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Find Top-Rated Oak Ridge Marble & Granite Companies

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Marble & Granite reviews in Oak Ridge

  • A
    Knoxville Stone Interiors did a great job finding a nice stone for our kitchen at a reasonable price. The estimator was punctual, personable, professional, and did a great job on the estimate.  The showroom assistance was very helpful and clear on explaining the contract.  The only issue we had was that we had to have the stone recut for part of the kitchen and therefore had the kitchen torn out and unusable for a week. That being said, we did have a very strange/difficult angle to cut. I was glad they brought out the actual fabricator on the second try.  He was an amazing worker and did an fantastic job! Also, they came out as quickly as possible to solve the problem. In the grand scope of things, this was small issue that would NOT prevent me from using KSI.  My kitchen is BEAUTIFUL!
    - Deana W.
  • A
    Very nice group of people. We used them for the granite in both bathrooms. Very flexible and the prices were reasonable. The only improvement I could see in their operation is the need for better light in the back of their facility where the granite is stored. It is difficult to judge the colors of the granite as they might appear in ones kitchen.
    - james k.
  • A
    We went with Knoxville Stone Interiors because they were recommended by the decorator we were using. We selected also purchased sinks there - they were fairly priced and it was more convenient. Sales staff was patient and helpfulWe wanted to make sure that the stainless steel sink for the kitchen was insulated for sound and they were not familiar with that and had to research it - it was insulated. After signing forms absolving Knoxville Stone Interiors from about anything imaginable, we placed a deposit and ordered the material.

    Knoxville Stone's estimator showed up on schedule. He showed me the quantity-dimensions estimate and I signed it. I did not notice that splash guards had been included in the estimate for the bathroom vanity. We had specified no splash guards for the kitchen and the bath. Later Knoxville Stone Interiors called and said that there was not enough granite in the remnant we had selected to complete the vanity and we had to go back and pick out some alternate granite. We were not pleased with the selection of remnant pieces available, but made the best of it.

    Once the stone was cut to size, installation was scheduled. Installers showed up as scheduled. I had my main contractor there with me to deal with any issues. Turns out quartz splash guards had been cut. We sent the splash guards back for credit, but it turned out that something else that had changed would cost us more and Knoxville Stone Interiors netted out the difference so the the invoice did not change. I never understood it, but I also never pursued it.

    There were also splash guards for the vanity top, which we had specifically not ordered, but I had signed the the estimate showing quantities for the splash guard. I suspect that the extra requirements for the splash guards for the vanity was the reason that the granite remnant that we had originally chosen could not be used. My lesson learned is to read the detail in the estimate before signing.

    Installation went well. We were glad the contractor was there to help resolve issues with the installation of the sinks and counter tops with the base cabinets and to make sure the dishwasher could be easily installed. Knoxville Stone Interiors does not do plumbing, so separate arrangements need to be made before the sinks and dishwasher can be used.
    - Derwood H.
  • C
    The experience was mixed.  The first half of my job went really well.  I got exactly what I wanted and it was well done.  The second half of my job in the back that was done the second year, I had a couple of problems with that and I haven't been able to get them to come back.  It is supposedly guaranteed work; but they set 4 lime stone stairs for me and didn't put the proper base.  The rain has washed it out from underneath.  I can put an arm underneath the stairs like up to my shoulders.  I have called them so many times and they always say that they will come out to look at it; but it just doesn't happen.  I am really pleased with what's here, but a couple of things need to be addressed.  I know they are at the height of their work season and all that.  When they were here, they were nice guys and worked hard.  Their work is good.  I think they just made a mistake in this one place and another place just needs addressing, that's all.  The portion of the work was good.  I am trying to get them to resolve all this.  I have used them twice.  I like them enough to call them back.  I like the young man and I don't think he is fundamentally dishonest.  He is not taking care of the business like he needs to.  It is like 95% being happy and 5% of the things that needed to be done.
    - Sharon L.
  • D
    The initial salesperson, Micheline, was professional and competent, visiting our home and helping us select the best types of granite to complement the existing cupboards and flooring. Unfortunately, when the workmen came to install the countertops in the kitchen they broke a chunk off the edge of the countertop during installation. Rather than taking that smaller cornerpiece back and making a new piece, they glued the broken piece back on and said nothing to us. We noticed the repaired edge almost immediately and insisted they replace that portion of the countertop. When they returned to take it out, they broke the edge of the larger piece next to it and attempted to glue it back together (unbelievable). This time I discovered the workman doing this and insisted they remove the larger piece as well. The two pieces were taken back to the shop, refabricated and re-installed. During re-installation, a crack was made in one of the pieces bordering the sink. This does not compromise the structural integrity of the countertop and is cosmetic only. Two weeks after the second installation, the sink collapsed off the bottom of the counter while it was full of water and pots. If someone had not been home to respond immediately, the spilled water would have damaged the hardwood floors. The owner of the company returned with workmen and supervised the reinstallation the sink. Since the countertops have been installed, the seams have "broken" twice in 3 years, requiring the workmen to return for further repairs. The last time the workmen came, the owner told me that this is common with granite, i.e. the pieces shift, seams break, and repairs are needed. I was surprised to learn this. Perhaps this is true but no other acquaintances of ours who have granite countertops have ever indicated that they have their granite countertops repaired every 1.5 years or even less often than that. Needless to say, we are not happy with the quality of the work performed by this company and would not use them again.

    Now for the bathroom countertop installation. The first piece installed had a flaw in it that occurred during installation. We chose a second piece we liked even more so all turned out well. Unfortunately, the workman carelessly drilled the holes for the plumber to install the faucets after installing the second piece. The holes were uneven and drilled too close to the back of the countertop. When they plumber came to install the faucets he informed me that the placement of the faucet holes was unacceptable and that the faucet handles would be flush against the backsplash with no space to clean behind the faucets. The workmen from Smokey Mountain Tops returned and argued with me that the hole placement was fine. Against my better judgement, I had the plumber install the faucets and just as he had predicted, the faucets were placed unevenly with some of the faucets and handles absolutely flush against the backsplash and others up to 1 cm from the backsplash. Again, the owner had to return with his installers and had to shift the entire granite piece away from the back of the cupboard. This partially compensated for the poor workmanship. If I had to do it over again, I would have insisted they pull all the countertops out of the kitchen and bathroom and start over again from scratch. In fairness to the owner, Todd Scott, he offered us this option at one point but I was just too exhausted and fed up with his installers to do this at the time. I feel the owner of the company was responsible, professional, competent, and responsive in his dealings with us. Unfortunately, the same cannot be said of some of his installers. They caused a lot of problems for the owner and us with their sloppy workmanship.
    - Lynn T.
  • A
    - Camden H.
  • B
    - Camden H.
  • A
    They are excellent from the ordering to delivery.
    - Robert M.
  • A
    They came out when they were scheduled to come out. Their estimate was a little more than other companies. They only do granite pools. They were responsive.
    - della r.
  • F
    We did not use this fabricator.
    - William W.
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Marble & Granite Companies in Oak Ridge

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    11124 Kingston Pike
    Knoxville, TN