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Carpet Cleaning reviews in Old Hickory

  • F
    A Step Above Carpet & Flooring Care LLC
    Cleaned when i was not home. Once i moved in all i could smell was dog. I cleaned the carpet in the living room with my own rug Hoover rug cleaner and the water was black. I called the Company and they explained that should not be we cleaned the carpet. The owner Bobby and I came to an agreement they would re-clean and treat for pet smell. I request the information in writing to my email and got a totally different response just a pet treatment for one spot no re-cleaning. I called to discuss the difference and was pretty much told it would be between 75 and 150 to treat the carpet for pets and no re-cleaning. After several exchange they agreed to refund the cost. I would not recommend using this company especially since they really did not clean my carpet and offers a solution and then backed out on it.
    - Christopher C.
  • F
    Pristine Cleaning & Restoration
    Bought a deal through Angie's List on October 22, 2015 to have my home cleaned the week of Thanksgiving (10 hours of thorough house cleaning  including oven and refrigerator). I scheduled a cleaning for November 23rd on October 23rd (an entire month in advance). When I didn't hear from the company I called to find out that they no longer clean houses and that Angie's List should have informed me that the deal was no longer valid weeks ago. So now I'm stuck 3 days before Thanksgiving and all other cleaning places are booked solid. Thanks Angie's List for being a total disappointment and waste of time.
    - Lisha R.
  • A
    Swan Floor Care
    Rooveltro is wonderful.  Very polite and knowledgable.  He got out stains that others had told me were too "set" to remove.(thought I had submitted when service provided!!  Am ready to call him again.
    - janet l.
  • A
    Swan Floor Care
    I was extremely pleased.  Huge mug of coffee, with cream, with sugar turned over during Christmas.  Tried everything.  Would not come out.  I called Swan because my son and daughter-in-law had had their wall-to-wall cleaned by him and they swore he was the best.  Stain was gone!!!  Then he cleaned some puppy oops that were old and had been  fairly well cleaned up, but you could see a faint stain if you knew where to look.  Gone!!!  Over the years, I have had my rugs cleaned by a large carpet cleaning operation.  They had told me the "no one" could get out those set in stains.  Wrong!  As long as Swan stays in business, my rugs will be cleaned by them.
    - janet l.
  • A
    Pristine Cleaning & Restoration
    It went excellent! They showed up on time, and came in a hurry. We had a dog pooh stain that we had tried to clean a thousand different ways... it ended in a horrible green color. The tech wasn't able to get the stain out fully while there, but treated the area with something he said would continue working. It did, and the stain is completely gone!! Which is great since it was in our dining room right next to the table! I will definitely use them again!!!
    - Jim T.
  • A
    iCleanCarpet Inc
    We had a great experience.  The guys came on time and did a fantastic job.  Our carpets looked great and smelled great when they were finished.  We will definately use them again in the future.
    - Jamie R.
  • F
    Steam-Pro
    I called the company on Wed. after finding a coupon in a Value-Pak sent in the mail.  After much discussion about what I needed, I was quoted a price of $149.00 approximately, to be adjusted a few dollars if my area rug needed to be taken in to be cleaned.  On Thurs. 2 workers arrived at my home on time, one obviously the lead guy.  He asked me to take him through my house and show him what needed to be done, 1 area rug, the family room, one bedroom & hall, 13 steps, same thing I had told the man the day before.  They sat down and he started writing on his clipboard papers.  I saw the figures $345.00 and told him I had been quoted a price already.  He talked over me, said he had to finish his explanation of the different price, would I give him the courtesy of explaining what all needed to be done.  He had already been rude to his co-worker when were talking about our dogs while he was writing, and shushed me when I tried to tell him no, again.  I told his co-worker, who seemed like a nice guy, that I thought it was a bait and switch tactic and that he seemed too nice to work for a company who did business that way. The lead guy had called his owner and was on hold.  When he started talking he said " we have big trouble at this job, the third one of my day, she's screaming about bait and switch."  When I heard that I told him we were done, and he held up his hand to shush me again.  I told him I wanted him to leave my house, he just looked at me and I told him again to leave.  He finally picked up his clipboard and went to the door and left.  I was pretty upset that he would try to bully me, that he was so rude, but I did call another company who came and did the work and did it well, for the price they had quoted me.
    - Margaret I.
  • A
    Coit Cleaning and Restoration Services
    Carpet cleaning went well. The service technician was prompt, courteous, and did the work in a timely manner. He was also careful not to get water on my downstairs hardwood floor while getting his hose and cleaner upstairs where the carpet was located.
    When he saw the tile bathroom floor he was supposed to seal after cleaning the carpet in the adjacent room he exclaimed that he would not touch it. He criticized the COIT salesperson that bid the tile job and tried calling him supposedly on his cell phone. He neither talked to the person nor left a message but said he would see him back at the shop/office. He added the guy should never have bid the job for the price that was quoted and refused to do the work.

    Rather than have a mad technician in my house I told him not to worry about it and that I would get someone else to do it. I did tell him I was very disappointed in COIT and that it was not what I expected at all, as to the tile. The carpet cleaning was done well and looks great.

    I was surprised as I heard from a friend that COIT was great but my experience was turning out mixed. I have slightly altered my original review on Angie's List which was recently done, as within one day of posting it a COIT official, Scott, called me.  He asked if we could talk about the issue which I willingly agreed to do. He indicated he would like to hear the whole story. After hearing it he agreed my account was accurate, but added that he wanted to try and correct the problem by sending out a staff member who is well experienced in tile cleaning/sealing. His observation was that the technician who came to my house should have followed through with management to further address the unresolved issue of my tile that still needed sealing. I have an appointment with the COIT tile specialist on a Saturday since that is most convenient for me. An update will follow when the COIT folks come out next week. I am hopeful for a positive outcome. Update: Saturday January 26, 2013 a very competent tile technician arrived at the exact time he indicated by phone that morning. He carefully sealed the tile, gave me some advice for future care, and is working on a bid to clean some other tile in the house. I changed all the grading that I had indicated as "B" to "A". I previously graded "Professionalism" as "C" and changed that to "A" as well.

    Overall- mistakes happen and some employees make them. When the owner offers to correct a mistake or shortcoming in a sincere manner, I see no reason to ignore that effort. In this case, it has all turned out how I initially believed it would be - so "A" is the grade I believe best describes the final outcome.

    If you have tile issues, ask for Travis!

    Thanks Scott for calling me and getting this resolved!!
    - Otho H.
  • A
    A Step Above Carpet & Flooring Care LLC
    Great work. We needed our carpets cleaned in a hurry to prepare for a large gathering at our home. A Step Above was able to come out a cuple of days after we called. We had several problem areas caused by pets and they were able to remove those stains like they were never there. Very happy with the service.
    - Jamie R.
  • A
    Carpet Technologies
    My husband stayed home while they cleaned & repaired carpets for two reason 1) we have two cats that he needed to keep out of the way 2) in case there were issues with the repair, he wanted to be there to approve changes to our services. We ended up having two seams cut and the team explained why it was necessary. 

    We are so happy with Carpet Technologies services, but beyond that, they helped to educate us about carpet installation, care, and the types of companies to look for when we relocate to a new state. 

    DO: Call in advance to get a date that works for your schedule. 
    DO: Remove all breakables from your furniture before it gets moved about.
    DO: Vacuum the floors before the carpet folks come. 
    DONT: Bother calling any other company in Nashville. These guys are the BEST!

    - Natosha B.
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Carpet Cleaners in Old Hickory

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