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Home Builder reviews in Millington

  • A
    Smith's Plumbing Services
    I had an excellent experience with Smith's Plumbing! We are on ��a septic system and we were having trouble with the toilets flushing. Dustin recommend that I have the septic tank pumped which is not a service that Smith currently offers. After supposedly getting the septic tank pumped the problem still existed. The "tank pumping service" recommended I call a plumber. I called Smith's. His guy came out and was very courteous and quick. He then inspected the work done by said "tank pumping service" and found that they did not pump the tank all the way it was still 3/4 full!
    Long story short, Dustin and his employee Stephen both came to my house around 7 p.m. in the snow and ice to double check and be sure there was nothing else they could do to help.��
    Dustin Smith has proven to me that he is willing and capable of unmatched customer service and will go the extra mile to insure COMPLETE customer satisfaction. He took his personal time to explain exactly what was going on and what I needed to require from the "pumping service". Thank you Smith's Plumbing! Call Smith's Plumbing for all your plumbing needs!
    - Christopher R.
  • C
    Rustic Construction

    Just the facts backed up by photos:

    Project began in April 2013 with the demolition of my old house (which took a couple weeks) and the new home was not complete till August 2014, we moved in the 27th. So roughly this was a year and four months project. It started out really well but as the projected finish time kept getting pushed back farther and farther things started going south. Originally responsiveness and professionalism was an A but by mid-way to the end it became an F. I was talked to like I was an idiot and disrespected many times. Punctuality was always good till September 3 when he quit (after being paid) so I went ahead with a B there because he did mostly show up when he said he would till that happened.

    Jesse was my contractor but since I pulled all the permits myself (he isn't licensed) and there was nothing in writing (my stupidity) I guess legally all I can say is he was paid to "oversee" the building of my home. Which he did, but he was he was always on his subs side, never on mine, and I was the customer. He didn't push the subs and didn't make them correct mistakes, rather came up with excuses for them. Also his company did a huge portion of the work themselves so I will stick to commenting only on that.

    The woodwork on the ceilings of my wrap around porch looks great, very happy with that and the columns. However the rest of the stuff that was done, trim etc. I'm having some problems with, among other things HIS subs did. I will attach photos as I feel they speak for themselves and try to stick with just commenting on the actual work he himself did. The pocket door in the laundry room won't open and close without scraping and ruining the paint. Also when closed the bottom butts up and the top is off by an inch or more. The doors are hard to open and close. The dead bolts aren't all put on the same, some turn up to lock some turn down. The trim work has screws / nails backing out of it and the trim is separating from the ceiling and most of the caulk has cracked. Structurally the house seems so far so good; however, as far as the interior goes there are a lot of cosmetic problems.

    My biggest problem though is the fact that I was told I had a year warranty on the house. Before everything was 100% complete Jesse quit (he had already been paid in full). I have contacted him numerous times about the pocket door and some other issues and he will not return calls or honor his work. Last contact was September 3 when he said he would no longer be a part of the job that he was paid for. I have been unable to reach him via text, email, or phone calls about the warranty.

    Jesse definitely talks the talk and I THOUGHT that he would walk the walk and be extremely picky. I believed him to be a perfectionist which is why I chose him to do my work because I am picky myself. I was disappointed to find out this wasn't the case. Probably, due to the fact that he hasn't honored his work and quit on me, I should have rated F across the board, but I'm not going to do that. Quality on the trim is terrible as you can see in the photos, quality on the porch and outside columns is great so that is the only reason I went with a "D" for quality rather than an F.

    - Heather B.
  • A
    - Robert C.
  • A
    Rustic Construction
    It went well, Jesse is very meticulous and spends the time to do it right. His price is higher than most builders, but you get the quality that comes with that price.
    - MARK S.
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