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Handyman reviews in Monterey

Real People ~ Real Reviews ~ Real Results

  • Stephen has done many chores for me from hanging Curtain rods to constructing a room divider and Murphy's bed.
    He has many pleased customers in the community where I live (Cumberland Cove-Monterey,Tn.)
    I really wanted a Murphy's bed for my office in my newly purchased home in Tennessee.
    The ones I found locally were not what i wanted, so I asked Stephen if he could construct one for me.
    I showed him a picture on-line of what I wanted and he created a beautiful Murphy's bed that was even nicer than the one I showed him.
    Stephen takes a lot of pride in his work!
    The room divider he made created a perfect breakfast nook in the open concept great room.
     I have always wanted a breakfast nook.
    He carefully bolted it to the floor when he brought it to me to avoid any accidental tipping. 
     It adds some warmth to the big open space while stiill leaving the feeling of continuity with the rest of the great room.
    I have many of my prized teapots and other glassware displayed on the open shelves.

    - dorothy j.
  • 4/12/12  An estiimate of deck addition to home.  Our family moving in mid-July and needed to be completed by then. Paid 1900.00 as requested for 1/2 the deck price.  We asked for a drawing and a contract for the deck he was building and received the drawing the beginning of May, 2012.  The work site was not far from our home, so we drove by to see if he needed any supplies or any questions.  My husband told him what he wanted, discussed with him why he wanted the job done right the first time, instead of having to be called back, and was assured it would take him '10 days tops' to do this work.  We drove by the job at least three times a week, and Mr. Dungan was seldom around.  We called his listed business number and would rarely call us back.  When we were called back, he had woe after woe of why he had not returned to the job.  We paid him monies on 5/18/12 of 1000.00, 700.00 on 6/11/12, 1000.00 on 7/27/12 - he said were for supplies.  He finally notified us of a death in the family, how he fell through a deck when giving an estimate and broke some ribs, black widow bite, his truck broke down ... you name it, we heard it but always long after the fact.
    His wife began texting our son, whose home this deck was built for because my husband and my phone don't text.  He has all of the texts sent and received from this company and will supply them, if necessary.  He began the project by off setting the posts on the front porch.  When this was brought to his attention, he said he would fix it next time he came - never happened.  We saw him at the home approximately 4 times.  We asked for receipts and a contract to be worked up, and we have yet to see any of these things. 'All of my work is guaranteed' was the parting comment, which made me nervous.  My mistake was trusting this person's handshake that he would do the job - not go out looking for bigger and better paying ones and leaving us high and dry.  His website has lots of pictures of decks he has rebuilt and finished - coincidentally during the time he was supposed to be working on our '10 day tops' deck.  The weather did create some issues, but we had no bad weather to speak of during that time.  He simply did not finish a job or do what was promised and took money for something he did not deliver.  
     I turned my info over to the BBB and found this is not the first complaint on this company.  He seems to set this pattern and doesn't finish jobs that he had been compensated for.  The final straw was when he promised in text that he would be at our son's home on Friday to finish the job.  My husband called him from our new phone number (because he seldom called us back when we would call from cell or home phone number') and he assured him he would be at the house by 12 noon.  Our son received a text at 1059 AM from Mr. Dungan that his vehicle had broken down in Franklin, TN and he would be more than happy to recommend other contractors to finish his job.  
    We found a contractor to finish his work..  We asked that the last 1000.00 be refunded by Home Fix'N, due to the fact we never saw him again after that final money was paid to him.  He sent his response to the BBB stating that he was willing to refund 142.88 to us from the original 1000.00, stating 'my company does not work for free'.   He is right - his company does not work to completion or satisfaction of the customer.  My son is disabled from a shattered ankle and we put a ramp on the home so he could have easier access.  My husband and I are both senior citizens and want to warn the public and especially seniors NOT to hire this company.  His ad reads '10% off Senior discount' ... not true. 10% off of no work is still no work. He is not good for his word, and will leave you high and dry.  Horribly disappointed in his lack of work ethic and his nonchalant attitude towards work he has been paid to do but simply doesn't make right.
    - Mary Ann G.
  • It was a terrible experience, actually a nightmare.  He would  promise he was coming, then never show, always had an excuse.  After almost 3 months of excuses we reported him to the Better Business Bureau.  
    July screened back porch...problems with obtaining the proper doors then kept the money he owed us in credtis on the doors.
    Was suppose to clean gutters never finsihed.
    Was suppose to enclose culvert at drive in stone and build a stone mailbox structure.....put in some block and stopped showing up.  Continually contacted him, he would say he was coming and then never show up.       


    - Bill S.
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    - Judy M.
  • unknown
    - Judy M.
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Handyman Services in Monterey

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