through the contract process knowing it's not easy to spend $8500 on a part of your house you don't see very often.
    The crew of Nick, Ben and Reese were excellent.  Nick kept me informed of their arrival times.  They answered questions and tolerated my photographs as the work progressed.  They cleaned out all old insulation and debris from the crawlspace and hauled it away - they even took some other wood and rebar that was hanging around.  They applied a mold spray to kill mold.   Part of the job involved grading the crawlspace floor which was not easy since here in Chattanooga we don't have soil, we have rock with some clay mixed in.  They insulated the foundation walls with a thick product called Silverglo.  It covered the old foundation vents to stop outside air from entering.   After that a 20 mil vapor barrier was laid down covering the floor and going partially up the walls and covering the piers.  The Silverglo was also cut to fit between each floor joist to insulate the sill plate.  A sump drain with alarm was installed at the low point of the crawlspace floor.   Foam was used to seal every crack and hole.  They installed a weatherproof door in place of my old crawlspace door.  Finally, a dehumidifier was installed and tested.
    I am very pleased with the work that was done and very happy with the results.   I used to hate my crawlspace - it was a nasty, damp, bug-infested part of my house that I didn't want to go into.  Now I love it.  I can go in there to inspect my plumbing, HVAC, dryer vent, etc, and it is clean, dry, and pleasant.  I know it is better for my house and it is healthier for me and my family.
    - Mark P.
  • A
    AAA Basement Waterproofing
    AAA Basement Waterproofing provided excellent service at both the sales and service. They were on time, provided feedback and communication during the process. Their system is real and worth the money spent at it is truly engineered.
    - Eric L.
  • D
    B-Dry Waterproofing & Foundation Repair

    I'm not that favorable to this company as I am to the other. It's actually we didn't spend any penny at all because it was part of the contract. They weren't as personable and the young man that came out initially, he didn't follow through with the results that he found. I had to call to get those results and then it took another agent to see. It was not as smooth as someone would like. So, I wasn't totally satisfied with the way that they handled the situation.

    I feel that, as I said earlier, if anyone chooses to use them that they would have to be aggressive in making sure that they received all the information needed to come into a finalization of whatever project it is that they will have to follow-up with the company which I felt that it was more on them. They should have made sure that the job was complete and that we were satisfied. They have not called to see how satisfied we were and that's a good customer service. So, their customer service was not up to par to what they have advertised.

    I believe that they did some digging and they didn't really smooth out the hole that they had made. They were late.

    - John N.
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Foundation & Basement Contractors in Ooltewah

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