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Cleaning reviews in Old Hickory

  • A
    Latina's House Cleaning
    Wow! That sums it up! I can���t get over the level of detail shown! My appliances look brand new! Very responsive she came to the house the same day I called. Arrived early and stayed most of the day and super sweet. Definitely recommend and can���t wait to use her again!
    - Ashley C.
  • F
    A Step Above Carpet & Flooring Care LLC
    Cleaned when i was not home. Once i moved in all i could smell was dog. I cleaned the carpet in the living room with my own rug Hoover rug cleaner and the water was black. I called the Company and they explained that should not be we cleaned the carpet. The owner Bobby and I came to an agreement they would re-clean and treat for pet smell. I request the information in writing to my email and got a totally different response just a pet treatment for one spot no re-cleaning. I called to discuss the difference and was pretty much told it would be between 75 and 150 to treat the carpet for pets and no re-cleaning. After several exchange they agreed to refund the cost. I would not recommend using this company especially since they really did not clean my carpet and offers a solution and then backed out on it.
    - Christopher C.
  • D
    Music City Maid Service & Carpet Cleaning
    They did an incredibly poor job. The first crew did not clean anything above their heads. I complained and they sent another crew. This crew only cleaned what was above their heads and let the dust and dirt fall down onto the other areas that were cleaned the day before. The second crew was overheard talking about the first crew in a negative way. Finally the floor that was left "clean" was sticky and gross and I had to mop it myself before my guests arrived. I would not hire them to clean my dog's house. I may never hire a professional cleaner again, I feel so ripped off.
    - Kim K.
  • D
    Music City Maid Service & Carpet Cleaning
    I could not have been more disappointed.  When the crew arrived at my house, I took her through each room and described what I was looking for to be done.  We have floating shelves with bric a brac in every room of the house and celiling fans. First of all, when I reached out directly to the provider to insure that the job could be done on my timeline (before purchase) I was assured that they could be there on Tuesday to perform the work before my houseguests arrived on Wednesday. During that call, it was suggested that I go ahead and ���purchase��� the service over the phone, not through Angie���s List offers. I did make the purchase at that time and scheduled the service. The scheduled time was arranged so that I could run home for lunch to let them in and discuss what I was looking to have done. I put my dogs outside so that they could perform the work without difficulty, and so the dogs would not leave a mess behind once the provider left. When the crew arrived, I took them through each room in the house and described what services would be performed. Since I was working from the description in the offer, I discussed all of the bric-brac located in each room, especially the ���high��� dusting. My daughter has a collection of porcelain horses on high floating shelves in her room. When I spoke about dusting these items the provider stated that she could not reach them and that she was afraid that she would break them. I indicated that we had a step stool for her to reach the items that were part of what I purchased (again based on their verbiage in the offer, and that I fully expected these items to be dusted.) I pointed out the ceiling fans in all rooms, window sills, baseboards, and floors as were described in the offer. I left linens to be put on the beds in 2 of 3 bedrooms. I did ask that they clean the refrigerator instead of the oven and that was confirmed by a phone call back to the office. When I returned home, I was so disappointed that I cried. Every ceiling fan in the house still had a THICK layer of dust, no surface above eye level had been cleaned at all. The frame around the bathroom mirror still had dust, the shelf above the kitchen sink (glass) had not been wiped off, much less cleaned. NONE of the high dusting had been done and most of the wall decorations were still dirty. One of the worst examples of cleaning I have ever seen. The following morning (the day my guests were due to arrive), I called the office to talk about my experience and how unhappy I was with what was provided to me. The person on the phone said that they did not have anyone available to come back until Thursday afternoon, but after complaining a little more, they agreed to send someone out in the late morning on Wednesday. They assured me that they would be back to fix the issues. My daughter had to call in to work, because I no longer felt confident leaving them to work unsupervised in my home. So the new crew came and cleaned the ���upper��� items. Ceiling fans, picture frames, etc. But they didn���t really clean up what fell down. There is a reason we clean from ���Top to bottom���, gravity. They did re-clean the kitchen floor. According to my daughter, the opened some spray bottle, poured cleaning solution on the floor and mopped it in. this of course, left an extremely sticky residue and I had to re-mop my floor while my company was already at my home. All in all this was the worst experience ever and I would not recommend this company at all. I don't know that I would ever hire out a deep cleaning again if this is the quality of work I can expect. the point in hiring this out is simply not having the time to get it done myself.
    - Kim K.
  • A
    A Touch of Elegance Maid Service
    Mike and his crew showed up at the agreed time and immediately went to work, I must say they did an excellent Job, I was so impressed that we decided to start using Mike's services on a regular basis,
    - Andrew A.
  • F
    Pristine Cleaning & Restoration
    Bought a deal through Angie's List on October 22, 2015 to have my home cleaned the week of Thanksgiving (10 hours of thorough house cleaning  including oven and refrigerator). I scheduled a cleaning for November 23rd on October 23rd (an entire month in advance). When I didn't hear from the company I called to find out that they no longer clean houses and that Angie's List should have informed me that the deal was no longer valid weeks ago. So now I'm stuck 3 days before Thanksgiving and all other cleaning places are booked solid. Thanks Angie's List for being a total disappointment and waste of time.
    - Lisha R.
  • A
    Vent Masters
    Angie's List did not give him my contact information, though I'd purchased an Angie's List deal, given them contact info, and asked for a specific time slot.  I waited around a which for him to call, but I ended up having to call and make an appointment myself.  Obviously this is a stupid Angie's List issue.

    When he came, he did not have a ladder, but I had one, which I helped him get down and into place.  I wouldn't care about that, but there was still an additional ladder charge, even though he used my ladder.  He explained this to me, but I wasn't exactly happy about it.

    He did a good thorough job cleaning the vent out, and then replaced the lousy vent cover outside (for an additional charge, as expected).

    He was polite, and explained everything well.  I got the feeling he needed a helper for this job, as there were a few things he asked me to help out with.  Evidently his previous helper had just taken a new job.
    - Craig M.
  • A
    Rachel Cleaning Service
    Rachel and Van clean our house biweekly. They do a terrific job every time. They go above and beyond to do a great job. If you have special needs or areas that need attention, they will address them for you. If you are looking for a good, reliable cleaning service Rachel and Van are the best!
    - Valarie V.
  • A
    City Service Maids
    They showed up on time which is a real plus because others I have used didn't.  They cleaned all the bathrooms and baseboards, wasn't expecting baseboards so they went beyond the call of duty.  They cleaned the kitchen which again they cleaned the windows which most companies do not do that.  There was a little dust left behind however we had tons with dog hair so we expected some residual.  We will be having them back out.  The office staff were great too,.!
    - Chasedie H.
  • A
    Maid Brigade of Middle Tennessee
    The service is wonderful. We have been using them for quite a while now, probably a year or so. They are a good servie, they are excellent, on time, courteous and they do a great job. I pay $115 every two weeks.
    - Sally E.
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Cleaners in Old Hickory

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