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a brick chimney on the side of a blue house with two windows

Masonry reviews in Murfreesboro

  • A
    Ground Up Foundation Repair
    Great! The company was on time and did everything they quoted. They explained in detail why these things needed to be done. All of their employees are professionals. We have not had any problems since this work was done. At the time when the aforementioned work was done this company had a separate remodel division which we used and are more than satisfied with their work. The remodel was $85K plus.
    - Mark H.
  • F
    Ashbusters Chimney Service
    On the 13th January 2016 I wrote an email to the owner Mark Stoner, most of it copied below.  As of today I have still not received a response. They are due here Wednesday so we shall see how that goes.  Would I use them again, NEVER.  Will I ever recommend them, NEVER.  If you want to use them for anything other than a clean for $99 then USE THEM AT YOUR OWN PERIL. You were warned.
    The planning and thought process of a task ahead and the execution especially, is vitally important and there have been a number of instances where this has fallen short of expectations.   When ** and ** first came out, being told that it would be put back just as it is and what was going to be done has fallen short of what has occurred.  The worst thing for customers is over promising and under delivering and changing goal posts depending on the day and maybe to suit the conversation at
    the time.  When you state what you are going to do, then this does not occur, your customer is left wondering whether a) that was just to get my business or b) your cutting corners hoping I will not know the difference. 
    Firstly, when needing to obtain access to the chimney through the attic, planning of how to gain access and how to repair such access after was lacking.  This can also be said for the fireplace surround itself.  In the chimney housing there was a huge hole
    cut, not in one piece, but in pieces, not leaving any attachable surface on one side for new wood. One of the side supports was cut into also.  I would expect, when planning on how to gain access, more thought would be given on how to repair such hole afterwards.  Also when having to cut into the floor, again instead of just making a random hole, more thought would of gone into how to repair such hole after.  Hacking away at a customers home with a sawzall in wanton abandon does not fill me with confidence and does not set you up for a successful result.   I had gone through the work order with the office before the last visit, ensuring everything I was expecting to be completed was on there, based on previous conversations.  Having received
    the completed work order for that day stating these holes had been fixed, when indeed they had not, made me question again the choices made to hire this company.  Why when the work order clearly stated your tasks for the day, would you leave after a couple of hours and only half a work order completed.  I even stated they need to be repaired today.  I have fixed one of them
    myself due to the freezing cold attic we have had since said holes were left open and am figuring out how to repair the one in the floor.  Again, if more thought had gone into the execution, the fix would of been easier and more straightforward than it is now.  On a positive note, whilst the hole was in the chimney housing since the first visit, I was able to check many times
    after the rain storms to ensure all was water tight and was pleased to report it was, although I did find a cigarette butt in the chimney hole on the ledge which was not there before and can only presume it was the worker I saw smoking on top when replacing the chase cover that dropped it in there.  I have absolutely no objection to anyone taking a smoke break, but I do object to the disregard for the safety of my property, I am glad it did not set anything alight as I would of needed more than a new fireplace installed and you would of received a nice bill for building me a new home.
    After your visit here, which was very pleasant, it was very nice to meet you, we discussed a number of issues, especially the fact that the brick was going to be laid up against the wood support with no drywall as I had been advised was going to occur.  This
    brought me back to my initial visit when advised it was going to put back exactly as it is.  How can a company not have the skills necessary to carry out this part of the job, instead opting to skip it all together.  As I mentioned, although I may not possess the skills in which to carry out the task, coming from a family in construction, I am well aware of the processes required in order to ensure a successful remodel and this was not the way to proceed with the task in hand.  You advised ** that on the left hand side of the fireplace where drywall had been removed in excess, that a batten would need to be inserted as the new drywall and old drywall where meeting, were not braced against anything and of course with the weight of the brick, has the potential of moving against unsupported drywall and at some point would of been an expensive fix on top of an already expensive fireplace replacement.  As this was still not done and appeared to have no intention of being done, we ceased work so that we could hire someone to complete that part of the job correctly.  At this point in time, I had lost all confidence in knowing that the job was going to be executed professionally and that if I wanted it done the right way then I was going to have to employ someone else and micro manage and question constantly these contractors myself.
    When the mantel was put back on during the last visit, again, I was expecting better preparation and execution.  I cannot stress enough how vital this is in order for a successful completion of a task.  In order to ensure a great result, one would think the product now being replaced would be free of 'old' sealer etc in order to ensure a flush mount and good adherence, it was not.  I had even stated that I had spent a while removing from the sides the old glue etc.  Having thought this would be enough to prompt their thought process to ensure the top was also prepared, sadly it was not.  Whilst looking at the mantel this morning, it is centered and level.  Being advised not to do anything to the mantel for at least 7 days, today is the first day I have been near
    it.  I wanted to wipe it down as dust is still floating around from the work, that's normal.  The mantel is flush against the wall on the right hand side.  The left hand side and top however and far from flush, again this may have something to do with all the old sealer left on and so much new glue used.  ** did mention that on his next visit he was going to remove the old sealer that is still attached at the top, but I had no idea the mantel was not even flush to the wall.  Again, he would not be needing to trim this
    off, had it of been prepared before attaching to the wall.  As I am beyond frustrated which you can appreciate, I am having someone come out to fix it, hoping there is no damage to the drywall we just paid to have repaired.  It is not ideal, but I have to employ someone to do it right the first time, that is a very important factor in any job and I have realized that at this point
    in time, this is the best I am going to receive from Ashbusters.
    I also mentioned on a number of occasions,  that part of the floor inside the fireplace was cracked through.  It is currently in two parts, one part having already been taken as this was damaged, the second part although damaged was left behind. 
    Having been advised this could be patched as it was just a surface crack was unacceptable.  Having spent nearly 1K on a fireplace I do not expect to have to receive something damaged and have it 'repaired'.  Having called the makers of the fireplace and explained the damage to the floor piece, they advised it should be replaced.  Having stated again on the last visit,
    about replacing the other damaged floor piece and being told it was just surface and will be patched, prompted my call to **.  It is quite clearly cracked  all the way through, which again has made me realize, that standards are not where they should be regarding what is an acceptable standard a customer should experience and receive.  ** by the way is an asset to your team and certainly a benefit to us as customers.
    The fireplace itself was scratched by the brick work on placing it, especially as the unit was so heavy and sliding it against the brickwork into place certainly wasn't going to help matters, but as there were no alternatives to put the unit in, had a little bit
    of thought gone into the execution, even the covering of the front of the unit with masking tape which would of acted as a barrier to the brick, or even covering the top and edge of the brick work to ensure minimal damage when sliding in the unit , would of been a step in the right direction.  I was advised it would be ok as the scratches would be painted over.  No problem, that is
    an acceptable fix, but what did take me by surprise, was when I did ask if they had the paint to fix the scratches, expecting it to be done,  I was handed a can, I guess that means I am fixing that myself, ok message received.

