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Appliance Repair reviews in Oak Ridge

  • A
    The Appliance Doctor
    I couldn't be more pleased - the gentleman responded with next-day service (I had called late in the afternoon). He arrived exactly on time, having called to let me know he was on the way.  With friendly and efficient service, he quickly figured out the problem with my refrigerator, and repaired it in nothing flat. Then, the final charge was well below what we were expecting and my refrigerator is once again keeping everything cold as it should. We would definitely use The Appliance Doctor again. 

    - Kathryn S.
  • A
    ANDERSON APPLIANCE PARTS & SERVICE
    They did a great job. Alex figured out the problem, and replaced the malfunctioning part. He even recommended a used part which they warranty) to save me money. I will definitely use them again!
    - Emily D.
  • F
    Johnson Appliance Repair
    The old phrase ?a bull in a china shop? pops immediately to mind when thinking of my experience with this outfit ? except Johnson Appliance Repair sent a team of them to install our new range!   The team leader, I believe, was named Gordon; I can?t remember the other guy ever introducing himself.
    This outfit was acting as a subcontractor for American Home Shield (AHS), who markets home protection warranties.  They were supposed to uncrate and install a new Jenn-Aire gas range ? after AHS determined our old one could not be repaired.   When setting this installation up, AHS personnel also told me that the installers would take care of removal and disposal of the old range.
    About all that went well was that they showed up around 10:15; the appointment was for 10:00.  Still, 15 minutes is better promptness than I?ve gotten from the telephone and cable TV companies with whom I?ve dealt. 
    These guys didn?t even get the range completely uncrated before mangling the decorative stainless steel kick plate on the front of the unit!  Oddly, the second step in the included installation manual ? right after telling about removing packing materials and loose parts shipped inside the range ? reads ?Remove screws from kick plate.?  The instructions then continue with instructions for removing the kick plate so as not to damage it.
    Next, while attempting to manhandle the unit through one of our sliding patio doors, they caught a piece of sheet metal  near the bottom of the range on the door sill ? bending a corner of it away from the range body -- facilitating it plowing a couple of gouges into our oak floor.
    Things calmed down a bit for a while as they started figuring how to attach the existing gas plumbing to the range.   However, they soon realized they?d have leave for an hour or so to go to the hardware store for some fittings.  Fortunately ? and apparently rightfully ? in my pre-installation paranoia, I had already bought a bunch of pipe elbows and stubs that I thought might be needed.  The threatened delay was avoided as they picked the elbows and stubs required from my stash.   I later returned the unused items to Home Depot.
    This plumbing exercise was not completely without incident, though.  The process of routing the gas line without interfering with any of the range components required moving the unit into and out of the opening several times.  During these iterations they damaged the custom platform I made to align the cooktop with our higher-than-normal countertops.
    The final iteration of this moving out and in process was, indeed, the most memorable, though.  
    Rather than use one of the conventional methods for checking the integrity of the gas connections (like maybe a soapy solution ? or even some kind of a chemical detector), the assistant bull asked our son to borrow his cigarette lighter and then played the flame over the connections ? proudly asserting something to the effect of ?this way, you know right now if there?s a leak!?
    Finally, after forcing my heart from my throat back down into my chest cavity, with the installation complete ? and our nearly $6,000 Jenn-Aire gas range looking like a new car with a bashed-in fender on one of those auto insurance commercials ? the lead bull appeared to record model and serial numbers and promised they?d order another kick plate and let me know when it arrived to make arrangements to get it to me.   They then departed without even asking about removal and disposal of the old range, however ? after the events of the preceding two hours or so, taking that thing to the dump myself seemed preferable ?
    Over the ensuing month and a half I called several times to see when I could expect the new kick plate ? and was told every time that it was on ?back order.?  Never once, did the person who answered the phone identify himself.
    Finally, disgusted with what can only be interpreted as an attempt to stall -- and dejected about our nearly $6,000 range looking like a dented-up automobile -- I went on line and located a factory replacement part in under 5 minutes.  Even more surprising is that www.AppliancePartsPros.com had the new kick plate on our porch less than 48 hours after I ordered it!
    I have since communicated an abbreviated version of this saga to Johnson Appliance Repair with a request to be reimbursed for only the replacement kick plate and postage.  I?m still waiting ?
    If this is the type of outfit with whom you?d like to do business, then have at it. 
    Who knows?  Your story might be even more memorable ?
    - Paul F.
  • A
    Hydro Flow Inc
    Brian agreed to come within three hours of the time I called him. He was on time, found the problem quickly, repaired it and was gone in under an hour. I have used Hydro Flow before and highly recommend them.
    - Peggy M.
  • A
    Anthony's Appliance
    Anthony's Appliance was contacted by Home Depot for an LG fridge under warranty.  After three failed attempts by Home Depot to arrange for a repair with other companies, Anthony's was the one who agreed to do the work. They should have called Anthony's first.  After the work order was received I was called and told Neil could be out the next day.  Neil called within the window specified and arrived promptly.  I had to empty the freezer while he got the replacement part ready and within five minutes I was ready to reload the freezer.  Error code gone and working fine for now.  After all . . . it is an LG.  Neil was courteous and answered all my questions. When I need an appliance serviced again, I will call Anthony's.  Another pleasant outcome of this service call . . . I found a frozen cinnamon roll and ate it after Neil left!
    - Karen C.
  • A
    ANDERSON APPLIANCE PARTS & SERVICE
    They quickly found the problem and ordered the part needed for the repair. They told me when the part would be in and when they would be back and kept their word. They also cleaned up before they left. They were very professional.
    - Sheryal M.
  • A
    Maytag Store Appliance Care and Repair
    I called Mr. Davis around 9:30am, and although he wasn't sure he'd be able to come out that day, adjusted his schedule and arrive around noon.  He quickly determined the cause of the issue, and since he brought along the required replacement part, got right to work replacing it.  He even offered to vacuum out the lint, etc. from the inside of the drier.  The job took him all of fifteen minutes.  He was very courteous.
    - David J.
  • A
    ANDERSON APPLIANCE PARTS & SERVICE
    Our technician was Alex. He showed up within the time frame we were told. That's important to me. He was very efficient and clearly knew what he was doing. He fixed the water system quickly and needed to go pick up a new defroster for the other refrigerator's freezer. The part did not seemed over-priced, and he returned quickly. For getting back 2 totally working refrigerators, we were very pleased to spend less than $230, rather than having to replace one of them for a minimum of $1200 or more! We are pleased to recommend Alex, for sure! I am assuming that the rest of the repair people are up to his standard.
    - Colleen B.
  • C
    Appliance Repair Service
    They were nice enough. They charge me $500 for something that I had not had to go to account in the couple of days and have something outfit for me. I could?ve pay $80 to get be part of myself of the $500 but I needed to make sure everything was working 100%. It was great but they charge me $150 on doing a job that was only done in more than 5 minutes. That was great. They were not too far off on appointment time, it was acceptable. Price is too pricey. They did the job pretty quickly but again it something that left complicated in the things that I work every day.
    - Carrie R.
  • A
    ANDERSON APPLIANCE PARTS & SERVICE
    It was free when he came the second time. There weren't a thing I did not like about the man. In fact, I love the repairman. He is darling. He came before he said he would. Every time he comes out here to fix it, he fixed what was broken at the time. His price is excellent.
    - Cindy T.
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Appliance Repair Services in Oak Ridge

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