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General Contracting reviews in Nolensville

  • F
    Our project started out promising, but quickly went from bad to worse. Bobby was great in the beginning in getting us a quote and discussing the project. He worked with us to refine our plan and was responsive and friendly throughout the negotiation process and while getting HOA approval. SMC was set to begin the project in early August 2015. After numerous delays they finally began the project weeks later. We were told the entire project would take 2-3 weeks. At the beginning of October (8 weeks later) the crew had still not finished the work. There were install issues with the original deck and paver pad. Bobby had to fire his first crew and redo most of the project. The second crew came out and instead of fixing all issues only bandaged the issues. Bobby always seemed very concerned in fixing the issues and would offer additional items such as a planter box to ease our concerns. In early October we left the country for a previously planned trip. The second crew had not yet finished, but we completed a preliminary walk-through on the job as they were expected to finish while we were gone. We cut a check, post-dated it, and gave it to Bobby. This was a big mistake on our part. SMC was supposed to come through for an official, final walk through upon our return, but because we cut the check, that never happened. We spent most of the winter trying to get ahold of Bobby and SMC to not avail. There were some issues with the final product and the paver pad began sinking as soon as it was completed. We finally got ahold of Bobby in late February / March, and in typical fashion, he was friendly and accommodating. A third crew did fix it and Bobby added a flower box around the outside at no additional cost, but then that crew left the project without it being complete. When I attempted to call the foreman and find out when they were returning I was told he was fired and to call Bobby. Once again, multiple attempts to reach Bobby were made, but no return calls were received. In June, I finally got back in touch with Bobby who had me work with one of his employees (fourth crew) on the remaining issues that were not resolved the first time around. I was able to work with the employee regarding the issues. He was very concerned about the install and the flaws. He told me he was embarrassed by the craftsmanship on the job and SMC would not want this shoddy work associated with their name. I was told multiple times that I was very important and that my issues were a top priority for SMC. We set a date (which was delayed multiple times) to begin the work and I was told to expect the project to take just a few days, but when the time came for the fourth crew to come out and fix the issues they was a no show. I called him and was told he was no longer with SMC. This was early October 2016. Again, multiple calls to Bobby and SMC were made to find out what happened. After a week of no response from SMC I finally got in touch with Bobby when I called from a different number. Bobby told me my warranty for the labor was out of date since it had been more than a year even though I had been working with SMC during that time to rectify the issues from the initial install. Bobby indicated to me that SMC will be going out of business in the very near future. He told me that his team now involves just him and one other crew member. He said there is ���nothing he can do��� for me and threatened me by mentioning all of the ���free��� work he did on my job. All we ever wanted was a quality project, we did not ask for these ���free��� items, they were added to the project by Bobby in an attempt to smooth things over. For nearly a year now I have considered writing a bad review about SMC, I have not because of Bobby���s willingness to help and attitude during every interaction (even when it was challenging to get a response from him). It is frustrating that I am now being told that my project is no longer under warranty ��� a lack of responsiveness from the contractor should not allow this. If SMC truly goes out of business, we will be unable to resolve the outstanding issues with this company. I am currently searching for a contractor to come and fix the install issues from SMC so I can have a properly finished deck.
    - Patrick O.
  • B
    Arrow Roofing & Solar
    The deck looks great, they did a fine job. Our only issue is that our car, parked in the driveway, got sealer sprayed on it from the sprayig of the deck. . My wife's Infiniti now has a thin coat of bumpy sealer all over it.
    - Daryl D.
  • A
    Gillespie Carpentry
    We finished our 1100+ sq/ft basement.  Shane did a great job on all of the work in our basement. He framed offices walls, den walls, closets, reworked door opening and framed a fireplace.  Shane is very responsible and has attention to detail.  I gave him the plans but based on his experience he recommended changes to how the fireplace was framed.  His recommendations were correct and we are very pleased with the end product.
    - Jason D.
  • A
    Elliott Construction
    Darrell is honest, professional, and talented. I would hire him again.
    - DENNIS G.
  • A
    His Creations LLC
    - Mandi S.
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General Contractors in Nolensville

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