    - Miranda T.
  • A
    Ashbusters Chimney Service
    They were prompt on the initial visit and subsequent visit. They showed us the work and explained what they were doing. They were very helpful and professional. We will definitely use them again!
    - RHONDA T.
  • A
    LaGreen's Masonry Company
    It really helps all members when reviews are done without interjecting emotions and/or biases. Stating just the facts is far better. Mr. LaGreen had his crew come to our home within 4 days after contacting him. They were all quite professional. Our home suffered minor brick and mortar damage due to blasting of lime rock at a nearby construction site. Anyone living in Middle Tennessee can relate to this. The crew did an outstanding job restoring the damaged bricks and mortar. In fact, it looks better than when our home was built in 2007. This review would not be complete without conveying that Mr. LaGreen picked out the appropriate mortar and brick colors. This was paramount to having excellent results. The other part to this is that the men that did the work really knew what they were doing. I have been in drafting and design for many years and have also done some hands-on construction work. During my initial meeting with Mr. LaGreen to inspect the damage and discuss the project, itself, I knew that I had chosen the right person... the right company for the restoration work. It is always a BIG plus when you know that the owner of the company has done this work before, getting their hands dirty. I had interviewed several companies before I met with Mr. LaGreen. Before ending this review, Jose, who was the lead brick mason really impressed me. While inspecting the work, upon completion, I complimented him on a job well done. He was very humble and was very happy in just knowing that his efforts to do a good job had pleased me. This clearly showed in his smile. Jose exemplified the work ethics that seems to have vanished in our society. I hope this review helps anyone looking for a company to do masonry repairs at their home or business. The company does a lot more than just mail boxes and drive ways.
    - JOHN W.
  • A
    Bone Dry Roofing, Inc. - Nashville
    I found that Bone Dry has gone far above my expectation with this experience because I was certain there was a problem in a specific area and after Dustin's troubleshooting and testing, Bone Dry targeted the source of the problem I was experiencing. He explained why it was happening, what they would need to do to fill and seal the affected areas and how much it would cost us. They even gave my wife and I a week to decide what we wanted to do.
    My wife and I both feel that in high and sight, Bone Dry Roofing is a great experience because of the intelligence and skill level these folks brought to our house. We will undoubtedly be using them for exterior repairs in the future.
    - Daniel S.
  • A
    Artisan Masonry
    Everything about this job went great.

    I called Artisan Masonry and my call was promptly returned by the owner, Pat Drye.  I described the problem and scheduled a time for Mr. Drye to come out to have a look at my house and give me an estimate on work to repair several cracks that had appeared in the mortar.  Responsiveness was great, he even arrived a few minutes ahead of schedule.

    I am very particular about my house and it was very important to me for the cracks to be repaired, but it was also important that the repair match the original brickwork. Pat assured me that once he was finished that I would not be able to tell that there ever was a problem.  He did not disappoint.  Once the work was complete, you really could not see the repair.  He matched everything perfectly. He did a great job.

    I would highly recommend Artisan Masonry for tuck point or any other brick work that you might be need.  They responded very quickly, quoted a fair price, showed up when scheduled, and did an awesome job. 

