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Drain Cleaning reviews in Murfreesboro

  • F
    Mr Rooter Plumbing of Middle Tennessee
    I called regarding a clogged toilet and left a message. The call was not returned so we used the 2nd bathroom while we waited for our call to be returned. On Sunday, the 2nd toilet also clogged and I placed two more panic phone calls. We had to call a local well-known company who charged extra for sending a plumber out on a Sunday. To date, our 3 calls have NOT been returned.
    - victoria e.
  • F
    Pro N Stall
    I made two appointments with this company within 3 days and they messed up both appointments.  The first appointment for a Wednesday, they told me that they "lost" my appointment and I was not even scheduled according to their computer.  So I rescheduled for Friday, two days later.  They were a NO Show at the appointment time and no phone call.  After waiting for over an hour, I called and was given excuses and told that they did not know when their technician would arrive.  So I canceled the appointment because they were so unprofessional.  I would NOT recommend the provider for any service.
    - Rudy R.
  • B
    Pro N Stall
    goodI called Pro N Stall on Thursday, May 14.  I was given a time window the next day of from 8 to 10 a.m.  Jimmy arrived shortly after 8:00 and got right to work.  It took him 15 to 20 minutes max to clear the drain.  He did a good job, but I thought a charge of $149 was excessive.
    - PETER M.
  • A
    Benjamin Franklin Plumbing
    This company is very easy to deal with. Communication was clear and I knew who was being sent out and when to expect them. Plumber sent out was very friendly and professional.The work appears to have been done right the first time and he cleaned up when finished. I was given three quotes on a new disposal, but never felt pressured by any of the services offered. I would use them again in the future.
    - S G C.
  • C
    Michael's Plumbing Service
    They came out in a fairly fast fashion, but were crazy overpriced. I had called around to many different places that were much cheaper, but they were the first to arrive to my house. We had such a water emergency that I had to go with them even though they were just way too much money for the service. Looking back now in November, we are having the same issue in the same spot! I tried calling them to get it replaced but of course they were too busy and couldn't come out....I wonder why. I would not recommend them.
    - Megan R.
  • A
    Good Mechanical Services
    He did a very good job and was very professional. The only downside was that there was an extra charge for a weekend call but his base price is reasonable. We should have verified the price but it was an emergency. However, I have no complaints and would use him again.
    - Craig J.
  • A
    Roscoe Brown Inc
    I called Bradley Plumbing and spoke with a very professional lady in the office and we setup a date for the repair work.  The team fixed my problems and the only thing that wasn't perfect was the clump of debris left in my kitchen sink.  I had to take a paper towel and clean the sink and dispose of the debris in the trash.  The team also left me two tools for my trouble!  Karma, I guess.
    - M Elliott H.
  • A
    Roscoe Brown Inc
    Bradley worked with me on time frame and cost, so that helped a LOT.   I now have all new drains and a new sewer and will be calling them again soon to complete the plumbing for my new attic conversion.  Great company to work with
    - Chantel P.
  • D
    Roscoe Brown Inc
    Given that one the plumbers from Bradley Plumbing went under the house in August 2011 to troubleshoot for water pressure issues (no problems were found), shower backup and sewage smell issues (2 of the same issues I am dealing with now) I am a bit disturbed that these problems were not discover and corrected at that time.
