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Plumber reviews in Millington

  • A
    Service tech was professional and courteous. The only problem was equipment failure, but he had an alternate that worked. We also discussed other types of work they do, and if I need any of it done I would probably call them again.
    - Shannon P.
  • A
    I had nothing but a wonderful experience with Hutzel. Everyone, from the demo crew to our project manager, Kim, were so very supportive and professional. Renovating a home is stressful, but knowing I had such a fantastic team behind me was assuring. Any issues���-they were minor and few���-were immediately addressed and rectified. We came to Hutzel after being burned by another contractor. We were made to feel encouraged that we were now in the right hands and love the work and expertise that was poured into our home. My family and I cannot thank Hutzel, and especially Kim, enough. Sad to say that customer service is lacking these days, but for Hutzel Construction, it was the cornerstone of a fruitful partnership.
    - Julie H.
  • A
    It went very well, the guy they sent was very polite and professional, and there were no surprises with the cost. Only complaint would be they were supposed to send me a quote to have a sewer line access thing put in and I never got it.
    - Les M.
  • A
    All representatives were dressed in uniforms, neat and clean.  All reps were professional, talked plainly, salt of the earth reps.  Respectful and full explained all equipment that was in good working order and explained all the problems they found with the AC unit which had apparently died from coil leaks inside beneath furnace, oil leak and coolant empty.
    Within 5 to 10 minutes a sales rep was at my door once I realized I needed to replace my AC unit.  He described patch work glitches resulting in high costly repeated repairs, the new government regulations required for AC units.  Provided me with the types of AC units, costs, warranties, told me I could wait to make a decision that was comfortable for me.  Crawled under the house, checked the attic connections and told me all connections were in solid in good state, no vent leaks.  After reviewing in my mind all information provided before his visit and reviewing the information Shawn provided I determined it was in my best interest to purchase a new AC from Hiller.   I also consulted with a relative in CO that is in the heating & AC business.  The CO company, Altitude Comfort, owner was familiar with Hiller, the type of respectable, responsible and professional ethic operations of the entire Hiller Heating & AC, Plumbing and Electrical company in the State of TN.  April 18th the AC reps removed the broken AC and installed the new AC unit with high quality products, plus an additional base to put on top of current concrete base for the AC units.  This base or padding lifted the AC 4 inches higher which protects the AC unit from heavy amount grass cuttings and prevents water from standing under the unit.  The installers had a challenge because of the old huge Train furnace system.  The reps never complained, did not waste time talking on cell phones, wore shoe coverings, laid out 2 long hallway carpeted runners inside the house, checked all vents inside for air flow and under the house for connections and leaks, confirmed the current AC unit was completely out of coolant.  The maintenance manager called me at the time the reps walked back into the house with the paperwork because he told me he had not been able to reach the reps (who were under the house checking vents and the vent connections).  He addressed his concern as the installation had taken more time than anticipated.  I explained to the manager the techs were under the house when he tried to contact them and the installers had run into a glitch with installation because of the challenge to install the new federal regulated coil system under the current huge Train furnace.  I reassured the manager the reps had not been goofing off talking on the cell phones, but had diligently remained focused intently installing the AC unit and working through glitches ensuring my personal and home safety.  4/30/16 around 3 am I called the company; a friendly cheerful voice answered the phone.  I reviewed the problem of house warming up and she told me someone would be out around 9 am.  At 8:30 am Hiller rep called to let me know a repair rep was on the way.  The repair rep came out, respectfully listened to and reviewed the itemized log of glitches, how long the glitches had been going on.  I told repair rep the AC had not cut off.  Rep checked the thermostat, furnace unit and the AC unit.  The rep told me a fuse had blown, the AC unit was not working at all and he replaced both fuses with new ones.  He also explained the furnace blower ran constantly because the thermostat was telling the furnace what temp was requested.  Since the furnace does not have human brain the furnace did not know the AC unit was not working.  Rep stayed until he experienced and ensured the AC unit had resumed working and began cooling the house.  Initially when I contacted Hiller from Angie's List they reviewed annual fee for yearly maintenance service check.  Their cost was lower than other companies I used in the past, does not ever increase and you receive 4 system checks a year w/o additional cost for plumbing (checks all faucets inside and out and plumbing pipes/connects inside, under the house), electrical (checks all wiring inside and out), heating and AC inside and out and under neath the house).  The only costs would be for repair not covered under warranty.  None of the reps that were in my home, 6 reps for all my needs never tried to sell me anything or trick/take advantage of my lack of knowledge of their expertise.


