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Jamie just left after grooming our fur baby Snowball for the first time. She was on time, highly professional and the cost was very reasonable. Snowball usually drools badly and is shaking when we pick him up. With Jamie, there was no shaking and no drool. We are so pleased with Jamie we have already made our next appointment. I highly recommend Jamie at Aussie Mobile Grooming.

Went very well other than they forgot to call when they got finished. The quality of the work was very good.

I’m very disappointed in my vet. Dr Lane has been our vet since we moved to Murfreesboro, 4 years ago. He helped us through the death of our aging dog. Naturally, when we got our new dog three years ago, I wanted him to be Ozzy’s doctor. This morning my dog was acting weird, every time he got up, moved or repositioned himself, he would snag his nails on furniture, rugs, etc. He would literally cry out in pain. I was very concerned so I called the vet office and explained what was happening and could they help me by cutting his nails. They checked their records and told me they could not help because I would need to come in and see a doctor. I was told I needed to re-registrar his rabies shot. I told them he had a three year rabies shot and it doesn’t expire for at least another year. They told me that didn’t matter, he didn’t need another shot, he just needed to be seen and re-registered. This is very odd to me since he was in their office this year getting tested for heart worms in order to get his pills. Why wasn’t it an issue at this point? Why you ask? Because I was paying!!! This was 100 percent a money grab. They wanted me to come in and pay for an office visit. I even asked them if they would make an exception today to help me, if I made an app 2 weeks from now when doctors were available. They declined. They even mocked me on the phone when I was trying to make them realize the seriousness of his issue. I reached out to Pet Smart in Murfreesboro and they were also booked, however, when I explained the situation, they told me bring him in now and they would help. From our conversation, they realized my dog was in distress and not acting immediately, could result in him pulling a nail out, which would be extremely painful. I thank them so much for their quick action in helping my dog. I will be searching for another Vet, one that takes my dogs care serious.

After having difficulties with a different veterinarian we tried New Shackle Island Vet Hospital and unfortunately it was for our 15 year old jack Russell (Skidder). He has been having seizures for 2 weeks, after all the tests were done at another vet we found out it was most likely a tumor. He has been healthy for the last 14 years. Our little man started to have difficulties with hearing and vision and now seizures. The seizures took a lot out of him. We knew the right thing to do but it really hurt. We decided to take Skidder on one last RV trip to the Smokey Mountains for all new smells. He had additional seizures and we were there for everyone and helped him as needed. Before I left, I called NSI Vet Hospital to see if final arrangements can be made ahead of time as he was the best dog we ever had and new we were not going to want to handle the bills and questions, we just wanted to have all this stuff done ahead of time, You see Skidder gets so nervous at vets we did not want to have him all nervous before his final minutes. NSI Vet Hospital staff told me they do not do that. I had this previously done with 3 other dogs with our previous vet without an issue but I was not going back to the vet that treated us like 2nd rate citizens. I guess I had to follow their protocol. I made the appointment for Friday at 11:30 am. We got there just 2 minutes before his appointment figuring they would be ready for us since this is an important final act for one of our family members. Nope they made us wait for 22 minutes after our appointment time to even get a room. Then I was given a tablet to fillout and answer a bunch of questions, this is specifically why I asked to have this done the week prior. I had tablet problems and more waiting. Skidder was a complete mess of nerves and panting like he could not catch his breath. The doctor finally came in and started the process which went fine after that but I have to admit I'm VERY disappointed in the service I had received for my "ball boy". Then I had to take care of the payment which I did not want to do after putting Skidder down. The staff here was not very helpful nor knowledgeable as the Doctor indicated we could have had all paperwork completed ahead of time which really ****** me off. Not only was this one of the worst days because of putting down our "ball boy", but due to the poor quality of customer service Skidder was not as comfortable in his last minutes which in turn made us feel horrible. We wanted to make this as easy as possible and NSI Vet Hospital did not allow this. They made sure they received their full payment but when it comes time on how the customer feels they do not seem to care. This was our first contact with NSI Vet Hospital and was a very negative memory. You figure they would want to do their best with a new customer instead of chasing them away. NSI Vet Hospital does not even want to find out how they did as I received no survey because if I did I would have filled this out and sent it back to them. In any case, our first appointment was horrible and I'm afraid to make any further appointments for my other pets due to the poor customer service I received.

These awful people literally killed my 7 year old German Shepherd. I brought my sweet girl inbecaise she was having problems controlling her bladder. It was a Sunday afternoon at 2:30,when I walked in the door. The horrible desk person asked if I really needed to see the doctor, he was really busy with several pets and could I come in another time during the week? Actually, no, I needed to see him today. If it wasn't urgent, would I be here on a Sunday?? She informed me it would be a long wait. Whatever. We finally were called back and the techs were having a hard time getting bloodwork from my Lexie. She was very anxious, and although they muzzled her, they wanted me to control her, hold her paws, do THEIR job. They got enough and brought it back to the la . Dr. Gross came in and said he couldn't figure out what was wrong, she probably just had a urinary tract infection. Here's a prescription for an antibiotic and they sent us on our way. No exam, no imaging, just have a nice day, oh and that will be $477. I religiously administered her medicine, but she never got any better. 11 days later, I came home from work to find her dead. We made arrangements to have her cremated and brought her to the emergency vet in Rivergate so they could hold her until Forever Friends could pick up her body. The vet there examined her and told us that it felt like something had ruptured inside my girl. Dr. Gross' negligence and utter disregard for treating my baby ON A SUNDAY, A DAY THEY ACTUALLY HAVE BUSINESS HOURS, and my baby died, alone and in pain. Avoid this vet at all costs. Your pets life my depend on it!

It takes about 4 hours. They're furry little guys. I was happy with them.

My dog injured his left front leg. The staff took great care with my pet. I got upfront pricing and they explained all the necessary information about his care. Very professional and friendly. Highly recommend them to anyone needing quality pet care.

I would definitely use them in the future. We used them occasionally for boarding when we had to go out of town. They are very caring!!

This was my first time to get my dog groomed at PetSmart in Mt. Juliet. The groomer's name is Chris, who listened closely to my instructions and seemed to want to do a good job. I dropped my dog off at 2:00 pm and he was done by 5:30. I was pleased with his work. My dog looked great. Chris reported that my dog was good to work with and they really bonded through the process. We had a good experience at PetSmart.

It's convenient, I've taken my one dog there since I've moved to Nashville in 2007 and he's always happy to go there, he never acts like he's afraid, he goes in happily, I like the staff there, they are always nice, they know him and they have consistent staff over the years which I like. I've been doing training with them now with my new dog and I've gotten more access to the facilities and they are very nice facilities and the people really know what they were doing. They are always open and they're on time that they say they are open.