    In between the troubleshooting services and work performed by Bradley Plumbing, but before the crawlspace plumbing issues were discovered by the roofer, I had Bradley Plumbing do a larger job on an investment property (a property that was vacant) in April 2012. When I received the bill on 5/4/2012 via mail, the bill total of $1,483.25 seemed outrageous.  When I questioned the bill and the missed troubleshooting issues (now known and repaired by the roofer- I felt obligated to have the roofer repair the problems after he spent his time finding the problems) via email to Terry Bauer, he said he would look into the problems.  On Monday 5/7/2012, Terry met with me at my house.  He went into the crawlspace and saw where the strapping was installed by the roofer and where the powder room toilet had leaked.  He had no explanation as to how these issues were missed by their plumber.  Terry stated that he wished that I had contacted him to make the repairs since he viewed this as a warranty issue (see the ?warranty offer? parts later) as a result of Bradley Plumbing missing the problems. He said that they would have repaired the problems for free since they messed up.  I told him that I paid the roofer $250.00 to fix the problems so I would like the investment property bill reduced by that amount.  He said he wasn?t sure he could do that.  I told him it would be cheaper than sending their plumbers out to my house for the 7-8 hours it took the roofer so it was actually a better solution for all.  He said that I would have to speak with the owner, Brad Rayls.  While Terry was at my house, he reviewed the investment property bill, spoke to my contractor (who was there when the plumber came out and purchased parts for the plumber) and spoke to the plumber.  After 15 minutes or so Terry determined that I was overbilled by $160.00 for parts that were never used.  My contractor still insists that he gave the plumber more parts and, as a result, I am still being billed for parts that the plumber did not provide.  As a result of Terry already admitting that the bill was $160.00 too high, my continuing concern that the bill was still wrong and the undiscovered problems at my house along with Terry?s ?warranty offer?, Terry set up a day and time for me to meet with the owner of Bradley Plumbing, Brad Rayls, on Friday 5/11/2012 at 1601 Flat Rock Rd, Murfreesboro, TN 37130.  I arrived at the meeting and after a few short minutes it became clear that this was not a meeting intended to make a customer happy.  It was an assault on me.  Brad?s position was that the ?warranty offer? that Terry gave me was not correct and that Bradley Plumbing would not have repaired the items for free.  The best he would offer on that issue was to refund the $85.00 troubleshooting invoice I paid in August 2011 since the problems were not correctly identified.  Regarding the investment property bill, Brad?s position was that the bill was now correct (after the $160.00 was taken off) and that I should be happy that the bill was correct.  When I expressed my concern that the bill was still not correct he said it was correct.  When I told him that if I had not brought up that the bill seemed too high I would have overpaid by at least $160.00 and that as a result of the inconvenience of receiving an incorrect bill and having to spend time with 2 meetings (with Terry and Brad) just to get the bill corrected that I deserved to have the bill reduced further.  I brought up examples of other businesses who provide excellent customer service and bend over backwards to make customers happy when those businesses mess up.  Brad did not want to hear it.  Terry slammed his fist on the counter and told me that I was the problem with America because I wanted something for nothing.  I took exception for this since all I wanted was a correct bill and by the admission of Brad and Terry the bill was not correct at first and I still thought it was not correct.  I told them that I felt ripped off and that they should rectify that.  Brad said that the bill was a mistake by their billing people, but not done intentionally.  I told Brad and Terry that I did not think the bill was purposely inflated, but that I had no confidence that it was correct even after the $160.00 was taken off and that I should not ?be happy? that the bill was correct now.  I told them that is was Bradley Plumbing?s duty to give me a correct bill, not something that I should be happy about.  At that point Terry threatened to place a mechanics lien on the investment property if I did not pay the bill right then.  Given that I only had the bill for 7 days at that point and have a legitimate reason to believe that it is not accurate, that statement made me very angry.  However, due to having to sell the property (which Terry knew), I had no choice and paid the full bill less the $85.00 and $160.00.  Needless to say, I am very dissatisfied.  No legitimate business would take such an attitude with a repeat customer who has legitimate concerns over the service quality and incorrect billing and threaten to lien their property when the bill had only been out for 7 days.  I was treated poorly, and in my opinion, in bad faith by a business that I used to have high regard for.
    In summary, if you want to have troubleshooting issues missed, be over billed for work performed, be accused of what is wrong with America and then threatened with mechanics lien when engaged in legitimate billing dispute then use Bradley Plumbing.  If not, call another plumber.
    - Jim M.
  • A
    Roscoe Brown Inc
    My tenants called me about a commode leaking around the floor.  The call was later in the day so I did not expect same day service.  The office asked if there was another commode that could be used and since there was, they scheduled the work for the first thing the next morning.
    Tony called me about the problem and the fix, which was a repair flange.  He explained that the screws all torqued down tightly, which indicated no water damage to the subfloor. 
    The tenants told him the second commode was loose, so he also tightened the bolts on that one while he was there.
    Since this was a rental house, and I was not there...I felt that Tony gave me a thorough explanation of the situation.
    - Debbie L.
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Drain Cleaning Companies in Murfreesboro

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