    - Rose M.
  • A
    Ellendale was very professional and they were very eager to get out here and help.  They were willing to come within 2 hours of contact but I was at work and couldn't get home in time so rescheduled for the next morning from 0800-1100.  They called before 0800 to see if 0800 was good and then the driver called when he was minutes away.  The tech was very professional and friendly.  Didn't waste any time.  The location of the heater was kinda tight and lots of pipes in the way but he didn't complain or anything, got in there and tested the capacitor, it didn't work, went outside and came back in, and within minutes asked me to turn on the heat and it was working.   I would absolutely call this company and recommend them for anyone with Air Conditioner and Heating needs.
    - marie b.
  • A
    Splash plumbing always returned my calls in a timely manner. They were always punctual. Price was competitive. Materials used where very good quality. Everything was completed on time except they had to come out multiple times to redo a stubborn pipe that kept leaking. Even though they had to come out multiple time to fix the leak I would use them again. They seem to really care that I was satisfied with the job they did.
    - Eric R.
  • A
    I called Mr. Rooter Plumbing on 17 March and was given an appointment time of 2:00.  Bob was on time and after providing him with all of the information on my plumbing problems he did some preliminary examination. He suggested that he would be able to get a better picture of what was going on if he used his camera to run through the sewer line. I agreed and after a short time, he located the problem areas. We then discussed what the plan of action should be. Bob was very thorough and explained in detail what he needed to do to fix the problem.  He quoted a price for the work to be done and when he could start the job. I agreed and a contract was written up.  As promised, Bob and his helpers were on time the next morning and finished the work on the 20th as scheduled.  Bob and his helpers were friendly, polite, and professional.
    - Amanda S.
  • A
    I had an excellent experience with Smith's Plumbing! We are on ��a septic system and we were having trouble with the toilets flushing. Dustin recommend that I have the septic tank pumped which is not a service that Smith currently offers. After supposedly getting the septic tank pumped the problem still existed. The "tank pumping service" recommended I call a plumber. I called Smith's. His guy came out and was very courteous and quick. He then inspected the work done by said "tank pumping service" and found that they did not pump the tank all the way it was still 3/4 full!
    Long story short, Dustin and his employee Stephen both came to my house around 7 p.m. in the snow and ice to double check and be sure there was nothing else they could do to help.��
    Dustin Smith has proven to me that he is willing and capable of unmatched customer service and will go the extra mile to insure COMPLETE customer satisfaction. He took his personal time to explain exactly what was going on and what I needed to require from the "pumping service". Thank you Smith's Plumbing! Call Smith's Plumbing for all your plumbing needs!
    - Christopher R.
  • B
    Corey that answered the phone, Bethany in the office, and Corey that came to the house were very professional and took time to answer my questions. Tom the installer, although prompt and competent, did not explain what was wrong or my options, seemed to ignore my questions, and came across as rude. I would not use this company again if he were my only contact with Splash Plumbing.  I'd like to believe he was just having a bad day. The water heater they installed seems to be working fine.
    - Thomas M.
  • B
    They were alright.  They were just really quick.  They ran around the house and looked at all the toilets, faucets and water fixtures.  They gave me a brief explanation of what they say as potential issues.  They tried to sell more service or product.  They ended selling us a garbage disposal unit.  It was expensive and the labor was as well.  I paid another $500 on top of the Big Deal to rebuild a toilet and install a new garbage disposal.  They just replaced the gasket on the toilet.  They replaced something on the water heater as well.  We had a few leaks after they left.
    - Trevor T.
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Plumbers in Millington

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