    - Joseph M.
  • A
    Artisan Masonry
    The 10 foot walls of the original porch were bulging and the concrete slab was buckling. The porch was within months, perhaps weeks, of falling and damaging the entire house. Pat Drye and his masterful crew assessed the damage, engineered a safe and attractive redesign, and replaced the porch. First the roof of the house had to be propped up to prevent it from falling when the porch was torn down. Artisan Masonry took special care in ensuring this job was properly and safely done. Once the crew began tearing out the old top concrete slab it became apparent the two exterior walls were going to fall from internal fractures. The crew pulled the walls safely down and found, as expected, 8 inch block were 12 inch block should have been used, and over two tons of crush and run rock (the type used to be the foundation for road construction). The under laying materials also included construction cast offs (paint cans, boards, nails and debris) which decomposed over the course of time. The crew hauled of this away. The two exterior walls were built with 12 inch block faced with brick and mortar that exactly matched the existing brick and mortar of the rest of the house. The under supports for the concrete slab was a solid piece of corrugated steel, with the re-enforced underpinnings secured to all four walls. The concrete slab was poured and set. The work was clean, exact and attractive to the eye. To finish the work the crew constructed new posts and rails, replacing the wooden stairs that once protruded straight out onto the sloping back yard, with stairs that hug and are secured into the new back wall.
    Of course we wholeheartedly recommend Pat Drye and the masterful crew of Artisan Masonry for any masonry job one would need. They do it right, they do it beautifully, and they build to last. Clearly, once they do a job, it will never need to be done again. High professional standards, quality design, and promptness are the hallmarks of this provider. We are very pleased with the result!!
    - Vicki L.
  • C
    Sweeps & Ladders
    My 1st contact with the company was in late October or November 2012 .. I was told the wife was going to have a baby, the husband would be taking off till the 1st of the year; an appointment was set for January 2013. Although I had described the woodstove I have, the installation and how it works with the fireplace, and sent a picture, when he came, he was by himself and not prepared to move the woodstove in order to clean the fireplace/chimney properly. While here, he suggested that I contact my local fire station to request installation of a smoke alarm they were providing, which I did, and appreciated being given information about the smoke alarm program..
    A 2nd appointment was scheduled. That was cancelled by the company. A third appointment was scheduled. That was cancelled by a change in my schedule and a fourth appointment was set. That one was kept. The cleaning was quickly accomplished. A canvas was put down to protect my rug/floor from stray ashes.
    In summary, I was generally satisfied with the services .. had chosen this company because they were about $100+ cheaper in price than Ashbusters, and cost is an issue for me (Ashbusters had advertised a $99 special, but declined to honor it). It was disappointing to have missed using the woodstove this past winter. I was also told that the fireplace had cracks in the flue tiles, so I'm still not able to use the woodstove until I'm able to get a liner for the chimney.
    - Patricia B T.
  • A
    One Call Home Team LLC
    Fabulous!  After our mother passed away we contacted One Call Home Team to help us get her house ready to put on the market. David was fabulous!  He was professional, went out of his way to be accommodating as we don't live near the house, worked with us with the list from the home inspector, was flexible with additions and changes and the work was fantastic. He even handled a few unexpected issues that came up while my family was on vacation. I would highly recommend One Call for any job and will certainly use them in the future.
    Thanks to David and One Call Home Team, the house sold in less than a month !  Thank you One Call Home Team!
    - Shara C.
  • D
    Wright Constructin of TN, Inc.
    From the beginning, there were difficulties with getting a correct contract and drawing.  The most significant things that occurred during the project is that the contractors opened the old roof without having the new roof immediately attached and/or without appropriately covering with a tarp.  I expressed my concerns in several emails and text messages without a reply.  During the delay in attaching and covering the roofs, a bad storm caused significant damage within our existing living room and kitchen.  While they fixed the damage, we lived with a dehumidifier and fans for three weeks.  They allowed the brick masons to drop bricks on the new concrete floor, creating holes and areas that they could not fix.  They made a small allowance for the price, but we will have to tile the floor to make it look right.  They could not get the chimney to stop leaking so they sealed it and this changed the color of the brick.  They miscalculated the fireplace construction and we either had to accept siding or have the brick be offset from the rest of the addition.  While they were framing the addition, they overloaded the circuits and we didn't have air-conditioning for 24 hours.  As soon as we noticed, we started contacting the contractors, but they did not respond until the next day.  One of their subcontractors decided at 6 AM one Saturday morning to pull the six foot wood fence apart rather than ring the doorbell and ask for access.  We had to have the fence repaired.  The finish work was not good.  After they installed the sliding doors, they damaged the door handles and had to replace them.  They left many openings and we had to remind them to caulk between the brick and the siding.  They cleaned the firebricks and stained them.  They always said they would fix whatever went wrong, but there were so many things that went wrong, the contractors started complaining about the budget, and in the end, they just wanted to reduce the price and walk away.  It wasn't until the very end that they apologized for all the bad things that happened.  The communications were lacking to the point that choices were made without us, however, we would question and they would tell us.  But it often seemed that they were building the addition for their preferences, and not ours.  And that their subs and workers paid no attention to detail or to the care of our property. They never routinely cleaned up so I frequently cleaned the job site or emailed them to pick up the debris or leftover materials.
    - watson h.
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