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Irrigation System reviews in Nolensville

  • D
    Greenbriar Landscape Company Inc
    The initial installation of the lawn irrigation went well.  The company representative Shane Fogle was responsive on quotes and was chosen out of three bids from other lawn irrigation companies.  This was mainly because Shane Fogle "pitched" that he was in the neighborhood if anything went wrong (Greenbriar/Fogle had been contracted by our builder, Turnberry Homes, to maintain the grounds). His bid price was comparable to other vendors for our lawn irrigation installation.
    The irrigation system worked as designed until I found out that my first water bill, for running the system 13 total days was $1150.00. I contacted the water company to investigate.  Greenbriar at all times (I repeat at all times, even at this writing on 11/6/13) took no responsibility and claimed the water meter was faulty & the water company was in error.  The water company removed their digital water meter and replaced it with a new  one.  They tested the original meter and found it to be working as designed and within standards.  The water company engineer suggested testing the irrigation system flow rate by using their digital water meter.  This was done by Greenbriar and resulted in the flow rate being double what the system was designed for (i.e. the zone should have produced an average of 10 gallons per minute (gpm) but tested at 20 gpm).  This explained why my water bill was twice what I expected.  The water company tested the "backflow" system and it was found that the pressure on the irrigation system from the street was approximately 160 psi.  When we consulted another expert they stated that at 160 psi and no pressure reducer installed on our system it would eventually suffer catastrophic failure.  At our request Greenbriar did install a pressure reducer but only after we determined they had not properly tested the input pressure from the main line.  I consider this a faulty installation. If I had not been vigilant about investigating the source of the problem the high pressure would have caused catastrophic failure, leaks underground, and who knows what other headaches (most likely after the year warranty expired). 
    This was not my biggest complaint about Greenbriar.  Shane Fogle was responsive until it started looking like he was partially, if not wholly responsible, for a missed high pressure indicator that could have been catastrophic in the future.  Once it was apparent that I wanted compensation for my high water bill he would not call me back.  That is until I sent him a certified letter threatening to dispute the charge on my credit card.  When he finally contacted me he was rude and arrogant, even accusing me of trying to undercut him to get a better price, or money back, on the installation.  I am still debating whether to dispute the charge for the final payment. I think I have decided to take the high road.  Other homeowners in my development have experienced similar and even worse service from Greenbriar and Shane Fogle, not just with lawn irrigation but also landscaping.  I will not go into their experiences because I do not have all of their facts.  The common theme in all of them is extremely poor customer service and lots of attitude from Shane Fogle when things go wrong, or maybe more appropriately, do not go well. As a small business owner I think he will eventually sink his own ship with that attitude.
    - John W.
  • A
    TLC The Landscape Co
    Things went ok. We had quite a few delays due to bad weather, changing tree sizes and unacceptable first batch of sod. Toward the end of the job we were on vacation and they finally finished it all up. Benjamin was our contact and we found him to be very agreeable and easy to work with. We would use them again.
    - Charles P.
  • A
    Aqueduct Irrigation
    They were very accommodating to my schedule when I set up the appt.  Our serviceman arrive ON TIME and after a brief description of what we wanted, he got right to work.  We were able to watch him do everything on our punch-list.  He answered our questions while he kept busy on our system!  He was very professional and the cost was reasonable.  I would highly recommend this company to my family and friends....
    - Charles P.
  • F
    TLC The Landscape Co
    I called to make a service appointment with their office. it was
    scheduled for approximately one week later. This appointment was for
    3:00pm in the afternoon. I had to leave work EARLY to make this
    appointment and after I was home, they had the nerve to leave me a
    message 10 MINUTES (YES, 10 MINUTES before our scheduled appointment to
    try and RESCHEDULE our appointment. In today's busy world these service
    companies (and I use that term loosely) need to be more professional in
    their dealings with customers. I called another company to perform our
    work and I will and have recommended them. But, these folks at TLC
    (what a joke) will NEVER get any of my business!!!!
    - Charles P.
  • A
    B & E Irrigation
    Installation was quick and painless. Band E arranged for getting gas and water lines marked appropriately. Cable company does not come out to mark cable connections unfortunately. One feature I found most helpful was that the installers had their own little device to clearly identify where the cable run was so it did not get cut by accident.
    Band E promptly scheduled a follow up visit to run through the system after installation. I had two instances where service was needed; one related to an issue with the back flow preventer test done by the county and the other due to a damaged sprinkler head. Their service was responsive and as scheduled in both cases.
    - Peter L.
  • A
    Landscaping Creations LLC
    I didn't end up using Landscaping Creations, they just gave me some advice. They had professional attitude and response. He checked back with me a couple of times to make sure I had all the information I needed.
    - Richard A.
  • A
    BRENTWOOD LANDSCAPES INC
    They are very knowledgeable and conscientious. They are thoughtful about laying things out right. When they plan they look at what is best for the grass and not just what is easier to install. They put in great systems and maintain them well.
    - Thad S.
  • A
    Nashville Irrigation and Lighting, LLC
    They were very helpful in designing the system. We needed a few heads adjusted and they were prompt at coming out and adjusting.
    - Jeffrey P.
  • A
    Green Scene Irrigation and Landscaping
    Great. Very professional
    - Natasha S.
  • A
    Nashville Irrigation and Lighting, LLC
    Everything was perfect.  They came back promptly to fix minor issues.
    - Robert M.
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Lawn Irrigation Services in Nolensville

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