Madison HVAC Contractors

"No trouble found. Noise has not re-occurred. I was very impressed with the owner's professionalism and knowledge and felt I could trust him. I will not hesitate to use again.
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" and his crew were very professional. owns the company so it was very comforting to see him out on site managing his people. They did exactly what they said they would in the timeframe they estimated. Could not have asked for a better experience."

"Service was wonderful. We know have air. This company rocks. We have and A elderly mother in law and elderly uncle, both in their mid 80's. Air went out some time last night and with in 2 hours of calling them, they were here and had fixed the air. This is company is great."

"I hired them based on the reports here, but my experience wasn't great. came out and assessed the situation w/the broken furnace and was very helpful but once I hired them to install one of the recommended furnaces, things fell apart. The men who came to install spent an entire friday (it was supposed to take 1/2 day) and ...more left knowing that the furnace didn't work. They called the company and told them it wasn't working and they didn't know why. Naturally, I expected to hear from RB about next steps. I heard nothing until I contacted them weeks later. A repair person came out and was apologized for the lack of follow up but managed to break the AC (which worked through out this process) in the course of fixing the newly installed furnace. They sent out another repair guy to fix the AC. Meanwhile, I had notes left on my door by Metro codes saying they needed to do an inspection. Nobody told me that I needed an inspection so I assumed it was a case of mistaken identity. A few weeks later, I got a letter from RB saying I needed to schedule an inspection with Metro. I had told both repair guys that nobody had billed me for the furnace. They shrugged their shoulders and left. Come

, I get a bill from them asking if I "forgot" to pay them. It was the first bill I had received from them. Not exactly a well oiled machine. "

"On the first day of installation the techs ( and ) arrived around 8:00 am as scheduled. showed up a few minutes later and walked the guys around and showed them what he wanted done. Now let me tell y'all, the system has been rigged so many different ways, it's a wonder ...more the old unit worked at all.

went way beyond what we expected, he installed a light, a plug, and another circuit box in the attic where the split unit went. He also rerouted a return that went down the middle of the attic that we use for storage. Much nicer now. Also we only have 1 filter to change now instead of 4 and that is why he put up the extra light in our dark attic (very thoughtful). The installation took 2 days (a lot of work).

&

are very good techs and were very professional. I could go on and on, but I have a limit on the text that I can put in. This has been the best experience that I have ever had with a contractor and would recommend him to anyone . Way to go

!!!"

"I felt Watsons Electric was very professional. They explained everything and how it would work. They helped move things that had to be moved. The experience was good and the price was fair."

"Our home was on the . We were away from Town and received a call from our realtor that the buyer's realtor called and said that the HVAC wasn't working. We contacted AHS (our home warranty company) and they sent out . Though we asked to be notified when the technician would be at the house ...more we were not notified. The technician came to the house, apparently examined the unit and determined that there had been improper repairs done. The technician did NOT contact us directly. The technician did contact AHS and reported improper repairs. We had to track down the company and the technician to get information. We explained that ALL work on our HVAC was performed by technicians through AHS. At the end of the phone conversation the tech said to me that he wasn't going to work on the unit, that he had to call it like he sees it and the work done previously wasn't correct. We contacted AHS and they had another company come out. The diagnosis was that the work done previously wasn't improper and we were able to have our unit fixed.
We did not like the attitude of the person taking our call at

office and the technician was actually rude and snide. Certainly could understand someone having an opinion about previous work being improper but the rudeness with which the information was delivered was completely inappropriate. Add to that the lack of communication. We were available, we had our phones with us and noone from the company called us with any information until we called and left messages asking for a return call.
Our experience with the follow-up company was completely different. So, we would not recommend

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"Our experience was EXCELLENT with regards to repair and home office interaction. did the repairs and was our contact at the office. responded to the call that our home had recently been inspected by a home inspector who determined that the HVAC system was not working. That assessment ...more turned out to be wrong. The unit was functioning perfectly fine but the technician performed a thorough evaluation. He noted that a wire harness, previously installed, was not completely connected and that it was missing a piece. He advised our home warranty company that the system was working and tested fine. He also advised the home warranty company of his recommendation to replace the wire harness. The home warranty company would not authorize the recommended repair. As we were closing on the house later in the day (the Citywide Tech did NOT have knowledge of any of this) we decided to go ahead and do the recommended repair at our cost. The technician,

, came back out and in under two hours replaced the wire harness and at our request really went over the system. He took pictures so that a record existed of the condition of the system. He spent time with my husband and I explaining in detail what had been done and why. At my husband's request he and my husband spent time at the unit so my husband could see precisely what had been done. He provided us with a written warranty and a way to reach him directly. Our experience with the technician was excellent.
Our experience with the home office was also good.

was responsive. She returned calls promptly helped us with extra paperwork. She was kind and good natured. I read other reviews on Angie's list and was very surprised. We had an excellent experience.
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